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Gateway Overview Flashcards | StudBud
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Gateway Overview
Gateway Overview
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StudBud Administration
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Practice quiz
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Questions
45
Answers
1
What are the direct delivery areas for serving applicants/recipients?
Local Office
All the above
Central Change Center
Regional Change Center
2
When more than one task is pulled the additional tasks are called what?
Drag-a-Long
Unsolicited
Indexed
Authorized
3
You've completed a task. What button do you select to close the task?
Mark as complete.
Close.
Both A and B
Done.
4
In policy, what is a program designator?
Shows your recent history
The program designator doesn't do much of anything
Specifies which category of assistance the policy applies to.
Answers incoming calls
5
Maintain Application is used when registering what type of application
Walk Ins
Paper
None of the above
Electronic/ Online
6
What are the case status types
Approved and denied
None of the above
Approved, closed and denied
Approved, closed, denied, pending, suspended
7
True or False: An applicant can apply for SNAP, TANF, and Health Coverage on one application?
True
False
8
?
Add a program
Indexed
Associated
Both A and B
9
What information does the right menu in IEDSS include
All the above
Your login information
Case information
Your recent history
10
Our agency determines eligibility for what programs?
SNAP AND CASH
None
SNAP
SNAP, CASH, AND HEALTH
11
IEDSS Application numbers start with what
T
D
C
A
12
The three IEDSS help tools are Page Help, Field Level Help, and How to help?
True
False
13
What function does the regional change center serve?
Process interim reports
Incoming Calls and Process Changes
All the above
Process health coverage applications excluding med 1
14
When is it mandatory to offer the applicant a voter registration
When applying for benefits, renewing benefits or changing their address
You never do this
When applying for benefits only
When they ask
15
An electronic application has been received and needs to be registered. What would the application status be?
Pending application disposed
Application pending - staged
Case pending
Application pending
16
The PPM can ONLY be accessed by the FSSA website?
False
True
17
When is a non-migrant/ seasonal farm worker applicant eligible for expedited processing
None of the above
When they have more money than they can handle
When expenses exceed their combined monthly gross income
Never
18
What does LUW stand for? Where are they located?
Logical unit of work; Right-Naviagtion Bar
Logical unit of work; Left-Navigation Bar
Look under wages; Right navigation bar
Look Under Wages; Left navigation bar
19
What would a worker click on in IEDSS to see the history of the 10 most recent cases of worker has accessed
LUW
FSSA Logo
Blue Avatar
PPM
20
Fill in the blanks
Latest; Earliest
Earliest; Latest
21
In IEDSS a worker can return to the homepage by clicking what?
FSSA Logo
Complete
Blue Avatar
Back Button
22
?
False
True
23
How can applications be submitted
Mail, fax, walk in, online, and for health coverage, phone and FFM
Facilitated marketplace
Walk in only
Mail and fax
24
What circumstances requires the worker to add case notes to IEDSS
You never do this
Each time action is taken on a case
Only if management asks
Whenever you want
25
What are the search options in the IEDSS right menu
Application Number and Case Number Only
Person ID Number and SSN
Social Security Number Only
Application number, Case Number, Person ID Number, and SSN
26
What does it mean when no program designator is assigned?
Applies to all
Ask your manager
Doesnt apply to any
Case is pending
27
What are the types of presumptive eligibility
Both A and B
Presumptive eligibility for pregnant women
Hospital presumptive eligibility
Presumptive eligibility for pregnant men
28
What does TANF stand for
Thanksgiving and Nap Frequently
None of the above
Today and No Firiday
Temporary assistance for needy families
29
We received an application after hours or on a non-business day. When would the application date be?
The next business day
The following week
The application is disposed
The same day
30
How many search options are available in the IEDSS right menu
4
2
1
3
31
What two requirements are used in determining eligibility for DFR programs?
None
Financial and Non Financial
Own a car and Own a home
Indexed and Non-Indexed
32
How often do you validate an address in IEDSS
Every time an address is entered into IEDSS
1/2 the time
When the applicant asks you to
1/4 of the time
33
Medicare is not an FSSA/DFR health coverage program?
True
False
34
You've ran through file clearance and determined that the applicant is known to IEDSS. The applicant is known as what
Existing
Non-existing
Approved
None of the above
35
What is required for a valid application?
Name only
Signature only
Name and address
Name, address, and signature
36
Name, date of birth, and ssn are used during file clearance to determine if the individual is known to the system
True
False
37
How many search options are available in IEDSS search sub-navigation bar?
7
9
6
3
38
What are the two policy manuals
Indexed ans Non-Indexed
PPM and IHCPPM
MCU and DCU
There are no policy manuals
39
The regional change center uses the reception log to track clients
False
True
40
True or False
True
False
41
Who assigns work queues?
Malcolm
Management
We do
They are assigned automatically
42
What is considered the "System of Record"
IEDSS
MCI
MCU
LUW
43
?
Drag-a-Long
Indexed
Non-Indexed
Solicited
44
What does SNAP stand for
Stay Napping And Play
Crackle and Pop's brother
Supplemental nutrition assistance program
So Not A Person
45
I duplicate application happens when?
You accidentally duplicate the application
Same individuals applying for the same benefits as another application?
When management gives you two applications
They don't happen
