PIVOT POINT 103.1-103.10

Which of the following items is usually the largest expense and operating a Salon

Of the items listed below which one is not considered a benefit

All of the following actions describes how to create a plan to achieve your goals EXCEPT

In many cases the first person to greet a client is the

Industry statistics indicate that satisfied clients will usually refer how many new clients

Which form of advertising involves sending postcards or flyers to prospective clients

Which buyer type wants to save money at all costs and is not interested in quality of product as price

All of the following are the ways to demonstrate your personalized approach except

Which of these descriptions is NOT a guideline to be used when creating a résumé

All of the following descriptions apply to an independent salon except

Which of the following statements describes what you should do if asked discriminatory question in interview ?

Which of the following items is reported to your revenue agency as employee income

What is meant by the term consistency

The act of a highly satisfied client directing another person to see you for professional service is called A

Passion as a work principle can be described as

The emotional buyer bases his or her purchases on

Income given to an employer on a weekly or monthly basis is known as

A category title for tracking and overseeing clientele building strategies in CRM which stands for

Procedures in the salon the ensure all products are accounted for is known as

Insurance benefits might include all of the following except

Which type of buyer puts up a struggle and has a strong desire to debate with you

Measurable goals will help you get organized and

When handling a phone call, always

Which of the following descriptions would be considered a key to successful client relationships

Which type of insurance protects the salon owner from financial loss due to employees negligence

Which of the following descriptions identifies meaning of clientele

Which of the following description is not a best practice strategy for building a clientele

Successful salons staff members recommend services and quality line of retail products by doing all except

Which of the following characteristics will contribute to career success

Pareto’s principle is called the

Which of the following actions would represent taking the team approach

The salon professionals name, clients name, scheduled service, date and clients phone number should all be included in

US Social Security and Canadian pension taxes are planned saving/retirement funds, and money is collected by

A personalized approach is also referred to as

item that offers employer brief summary of why you want to work at that salon and qualifications

Which of the following concepts creates a Harmanis and predictable environment

A client retention strategy involves clients booking future appointment before leaving salon during current visit is

Which of the following is perhaps the easier buyer motivation to recognize in the salon

offering an additional haircoloring service to the client originally scheduled haircut is example of

Dependability as a work principle can be described as

If all of your appointment times have been scheduled with clients for a day term is

Worker’s Compensation insurance is needed to protect the

Which of the statements below represents a specific goal

buyer wants to know all facts thinks carefully about buying, without much regard for who else likes, uses product

When handling a client complaint you can turn a negative experience into a positive one by

During a job interview it is important to

First salon professional is just starting out the most common in a media source of referrals is

What is the best form of advertising

When staff members take individual initiative and stay on top of things they’re practicing which skill

According to statistics, how does the average loyal client visit a salon

Which of the following is not a necessary element for ensuring staff synergy

The term given for selling products for client home care is

Before an interview begins, you might be asked to fill out a

Placing aromatic soaps and lotions and restrooms is an example of which of the following principles

Renting or leasing a workstation from a building owner would represent which of the following situations

The salon exterior, decor, music and sounds, and air and ventilation are all elements of

The following are all benefits of a product except

Which buyer type is open minded and willing to take a chance on new Products without hesitation

Which of the following time periods identifies the consideration for a long range goal

Adding the clients service total and retail total for one visit will achieve which results

And effective strategy to ensure a return visit from my client is to

earning additional payment based on number of clients a salon professional brings to salon is

Client profile is a come posit of market statistics that can be used to identify general characteristics

Products purchased by salon owner for use during client services and for retailing are known as stock and quantity or

Important info about the client, combined with financial value, is referred to as the

What percentage of the total salon expenses generally represents compensation for a salon owner and employees

Which of the following concepts involves converting existing clients to return clients

Features of a product or its characteristics, which might include

Who must apply for a state sales tax permit before collecting taxes on products or services sold

Before a salon owner can hire employees, they need to apply for a

Networking provides all of the following benefits EXCEPT