Chapter 15 - Consumers in the Global Economy

Which is not on the Top Ten list of consumer complaints?

If you buy something online or by telephone, the seller must send your item within ____ days.

You should always buy the least expensive product.

Comparision shoppers usually evaluate which of the following?

Costco and Sam's are examples of which contemporary retailer?

Which of the following is not a step in the complaint process?

Consumer Reports is a monthly magazine that reports the results of product testing.

Which two are legal actions involving third-parties?

Which of these federal agencies does not ensure the consumer's right to safety?

Manufacturers pay to have their products tested.

Time your purchases.  Prices are lower at predictable, seasonal times of year.

The name given to a product to distinquish it from other similar items is _________.

A _____________ lawsuit is filed by one party on behalf of a group with the same grievance.

Small claims courts usually have a top limit of under $_________.

Convenience, courtesy and responsiveness are included in which Bill of Right?

If an unreceived or returned item is billed to your credit card, you have ___ days to dispute.

This warranty is imposed by law and is understood to apply even though it has not been stated.

National brands cost less than store brands.

_________ occurs when consumers are given false information in an effort to make a sale.

Which of the following is not listed in the Consumer Bill of Rights?

Getting information about a product from a friend is called what?

The Internet has become the #1 source of fraudulent offers to consumers.

Which is not a business source of consumer information?

Which is not one of the 5 decision-making steps when making a purchase?

The Better Business Bureau can recommend businesses to consumers.

Which is not a traditional retailer?

The Federal Trade Commission works to prevent monopolies.

How much something costs per unit of measure is called what?

Which sale is often used to introduce a new product or when a new store opens?

Kiplinger's Personal Finance Magazine provides money management and investment advice.