‘Net profit figures’ is the

Numbers showing the difference between revenue & expenses

Restraining forces are

Factors that work against change, creating resistance

‘Level of staff turnover’ is the

Amount of employees leaving the business and being replaced

‘Number of customer complaints’ is the amount of...

Customers expressing dissatisfaction with the business

Factors that encourage, foster and initiate change

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VCE Unit 4 Business Management AOS 1 Reviewing Performance - the need for change pre post test

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A pre post test for VCE Unit 4 Business Management AOS 1 Reviewing Performance - the need for change

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Questions 10

Answers

1
An example of a restraining force is
Organisational Inertia
High productivity
Pursuit of profit
A positive corporate culture
2
The two key approaches to strategic management according to Porter’s Generic Strategies are:
Management and employees
Communication and support
Manipulation and threat
Lower cost and differentiation
3
‘Net profit figures’ is the
Amount of products sold in normal operations
Change in productivity in one year compared to the last
Share of industry sales for a product, expressed as a %
Numbers showing the difference between revenue & expenses
4
Restraining forces are
Factors that work against change, creating resistance
Factors that encourage, foster and initiate change
Strategies for making change resistors to conform
Strategies for influencing employees to accept a change
5
‘Level of staff turnover’ is the
Amount of products sold in normal operations
Amount of unwanted / unusable material created in production
Share of industry sales for a product, expressed as a %
Amount of employees leaving the business and being replaced
6
‘Number of customer complaints’ is the amount of...
Products sold in normal operations
Customers expressing dissatisfaction with the business
Unwanted or unusable material created by production
Staff leaving the business and needing to be replaced
7
To be proactive means to
Wait for change to occur
Force change on a business
Initiate change
React when change occurs
8
An example of a driving force is
Communication
Managers
Dissatisfied employees
Organisational inertia
9
Driving forces are
Factors that encourage, foster and initiate change
Factors that work against change, creating resistance
Strategies that exert influence over others
Strengths Weaknesses Opportunities and Threats
10
Force Field Analysis theory was developed by
Locke and Latham
Porter
Senge
Lewin

VCE Unit 4 Business Management AOS 1 Reviewing Performance - the need for change pre post test Flashcards | StudBud