stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Esthetics Ch 3: Communicating For Success Flashcards | StudBud
Explore
/
Esthetics Ch 3: Communicating For Success
Esthetics Ch 3: Communicating For Success
25 terms
·
StudBud Administration
·
72 plays
Imported from external platform
Flashcards
25 cards
F
Practice quiz
P
Host live
L
Questions
25
Answers
1
The best way to understand others is to begin with a firm understanding of ___________.
Beauty and wellness
Yourself
The brain
Business
2
What is a good description of a client who should be scheduled at the end of the day?
Someone who is habitually talkative
Someone who is never sure of the services they want
Someone who is habitually late
Someone who is often rude to the staff
3
A(n) ________ is also known as a client questionnaire.
Color chart
Beauty review
Consent form
Intake form
4
The “review” step is the most critical of the consultation process because ___________.
Clients don’t pay attention until the end of the consultation
It ultimately determines the services you will perform
Everything you say in this step is considered a legal obligation
Your manager will be present for the step of the consultation
5
How much time should you schedule for a consultation with a first-time client?
5 to 15 minutes
29 to 30 minutes
15 to 20 minutes
45 to 60 minutes
6
In dealing with conflicts that may occur between your coworkers, it is important to _____.
Take sides
Remain neutral
Offer advice
Get involved
7
Body language is _________?
The set of scientific terms used for describing the body
Nonverbal communication such as crossing your arms and frowning
Any terminology the client uses to describe their body
Verbal communication such as describing which area will be treated
8
What tool should you use to put your clients at ease about your technical abilities?
Fashion magazines
Personal portfolio
Style book
Letters of recommendation
9
Why should client consultations be performed with as much privacy as possible?
Because they are embarrassing
So other beauty professionals cannot steal your clients
So the manager won’t hear if you make mistakes
To avoid breaches of confidentiality
10
When bringing issues or problems to your supervisor or manager, it is important to ______.
Be a problem solver
Not incriminate yourself
Name the people involved
Act authoritatively
11
Listening to the client and then repeating, in your own words, what you think the client wants is known as ________.
Reflective listening
Repetitive feedback
Targeted assimilation
Associative communication
12
________ is effectively the basis of all long-lasting relationships with clients and coworkers.
Communication
Training
Management
Advertising
13
A proactive method for moving towards a successful career is to approach your employee evaluation sessions with a _____.
Positive attitude
Healthy skepticism
Certain amount of apprehension
Defense if needed
14
Why is customer service important in beauty and wellness professions?
It is central to success
Treating customers well is the only way to make them tip generously
It is not important to beauty and wellness professions
Treating customers well is the only way to get promoted
15
When helping a client select a style that’s reflective of their body shape & lifestyle, you are subscribing to the ____.
Seasonal color concept
Total look concept
Big picture concept
Fashion personality concept
16
Which is the best example of constructive criticism?
Observations you offer about why a client does not look good
Comments you make about how other beauty professionals do their jobs
Feedback you provide when your manager is not performing well
Guidance offered by supervisors to improve your job performance
17
_______ clients can greatly affect the shop’s flow by causing setbacks and making professionals late for other services.
Tardy
Frequent
Talkative
Scheduled
18
What is the very first thing you should do when meeting a new client?
Wear a smile.
Prepare the client for service.
Sanitize your work area.
Inform the client of the fees.
19
What is true of listening?
It accomplishes less than talking
Listening too closely makes most people uncomfortable
It is the best relationship builder
Too much listening means not enough talking
20
_____ is the most important communication you’ll have with clients to determine their needs and achieve desired results.
Client consultation
Follow-up meeting
Open house
Sales pitch
21
Which of these is considered a legal document?
Release statement
Service record
Color chart
Intake form
22
When is it appropriate to argue with clients?
When they arrive on the wrong day
When they are openly dissatisfied
Absolutely, unquestionably never
When they are late
23
As you interact and communicate with fellow coworkers, remember to treat everyone with _____.
Respect
Aloofness
Competitiveness
Scrutiny
24
You should be attentive with all clients ___________.
Because all clients are different
Because all clients want the same things
In order to sell them products
In order to earn generous tips
25
If a client is dissatisfied with a service, what is one of the first steps you should take?
Ask for specifics
Try to minimize the problem
Talk to your attorney
Guarantee that it will never happen again
