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ESRV 87 Communications Flashcards | StudBud
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ESRV 87 Communications
ESRV 87 Communications
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Fleming College Communications Review
Flashcards
50 cards
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Practice quiz
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Questions
50
Answers
1
What does an automatic location identification (ALI) system rely on to be effective?
A minimum 30 second call duration
An accurate and current database
the callers name
A direct line
2
What is the function of an automatic vehicle locator system?
Track apparatus location via GPS
Prioritize resources based on location
List units in the order of response
Determine the location of mobile phone callers
3
What does the second D stand for in TDD?
Deaf
Dedicated
Dispatch
Device
4
Most Emergencies that occur outside a building are reported using:
a landline phone
text messaging
the internet
a cellular phone
5
Every Radio system in Canada must be licensed and operated within the guidelines established by the:
Canadian Radio and Television Telecommunications Commission (CRTC)
Canadian Centre for Occupational Health and Safety
Public Safety Canada
Communications Security Establishment
6
Which system incorporates shared frequencies controlled by a computer that allocates frequencies for each transmission?
Simplex channels
Trunking systems
Talk around channels
Duplex Channels
7
Why would some people may prefer calling a 7 or 10 digit number over 911?
They do not trust the government
They do not like technology
They do not feel like they have an emergency
They have a preconceived notion to dial more digits
8
How long should it take from call receipt to dispatch?
45 seconds
30 seconds
2 minutes
1 minute
9
What is the term for a two way radio that is permanently mounted in a vehicle?
Mobile radio
Repeater
Portable radio
Hi-band radio
10
Which form of call receipt at the communications centre involves several types of arrangements for transmitting alarms?
Municipal fire alarm systems
Telephone
Walk-ins
Private and automatic fire alarm systems
11
The use of plain language in radio communication is recommended by the NFPA and:
Public Safety Canada
CRTC
National Incident Managament System (NIMS)
Federal Emergency Management Agency (FEMA)
12
What are TDD and TTY?
Voice activated applications for smart phones that place a 911 call
Location finders in enhanced 911 systems
Communications devices for hearing-impaired persons
Routers that direct wireless calls to the appropriate communications centre
13
A public safety communications centre functions most like a(n):
human brain
freeway interchange
internet search engine
filing cabinet
14
What is the second step in the five step process of emergency incident dispatch?
Classification/Prioritization
Confirmation
Caller interrogation
Location validation
15
Which radio system monitors frequency loads and reassigns transmissions to unused frequencies?
Interoperability
Multiplex
Trunked
Digital Input/Digital Output (DIDO)
16
What does the A stand for in LUNAR?
Acknowledge
Assess
Air
Actions
17
What does the N stand for in ANI?
Normal
Network
Name
Number
18
A _____ radio is a hand-held two-way radio that is small enough for a fire fighter to carry at all times.
Portable
Shortwave
Base Station
Mobile
19
What is the term for a phone line that connects two predetermined points?
Direct line
Private line
Local circuit
Dedicated circuit
20
Which step in processing an emergency call involves ensuring info is adequate to dispatch units to correct location?
Location validation
Unit selection
Dispatch
Call receipt
21
Which is a commonly used evacuation signal?
Radio broadcast of a rapid sequence of 5 short alert tones
A sequence of 3 blasts of an apparatus air horn
On-off operation of a siren
Radio broadcast of a sustained 5 second alert tone
22
Which of the following skills is most important in telecommunications?
dispatching equipment
answering phones quickly
replying to radio transmissions
effectively communicating
23
What does the D stand for in CAD?
Dispatch
Disaster
Decision
Department
24
There are _______ major steps in processing an emergency incident.
three
six
four
five
25
What does the A stand for in PSAP?
Answering
Auxillary
Activating
Alerting
26
Which of the following are used to improve radio transmissions that could be limited from buildings, tunnels, etc.?
Simplex channels
repeater systems
Duplex channels
Trunking systems
27
What does the P stand for in GPS?
Personnel
Proactive
Preventative
Positioning
28
Telecommunicators need to know the location of the emergency and the _______ to initiate dispatch.
Severity of situation
callback number
reporting party identity
Nature of situation
29
What is the third step in the process of receiving and dispatching an emergency call?
Unit notification
Classification and Prioritization
Caller instruction
Unit selection
30
What is the term for a radio that transmits and receives on two different frequencies simultaneously?
Analog
Binary
Duplex
Multiplex
31
Time marking is specifically intended to be an aid to:
group/division supervisors
crews working in IDLH atmosphere
the incident commander
the safety officer
32
What should the telecommunicator do if the caller is being insulting?
Maintain a calm demeanor
Respond with a matching tone
Request they call back when they are feeling more level-headed
Hang up
33
What is the proper term for communications centre dispatchers?
Signals technicians
911 receptionists
Public safety answering technicians
Telecommunicators
34
What does the R stand for in LUNAR?
Resources
Responding
Rescue needed
Repeat transmission
35
The fire department communications centre serves as a _______ for all information relating to an emergency incident.
Central processing point
customer communication system
GPS locating service
personnel location tracker
36
Which of the following is the most important type of emergency traffic and refers to a firefighters call for help?
Time mark
Mayday
Evacuation signal
Emergency Transmission
37
Which is a primary factor in determining which units to send to an incident?
The callers recomendation
The time lapse between call receipt and dispatch
The incident location
The callers plausability
38
In Municipalities east of the Ottawa River, telecommunicators must be:
Speak either French or English
Fluent in sign language
Billingual in English and French
Billingual in English and one other language
39
The most advanced CAD system can track the exact location of a caller by using a:
personal tracking system
transportation tracking system
global positioning system
facility locating system
40
Radio Frequencies are designated in units of:
Terahertz
hertz
gigahertz
Megahertz
41
What is the function of the PTT button on a two way radio?
Adjust the sensitivity of signal reception
cause the radio to transmit
Transmit a distress signal
enable duplex transmission
42
What should a call taker do if a call comes in about issues the fire department does not handle?
Send the call to the back of the queue
inform the caller the fire dept does not provide assistance for this issue
Transfer the call after providing contact info for appropriate agency
Advise the caller to call back on the nonemergency line
43
Telecommunicators must use _________ listening to interpret the information being provided by callers.
Interrogatory
critical
active
interpretive
44
When speaking into a radio, what angle should you speak across the mic while holding it 2.5 to 5 cm from your mouth?
15 degress
30 degrees
45 degrees
90 degrees
45
Which statement about telecommunication centre voice recorders is true?
The recordings are not discoverable for use in litigation
Nondisclosure laws require destruction of recordings after 72 hours
The units record only when manually activated
The recordings are useful for analysis of department operations
46
Which is the most important objective in processing an emergency call?
Provide the caller with real time, emergency instructions such as CPR
Determine the nature and extent of the incident
Remain calm and reassure the caller
Obtain information to dispatch the correct units to the correct location
47
Which one of these devices connects a caller directly to a telecommunicator?
Central alarm station
Local alarm
Call box
Fire alarm box
48
Most emergency response services in Canada generate an incident number:
only for emergencies discovered by a fire crew
for every call requiring service
only for emergencies reported by telephone
only for emergencies reported in person to a fire station
49
What does the A stand for in CAD?
Auxillary
Automatic
Ancillary
Aided
50
Which type of fire service radio is mounted in a vehicle and powered by the vehicles electrical system?
Base station
Aparatus Communications Device (ACD)
Mobile radio
Portable radio
