CPO Chapter 3 Communication

When evaluating the report you should consider whether the report narrative flows ____ and if it makes sense.

During the Closing phase of an interview, summarize the info with the interviewee and

Person has intrusive thought and impulses resulting in ritualistic behavior, such as excessive need to count

This report notifies the sentencing authority of an offender's violation of probation.

Means to conceal or obliterate from a copy of an original public record

This documents any unusual event.

An enhanced state of awareness or “being on guard” or sense of “being hunted” that impeded one’s ability to relax

Change from the usual way that a person does something in the public environment that enables a person with disability

A deeply ingrained, non-psychotic, inflexible pattern of relating, perceiving, and behaving

The basic intervention format when responding to offenders in crisis are Listen, Assess, and ______.

Requests for any public records in the custody of the Department of Corrections

When you explain to an offender what you perceive is happening in a crisis, this is apart of ?

The R in the SARA model stands for?

Increased perspiration,Changes in skin color,Dry mouth,Increase in pulse rate,and a change in breathing are signs of

This is required after an incident report is written and if there was any use of force used on an offender.

The S in the SARA model stands for?

This enables you to keep your thoughts, verbal/non-verbal communications, and emotional responses in check and on track

The 2nd A in the SARA model stands for?

People with___ can achieve a primary academic education and may perform semi-skilled work under direct supervision

An intense fear of a specific object or situation

Describes a group of conditions, often diagnosed in early childhood, that continue throughout adulthood

Involves listening with all your senses to determine the context, threat, and relevance of events unfolding around you

Website link to each county clerk of court within the state of Florida

People with___ are encouraged to contribute to their own self-maintainance, but may not be able to live independently

This documents search results submitted to a supervisor after you conduct an offender residence verification or search

A ______ transmits a message to a reciever(listener).

The department’s computer database that is used to input and track information

"Would it help to make a list of some of the things you need to do today?" is an example of

This report documents any use of force.

A clinically diagnosed mental illness for a person having multiple,major depressive episodes

During the Warm-up stage of an interview you should establish rapport and

Can experience an extreme panic attack with a racing heartbeat, sweating, & feeling that something terrible is to happen

According to 394.459 F.S. ppeople with mental illness have the right to individual dignity and

One of the most helpful techniques to evaluate and respond to an offender’s verbal and non-verbal communication

An impairment of the mental or emotional processes that exercise the conscious control of one’s actions

A federal civil rights law that prohibits discriminating against persons with disibilities

Structural damage sustained by the brain resulting in temporarily or permanently impaired brain function

Condition that includes excessive nervousness, tension, apprehension, fight-or-flight behavior

Restating the message using different words to clarify content

An internal monologue that occurs as you interpret and evaluate situations and the events taking place around you

People with___ can learn academic and prevocational skills with special training and work within their community

Exchange of messages, verbally and non-verbally, through speech, gestures, or writing when interacting with others

The three phases of a planned interview are Warm-up, _______, and closing.

Developing a plan that takes action towards a solution is apart of?

All of the following can de-escalate a situation except for?

A concept that includes acceptance of each individual as unique

Person who has a physical or mental impairment that substantially limits major life activity

This will help you stay emotionally strong, even under significant stress.

When report writing you should write in the

During the primary interview stage you should ask a variety of open-ended questions and

Cognitive interviewing involves asking questions, using_____ to reveal memories

Before writing an incident report,contact__when you have knowledge of an incident occuring & can relay all relevant info

Consider everything you write, type, email, record, file, or otherwise create in the course of your work to be

Trying to alleviate an offender's fears and get them to trust you and also known as

Provides people who have a mental illness, or who may harm themselves or others, with involuntary emergency service

A permanant record of a person's account of an incident or occurence, which they may or may not make under oath is a(an)

A mental, physiological, or physical disorder that makes the completion of major life activities difficult

Involves repeating back the last words you heard or restating them, often as a question

Provides national standards to protect the privacy of personal health information

The___ is a public notification system for which can assist in locating a lost ederly offender reported as missing

When their thoughts seem disorganized and not logically connected

If you suspect an offender has or is displaying the behavior of a person that would qulaify for the Baker Act, contact

Body Language is a form of

Which of the following is common among people with ASD?

Offender information that relates to the past, present, or future physical or mental health condition of an offender

The 1st A in the SARA model stands for?

This provides a wide range of info to help ederly offenders obtain specific local social services.

This can enhance memory recall

Which Florida statute defines mental illness?

According to ______ F.S. people with mental illness have the right to individual dignity and treatment.

Involves putting feelings into words to encourage objective thinking

The largest and most important part of a report is the

Responsible for releasing information to the media on behalf of the Department.

Secure internet site used by the Florida criminal justice community as a portal to many beneficial electronic databases

Clinically diagnosed mental illness with alternating episodes of depression and mania

Anxiety Disorders include Panic Disorder, Schizphrenia, OCD, PTSD, Phobia, and Generalized Panic Disorder

You can _____by trying to alleviate an offender's fears and get them to trust you by stating that you are there to help.

Which of the following is not a Bias behavior you should avoid?

A group of conditions that cause impairment in physical development, learning, language, or behavior

A type of developmental disability

When responding to a Suicidal Offender you should never

A progressive mental disorder characterized by a loss of memory, an impairment of judgment and absent thinking

Factuality, ______, Accuracy, and Clarity are elements that are incorporated into a well-written report.

Most medical records are confidential and protected by

Asking ____ encourages conversations that requires the interviewee to think,reflect,and provide their feelings.