Chapter 2, 3 and 4

The process of __________, or fulfilling one's full potential, requires lifelong commitment.

When you prioritize, you order tasks on your to-do list from least important to most important.

As you interact and communicate with fellow co-workers, remember to treat everyone with ____________.

Repetitive motion involving the forearm, wrist, and fingers often causes an injury called carpal ___________.

Which of the following is NOT an action step for success?

Stressful, repetitive motions have a cumulative effect on the muscles and _____________.

Which of the following is NOT a way to practice ethical behavior?

When is it appropriate to argue with a client?

Learning how to handle a confrontation and to share your feelings in a professional manner are important indicators of?

The act of sharing information between two or more people so that the information is understood is called _____________.

To achieve success, you only need an external push.

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as...

A __________ establishes the purpose and values for which an individual or institution lives and works by.

__________ are the moral principles by which we live and work.

Which of the following WILL NOT help you to realize the greatest benefits education can provide?

Short-term goals are usually accomplished in a year or less, while long-term goals take more than one year.

How much time should you allow in your schedule for a client consultation?

Measures that can be taken to prevent injury on the job include ________________.

__________ is the ability to deliver truthful, even sometimes critical or difficult, messages in a kind way.

Regardless of your salon's dress code, your clothing should always be clean, fresh, functional, and ____________.

In stressful situations in which you cannot just get up and walk away, you can practice __________.

_________ involves taking the time to listen to others and being open-minded and willing to work with all personalities.

Having __________ is the conscious act of planning your life, instead of just letting things happen.

Each year, hundreds of cosmetology professionals report _________________, which includes back injuries.

The daily maintenance of cleanliness by practicing good healthful habits is known as ______________.

The science of designing the workplace/equipment to make specific body movements comfortable, efficient, and safe is...

Procrastination is putting off until tomorrow what you can do today.

What is one of the most important parts of any service and should always be done before starting the actual service?