stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
ITE Version 6.0 Flashcards | StudBud
Explore
/
ITE Version 6.0
ITE Version 6.0
70 terms
·
StudBud Administration
·
1,685 plays
test review
Flashcards
70 cards
F
Practice quiz
P
Host live
L
Questions
70
Answers
1
Who would be a better President?
Donald Trump
Hilary Clinton
2
Which three components are typically found in laser printer maintenance kits? pick 3
fuser assembly
transfer rollers
pickup rollers
paper trays
3
What should be done first before attempting to repair a hardware component on a laptop?
Ask a fellow technician for advice.
Remove the keyboard.
Consult the service manual for the laptop.
Backup the BIOS settings.
4
secure all Windows 7 computers by encrypting all the data on each computer.
Windows Update
TPM
Lockahoe
BitLocker
5
provides power to a computer and allows it to be safely shut down in the event of a power loss
power inverter
surge suppressor
uninterruptible power supply
standby power supply
6
What are 2 advantages of client server network configuration.
Individual users are in control of their own computers
Data resources and access are centrally controlled.
Data is more secure in the event of hardware failures.
The total cost of the new solution is considerably lower.
7
Which two steps should the technician take before installing the headset?
Disconnect AC power.
Ensure that the laptop Bluetooth switch is enabled.
Enable Bluetooth in BIOS Setup.
Remove the battery.
8
Which component uses the greatest amount of power on most mobile devices?
media player
camera
CPU
LCD screen
9
Which solution should be used to clean a CPU and a heat sink?
soap and water
a diluted ammonia solution
rubbing alcohol
isopropyl alcohol
10
What is the next troubleshooting step after a theory of probable cause has been established?
Test the theory to determine cause.
Establish a plan of action.
Document findings and outcomes.
Identify the exact problem.
11
What does %USERPROFILE% represent in the path C:Users%USERPROFILE%AppDataLocalTemp?
a variable set by the administrator for each user ofthesystm
the location of the Documents folder of a particular user
an environment variable that is set by the operating system
a fixed value that represents the level of access of a user
12
Where should the technician look to investigate driver problems?
System Tools
Device Manager
Computer Management
My Computer
13
network spans a single building or campus and provides services and applications to people
FAN
LAN
WAN
MAN
14
For cleaning a laser printer, what should be used to pick up excess particles of toner?
a HEPA-capable vacuum
toilet paper
a lint-free cloth
a damp cloth
15
Microsoft Windows computer to output both audio and video to a high definition television?
HDMI
DB-15
DVI
PS/2
16
Who would win a fight?
Srgt. Parrish
Srgt. cut out the side bars
Srgt. Lester
Srgt. Johnson
17
When a PC is being assembled, what component is connected to the motherboard with a SATA cable?
the optical drive
the network interface card
the power supply
the video card
18
A user calls the help desk to report that a mobile device exhibits very slow performance. WHY?
The operating system has encountered an error.
An app is not compatible with the device.
The touchscreen is not calibrated.
A power-intensive app is running at the background.
19
What is a characteristic of the open source license of an application software?
It allows users to modify and share the source code.
It cannot be used for campus-wide deployment.
It does not require purchase in order to use the software.
It requires registration instead of purchasing.
20
Which two password control policies should an organization implement to ensure strong passwords
Passwords should contain letters and numbers.
Passwords should be set to expire every 60 days.
Passwords should contain only capital letters.
Passwords must contain encrypted characters.
21
tool is included in the Mac OS X for backing up disks to image files and recovering disk images
Disk Error-Checking
System Restore
Deja Dup
Disk Utility
22
What are three benefits of computer preventive maintenance? (Choose three.)
improvement in data protection
extension of the life of components
reduction in the number of equipment failures
time savings for technicians making repairs
23
User in an office complain that the network printer is printing vertical lines on all pages why
The printer has an incorrect IP address.
The printer toner is low.
The printer does not have enough memory.
The printer drum is damaged.
24
Where should the technician look to enable power management?
BIOS
Administrative Tools
Command Prompt
Safe mode
25
What are two consequences of setting an incorrect boot order in the system BIOS?
computer continually restarts without displaying the desktop
The computer displays a “BOOTMGR is missing”error after POST
The computer displays an Invalid Boot Disk” error after POST
The computer locks up without any error messages.
26
What Windows OS tool can be used to stop the application?
Task Manager
Device Manager
Event Viewer
Disk Management
27
What is the default file system used during a fresh installation of Windows 7?
FAT16
FAT32
HPFS
NTFS
28
What type of external storage should be used by a technician to back up over 2 TB of music?
external flash drive
external hard drive
CompactFlash card
Secure Digital card
29
Computer keeps freezing.
The BIOS is corrupt.
The CMOS battery has failed.
The hard drive is failing.
The CPU fan is not functioning.
30
Helps from repeating repair processes that were already done.
preparation of a plan of action
documentation of the problem and its solution
implementation of the solution
identification of the problem
31
What are the four layers in the TCP/IP reference model?
application, presentation, internet, network access
application, presentation, session, transport
application, transport, internet, network access
application, transport, network, data link
32
battery in a mobile device could become physically hazardous and should be immediately replaced
if there are signs of swelling
f the screen brightness begins to dim
if the device feels warm to the touch
if the battery only supports the system for a reduced period
33
What characterizes a DDoS attack?
Infected computers are called daemons.
Infected computers are called daemons.
All hosts must be in the same geographic area.
Many hosts participate in a coordinated attack.
34
What factor should be taken into consideration more with laptops than with desktops?
short circuits
environmental control
loose cables
unseated adapter cards
35
ping command can only receive a response from local workstations WHY?
The TCP/IP protocol stack is not loaded.
The operating system is not compatible with the remote sites
The default gateway is not set.
The NIC driver is out of date.
36
What are two possible causes of this distortion?
Power to the pixels has been removed.
The display is not correctly installed.
The GPU is not cooling correctly.
The display settings have been changed.
37
What is an indication that the battery in a mobile device could become physically hazardous
if the screen brightness begins to dim
if there are signs of swelling
battery only supports the system for areduced period of time
if the device feels warm to the touch
38
Which two types of expansion slots would be used by a wireless NIC in a computer today.
PCI, PCIe
PCIe, AGP
ISA, PCIe
DIMM, ISA
39
What two tasks should be done regularly to preserve the security and integrity of data onaphone
Unmount all unused disk partitions.
Update your device
Back up user data on a regular basis.
Unmount all unused disk partitions.
40
expectation is defined in the service level agreement between an organization and service vendo
maximum number of service calls per day
communication etiquette rules
guaranteed service response time
sleeping with the customer
41
What is a characteristic of a computer power connector?
USB power connector connects and powers devices
SATA power connector is used to connect to a hard disk drive
Molex power connector supplies power to a motherboard.
ATX main power connector supplies power to a video adapter
42
Which service or protocol would automatically assign ip addresses.
DNS
ICMP
APIPA
DHCP
43
What laptop component converts DC power to AC so that the display can illuminate?
CCFL
motherboard
backlight
inverter
44
What are three common input devices found on laptops?
fingerprint reader
touchpad
AC power connector
web camera
45
Which wireless security mode supports government grade security
WEP
WPA
WPA2
LEAP
46
firewall is blocking HTTPS. Which port should be opened to solve the problem?
443
69:)
143
53
47
activity of a previously unknown program triggers an alert by Windows firewall. Name3solutions
Keep blocking
Unblock
Ask me later
Deny all
48
What are two advantages of the NTFS file system compared with FAT32? (Choose two.)
NTFS provides more security features.
NTFS is easier to configure.
NTFS supports larger files.
NTFS allows faster access to external peripherals
49
Which built-in tool is available on a Mac OS X machine to perform disk backups?
Finder
Deja Dup
Time Machine
Disk Utility
50
What are two potential risks that could result from rooting or jailbreaking a mobile device?
not properly creating or maintaining sandboxing features
enabling features that are disabled by a cellular carrier
improving device performance
enabling app access to the root directory
51
What is the purpose of RAID adapters?
to connect multiple storage devices for redundancy or speed
to provide enhanced audio and graphic capabilities
to allow older PCI technology expansion slots to be used
to connect peripheral devices to a PC to improve performance
52
Which technology provides a solution for PC virtualization?
Terminal Services
server clustering
RAID
hypervisor
53
Which question is a close-ended one?
What happened after the error occurred?
What happened before the error occurred?
Is this the first time the error occurred?
What error messages were displayed when the error occurred?
54
which program would a technician use to select the programs that will run at startup?
Ntldr
Regedit
Task Manager
Msconfig
55
first step an administrator should take when splitting a single partition into multiple partiti
Assign a drive letter to the partition.
Shrink the partition
Format the partition.
Extend the partition.
56
A technician opens up a PC to work on it, and finds that it is very dusty inside. what to do?
Use a can of compressed air to remove excess dust.
Use a lint-free cloth sprayed with cleaning solution
Use a moistened cotton swab to remove excess dust.
Ignore the dust, as it does not affect the computer.
57
Which two issues are likely to cause BSOD errors? (Choose two.)
RAM failing
device driver errors
power supply failure
lack of antivirus software
58
tool to force the release of system resources from the unresponsive application?
Task Manager
Event Viewer
System Restore
Add or Remove Programs
59
Which two PC settings can be configured using the BIOS setup utility?
enabling device drivers
POST
virtualization support
boot sequence
60
What type of hard drive contains flash memory for caching frequently used data. NO MOVING PARTS
embedded multimedia card
solid-state drive
solid-state hybrid disk
USB flash drive
61
Which expansion card can assist in troubleshooting a computer problem when no video is availabl
advanced graphics card
POST card
USB expansion card
BIOS card
62
Which two operations can help prevent a mobile device from being tracked without permission?
Disable or remove apps that allow connections to the GPS.
Turn off the GPS when not in use.
Set the device to not store credentials.
Set the device to connect only to known WiFi networks.
63
Which two commands could be used to check if DNS name resolution is working properly on a pc
nslookup cisco.com
ipconfig /flushdns
ping cisco.com
nbtstat cisco.com
64
What can be tested with a digital multimeter?
quality of electricity in computer components
basic functionality of computer ports
copper cable location
wireless signal strength and access point positioning
65
Which layer of the OSI model is physical addressing and the procedures used to access media
data link
network
application
transport
66
Which type of input device can identify users based on their voice?
switchbiometric identification device
KVM
digitizer
scanner
67
Why do laptop computers use CPU throttling techniques
to conserve the battery life by reducing the bus speed
to ensure the CPU is running at its peak speed
to reduce the heat that the CPU may generate
to enhance the performance of the CPU
68
Printer that handles
carbon copy paper to print , for receipts.
inkjet printer
piezoelectric printer
thermal printer
impact printer
69
What are three features provided by the TPM module? (Choose three.)
storage of digital certificates
security for user authentication information
support for Windows Firewall
application license protection
70
if a level 1 tech doesn't know the answer to a customers problem, what 2 things do you do.
Document the reason the customer called and a support ticket
Escalate the customer to a level two technician.
start yelling back at the customer
put the customer on hold
