Which of the following defines employability?

Work behavior & personal qualities which make you likely to gain employment

David's friend told him she was cyberbullied. What should David NOT do?

Post mean comments to attack the bully.

Facial expressions aid in all the following EXCEPT?

Breaking through the stress in the room

What is the best definition of Wi-Fi?

Wireless connection to the internet

One poor listening habit is failing to notice________.

the speaker's facial expression

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Business Communications Mid-Term Review 1st/3rd

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Questions 82

Answers

1
Which of the following is NOT a scenario where someone would need to use professional communication skills?
presenting a speech at a luncheon
talking with friends at lunch
having lunch with a client
e-mailing a co-worker
2
A person who is speaking loudly and keeping you from hearing the instructor is considered
an internal noise
a semantic noise
a personal noise
an external noise
3
Which of the following is the branch of law which addresses legal issues related to the use of the Internet?
Business Law
Entertainment law
Cyberlaw
Civil Rights Law
4
A brief narrative of interesting, amusing, or biographical incedent is called
Summary
Opinion
Anecdote
None of the Above
5
Which of the following is the first step of the ethical decision-making process?
Review the code of ethics
List possible solutions
Identify the ethical problem
Study the laws and regulations
6
Which of the following can be caused by unethical marketing and promotion?
Unwanted publicity
Positive brand image
Positive reviews
Increased customer satisfaction
7
Which of the following can defined as analysis, evaluation, or judgement?
Motivation
Etiquette
Behavior
Criticism
8
Which of the following is dafamation that is spoken?
Slander
Rumor
Jargon
Libel
9
Which of the following is a defamation which is written?
Slander
Rumor
Libel
Jargon
10
What is considered a negative use of social media?
Discriminating against others
Staying in touch with family and friends
Promoting and displaying work
Informing the public of breaking news
11
Balance is commonly achieved by using which of the following?
The rule of thirds
White space
Typeface
The rule of nines
12
The ability to create and transmit a message using different technological devices is known as which of the following?
Digital Communications
Office Communications
Internal Communications
Professional Communications
13
Time Management may NOT lead to which of the following?
Greater productivity and efficiency
Advanced degrees
Less stress in the workplace
Better professional status
14
Which of the following is considered the most important skill in the workplace?
Certifications or licensures
Knowledge of technology
Leadership strategies
Effective communication
15
Which of the following is NOT an advantage of using email?
Spam
Cost
Efficiency
Convenience
16
Nonverbal communication is typically not used in formal presentations.
True
False
17
Which of the following is an incorrect version of an email address?
jane [email protected]
[email protected]
[email protected]
[email protected]
18
An audience that consists of people outside of an organization is known as
External
Internal
Interior
Exterior
19
Which of the following defines employability?
Work behavior & personal qualities which make you likely to gain employment
Arriving at work on time and successfully completing the tasks assigned
A specific style of behavior in the workplace
Recognizing the questions which relate to goals, purpose and needs
20
According to research what is the number one cause of unethical business conduct?
Pressure of meeting a deadline
Lack of ethical education
Concern of loosing a job
Personal interests
21
A presenter should narrow down a subject to a specific topic.
False
True
22
Which of the following are rules & regulations a country or community recognizes as regulating actions of its members?
Guidelines
Laws
Codes
Ethics
23
Which of the following are the main tools in digital graphic design?
Symbols and punctuation
Color and whitespace
Times and subtitles
Image and typography
24
David's friend told him she was cyberbullied. What should David NOT do?
Encourage his friend to defend herself.
Post mean comments to attack the bully.
Offer to help his friend
Tell a trusted adult
25
Which of the following is NOT a step in the communication process?
Prioritizing
Transmitting
Thinking
Encoding
26
Casual listening is sometimes called which of the following?
inactive listening
hearing
observing
passive listening
27
A formal presentation does not include an introduction and a conclusion.
False
True
28
When preparing a formal report, identify the following first...
Situation, Conclusion, Purpose
Occasion, audience, recommendations
Conclusions, audience, purpose
Audience, Purpose, Occasion
29
What kind of communication does video conferencing allow, which other digital communication methods do not?
Non-Verbal
Face-to-face
Physical
Written
30
Irrelevant or inappropriate email messages are referred to as which of the following?
Spam
Quarantine
Virus
Malware
31
What is considered a limitation of a tablet?
Low battery life
Limited access
Startup speed
Difficult communication
32
Which of the following is the process the listener takes to assess the information received from the speaker?
Understanding
Providing feedback
Evaluating
Receiving
33
Which presentation type would be best for presenting specific information about a product, procedure, or set of rules?
Forum
Informative
Persuasive
Generic
34
Facial expressions aid in all the following EXCEPT?
Providing clues of audience comprehension
Providing feedback
Setting the tone of the conversation
Breaking through the stress in the room
35
What is the best definition of Wi-Fi?
Digital Subscriber line
Wireless connection to the internet
Dial-up connection
Broadband connection
36
Which of the following is NOT a reason for listening?
to obtain information
to relax
to disagree
to express interest
37
Emails are most commonly used for which of the following?
Entertainment use
Non-professional use
Professional use
Personal use
38
Which of the following is NOT a suggested form of feedback?
restating the message
sharing a similar experience
smiling and nodding
asking a question
39
Which of the following is NOT an example of non-verbal communication?
eye contact
facial expressions
listening
gestures
40
Which of the following is NOT a component of paralinguistics?
Inflection
Tone
Pitch
Facial expressions
41
Which of the following is the correct format for a speech?
Introduction, Anecdote, Conclusion
Anecdote, Body, Conclusion
Introduction, Body, Conclusion
Introduction, Anecdote, Body
42
Which of the following is NOT considered a digital communication invention?
Computer
Printing Press
Telephone
Television
43
Which of the following is NOT true of white space?
It is also referred to as negative space
It allows readability
It includes margins and line spacing
It is always white
44
In professional communication a ___________ is best for a short message.
case study
memo
proposal
report
45
Who should be introduced first?
A child
The principal of a school
A teenager
A college student
46
An in-depth examination of a particular subject defines which of the following?
memo
case study
report
proposal
47
One poor listening habit is failing to notice________.
the response of the other listeners
the number and characteristics of the other listeners
the speaker's clothing
the speaker's facial expression
48
Which of the following refers to the way a message is conveyed?
Personality
Paraphrase
Communication style
Communication model
49
What term describes a complex situation in which one may have difficulty choosing between a moral or an immoral act?
Unlawful conduct
Legal behavior
Ethical dilemma
Unethical conduct
50
Which of the following is NOT a step in the listening process?
Reflecting
Understanding
Hearing
Focusing Attention
51
Communication between a business and its employees is called which of the following?
Internal communications
Public relations
Employee relations
External communications
52
Which is a social guideline or rule based on the moral principles and values of a person, group or society?
Guideline
Code
Law
Ethics
53
Scripts and notes can be helpful in planning a formal presentation.
True
False
54
Which of the following is NOT a part of the listening process?
Focusing
Hearing
Talking
Understanding
55
Which of the following should a person NOT do during an ethical decision-making process?
Consider stakeholders’ interests
Make a choice based on company’s profits
Review the company’s code of ethics
Study laws and regulations of an industry
56
Which of the following is a formal meeting where a person is asked to communicate their skills and interests?
Evaluative report
Visual report
Interview
Presentation
57
Which of the following is NOT a field of external communication?
Media Relations
Advertising
State of the company address
Public Relations
58
What represents the population of people who will be in attendance at a presentation?
Anecdotes
External Audience
Demographics
Footage
59
Which of the following is proper phone etiquette?
Giving out personal information
Listening to others' phone conversations
Leaving someone on hold for a long time
Speaking clearly
60
Which of the following is NOT true of digital media products?
Allows for constant communication
Enhances communication with the use of technological devices
Allows people to remain cut off from reality
Changes the way people access and share ideas and information
61
What is considered a useful tool in determining which colors to use in a production?
Font style
Font size
The Color Wheel
Typeface
62
Which allows a social media group, organization, or site to define actions which are seen as morally right or wrong?
Ethical guidelines
Cyberlaws
Code of Ethics
Internet laws
63
App is the abbreviation for which of the following?
Appliance
Appropriate
Appraisal
Application
64
Demographics and understanding the occassion can help a presenter analyze the audience.
False
True
65
Which of the following is the interchange of thoughts, opinions, or information by speech, writing or signs?
Transmission
Communication
Discussion
Research
66
Using open body language helps send which kind of message?
Aggressive
Passive
Positive
Negative
67
Font is the specific size and shape of the____________.
Typeface
Publication
Images
Illustrations
68
Which of the following refers to the main text of a publication?
Copy
Closing
Headline
Subtitle
69
What is considered a useful tool in determining which colors to use in a production?
Font style
Font size
Typeface
The Color Wheel
70
Which of the following is NOT a problem-solving strategy?
Anticipating problems
Brainstorming
Use of technology
Developing a process
71
What is the channel through which information moves from the sender to the receiver?
Creator
Messenger
Sender
Media
72
When you listen to your favorite musical artist's new song, you are likely engaging in which type of listening?
Casual Listening
Active Listening
73
Which best describes a business that takes effort to protect the environment and promotes using renewable resources?
Creative business
Practicle business
Reliable business
Sustainable Business
74
Which of the following is NOT an employability skill?
Ethical behavior
Technology
Sales
Teamwork
75
Someone that is not promoted because the company wants a younger person to lead the group is an example of
gender discrimination
pay discrimination
age discrimination
race discrimination
76
How many people typically operate a blog?
None
One
Five
Three
77
Which of the following is NOT a tip for communication in the workplace?
Keep criticism constructive and positive
Be very casual in workplace communication
Proofread all written communications
Check grammar and spelling in written documents
78
Which of the following is NOT a characteristic of MMS messaging?
Text message only
Limit to 160 characters
Can send pictures, videos, sounds, etc.
Stands for Mobile Messaging Service
79
Which of the following describes mannerisms?
Working effectively with others
Dressing appropriately
Values and standards
Style of speaking or behaving
80
Which of the following is NOT one of the possible results of inappropriate Internet use?
Your computer can be attacked by viruses
Your computer can have hardware problems
Your identity can be stolen
Your personal information can be used by hackers
81
Which type of listening allows the listener to solve problems or persuade the speaker?
Active Listening
Causal Listening
82
Which of the following is NOT a professional communication channel?
memos
face to face conversations
reports
blog posts

Business Communications Mid-Term Review 1st/3rd Flashcards | StudBud