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MGT420 EXAM 4 Review Flashcards | StudBud
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MGT420 EXAM 4 Review
MGT420 EXAM 4 Review
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Topic 7 & Topic 8 Review for Exam 4
Flashcards
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Answers
1
When a team leader evaluates the performance of all team members as “average,” the possibility
for recency error in the performance appraisal is high.
for central tendency error in performance appraisal is high.
for personal bias error in the performance appraisal is high
for halo error in the performance appraisal is high.
2
Which selection technique has a candidate perform the job while observed by a recruiter?
mentoring
critical incident testing
work sampling
job coaching
3
An employment test that yields different results over time when taken by the same person lacks:
behavioral anchors
reliability
validity
realism
4
The steps in the control process include all of the following except
setting performance objectives and standards
the creation of a collective identity
measuring actual performance
comparing results to objectives and standards
5
Commonly held causeeffect relationships that can't be empirically supported are referred to as:
organizational myths
rituals
management philosophy
cultural lags
6
A matrix structure __________.
reinforces unity of command
gives some employees two bosses
7
A job that allows a person to do a complete unit of work would be considered high in:
task significance
task identity
task autonomy
feedback
8
Which of the following is an accurate statement about an adhocracy?
there are many rules and policies
use of IT is always minimal
IT is quite common in older industries
The design facilitates information exchange and learning
9
The patterns of values and philosophies that outwardly reject those of the larger organization
sagas
counterculture
rituals
organizational development
10
________ is the process of measuring performance and taking corrective action if needed.
controlling
leading
planning
11
___________reward employees based on overall organizational profits made.
Profit Sharing
Gain Sharing
Job Sharing
12
Socialization of newcomers occurs during the ________ step of the starting process.
recruiting
orientation
selection
advertising
13
_________is the set of mechanisms to link the actions of subunits into a consistent pattern
departmentation
control
coordination
formal authority
14
In job characteristics model, a person most likely finds an enriched job motivating if he/she:
is unhappy with job context
has ability and support
has strong growth needs
receives stock options
15
Groups where the patterns of values outwardly reject those of the larger organization are _____
organizational myths
counter cultures
external adaptation rejectionist
cultural lag
16
Heroic accounts of organizational accomplishments
sagas
rites
rituals
17
Grouping individuals and resources in organizations around products/services/clients/territory
divisional specialization
functional specialization
18
Culture concerns all of the following except ____________.
the collective concepts shared by members of a firm
the personality of the leader
the beliefs of members
acquired capabilities
19
Comparative methods of performance appraisal include all of the following except
Forced Distribution
Paired Comparison
MBO
Ranking
20
Control involves all but _____________.
taking corrective action
selecting manpower
establishing goals
measuring results
21
The professional bureaucracy (organic type) ______________.
has more vertical specialization and control
is more efficient for routine operations
is larger
has more horizontal specialization & coordination mechanism
22
Gives the opportunity to earn more by receiving shares of productivity gains they helped create
gain sharing
profit sharing
23
Management by exception means _________.
the same thing as just-in-time delivery
the same as concurrent control
focusing attention where the need for action is the greatest
managing only when necessary
24
The 4/40 is a type of _______ work arrangement.
job sharing
compressed workweek
25
A_________is a criterion that organizations can largely justify for use in screening candidates
job description
bonafide occupational qualification
BARS
realistic job preview
26
Job__________increases job_________by combining in one job several tasks of similar difficulty.
rotation, depth
enlargement, depth
enlargement, breadth
rotation, breadth
27
A team leader is not living up to the concept of MBO if he or she
sets performance objectives for individual team members
jointly reviews performance results with each team member
28
After objectives and standards are set, what step comes next in the control process?
take corrective action
modify standards to fit circumstances
compare the results with the objectives
measure results
29
Management by exception focuses attention on the
greatest need for action.
least important need for action.
30
_______are standardized recurring activities used at special times to influence behaviors.
Rituals
Sagas
Rites
31
In the integrated model of motivation, what predicts effort?
organizational support
motivation
ability
rewards
32
Grouping resources into departments by skill, knowledge and action is the __________pattern.
functional
divisional
vertical
matrix
33
A sense of personal growth experienced from working at a task is an example of a/an______reward
intrinsic
comparative
extrinsic
absolute
34
Performance assessment methods that don't accurately measure performance on job content lack:
performance contingency
validity
leniency
Strictness
35
____________are systems of __________.
Rites, rituals
Rituals, rites
sagas, artifacts
artifacts, sagas
36
______sought to create management & organizational practices that increase work efficiencies.
Herzberg's two factor theory
Scientific management
Psychological empowerment
37
Affirmative action programs are designed to ensure ____________.
sales goals and BARS for employees.
equal opportunity for groups historically underrepresented.
corrective action for employees who are not ethical.
38
Pay is generally considered a ____________ reward
intrinsic
extrinsic
absolute
skill based
39
The formal structures of organizations may be shown in a(n)
environmental diagram
matrix depiction
organization chart
40
External adaptation concerns __________.
the unproven believes of senior executives
the process of coping with outside forces
the processes of working together
the vision of the founder
41
A feeling of achievement after completing a very challenging task with a good person-job fit is
Is an example of an extrinsic reward
an example of an intrinsic reward
42
Division of labor through the formation of work units/groups within an organization is called
coordination
control
vertical specialization
horizontal specialization
43
Groups whose values & philosophies outwardly reject those of the larger organization
counterculture
shareholders
stakeholders
subculture
44
Layers of cultural analysis include all of the following except
shared values
common cultural assumptions
organizational design
observable culture
45
The process of creating new ideas and putting them into practice is
process innovation
creative destruction
innovation
product innovation
46
What is one of the reasons employers are hiring more part-time or contingency workers?
part-timers are known to work much harder than full-timers.
you can hire them when you need them & let go when you don’t
full-time employees don't have up-to-date job skills.
it's hard to get people to work full-time anymore.
47
A good performance objective is written in such a way that it ________________.
is general and not too specific
has a flexible time table
can be easily measured
is impossible to accomplish
48
The division of labor by forming work units or groups within an organization is called ________
coordination
control
horizontal specialization
vertical specialization
49
What is management by exception?
the same as just-in-time delivery
focusing attention where the need for action is greatest
the same as concurrent control
managing only when necessary
50
______is a condition in which dominant cultural patterns are inconsistent with new innovations.
external adaptation
organizational cultural lag
management philosophy
internal integration
51
Which is an accurate statement about an adhocracy?
use of IT is minimual
IT handles problems efficiently
IT is quite common in older industries
The design facilitates information exchange and learning.
52
The story of corporate turnaround attributed to the efforts of a visionary manager is
an example of internal integration
an example of a foundation myth
an example of a latent cultural artifact
an example of a saga
53
Which question can an interviewer legally ask a job candidate during a job interview?
What skills do you have to do this job really well?
Do you get financial support from a spouse?
Are you pregnant or planning to soon start a family?
Are you at least 10 years from retirement?
54
Creation of new ideas and putting them into practice is ______________
product innovation
creative distruction
innovation
process innovation
55
When MBO is done right, who does the review of the team member's performance accomplishments?
team leader
team member
HR representative
both team member and leam leader
56
What does CPM stand for in CPM/PERT?
control planning management
critical path method
control plan map
current planning matrix
57
Among the financial ratios often used for control purposes, Current Assets/Current Liabilities
net margin
current ratio
inventory turnover rate
is known as the debt ration
58
HRM is the process of ____________, developing, and maintaining a high-quality workforce.
appraising
attracting
selecting
compensating
59
A major distinction between line and staff units concerns __________________.
the amount of resources each is allowed to utilize
linkage of their jobs to the goals of the firm
their linkage to the outside world
their use of computer information systems
60
The______purpose of a performance review is to identify training that could improve performance
judgmental
development
legal