Consumer Rights & Responsibilities

When an unsafe product is pulled from the shelf and the public is alerted

Non-profit organization that tries to settle consumer complaints against local businesses

You must read product labels to find out if products may be dangerous when used a certain way

If the product does not perform as expected, you have the right to ask for help

You have the responsibility to seek and use reliable information about products and services

Which of the following is NOT a reliable source of information about products & services?

Protects people from discrimination based on sex, marital status, race, religion or age

When should you make a complaint about a product or service?

When you pay for a product & are not satisfied, you should voice your disatisfaction

Laws prohibit monopolies to ensure competing products & services remain available to customers

When do you have the right to RECOURSE?

You have the right to choose the products you want from a variety of goods and services

You have the right to expect that products you buy will perform as they should

Handles complaints about unsafe products such as appliance, toys, and tools

Which of the following is NOT a step in resolving a conflict with a business?

Requires creditors to provide a complete account of credit costs and terms

A consumer is __________________.

Recourse

When only one company carries a certain product that is offered nowhere else

You have the right to protection against harmful products

To get good performance from a product, you must use it as it is mean to be used

Watches over the sale of food, drugs, and cosmetics, may require safety warnings on products

Tangible items such as pens, salt, shoes, hats and folders

How can consumers make sure they are using products safely?

States the rules by which consumers and creditors must settle disputes about billing

Activities provided by other people, such as doctors, dentists, barbers, waiters, babysitters.

You have the right to accurate information (cost, features, benefits) about products & services

Protects consumers against an inaccurate credit report

When variety is available, you have the responsibility for making wise choices

Division that accepts & acts on consumer complaints. Provides info about local businesses.