Training #3

Gratuity is not included in our pricing.

We cannot move furniture, but we will clean all visible areas by hand or with an extension duster.

What is something we cannot share with techs?

If a client requests a Standard Cleaning, what should you ask?

What is the main purpose of call center ai?

What is the tech cancellation fee?

What should be our Yelp response time?

How much time does a client have to submit a complaint?

When you're unsure where a tech lives, what should you check?

What is the formula for gated property details?

After you clock in each morning, what should be the first thing you do?

How much extra is a typical extra service?

How should you introduce yourself when you speak to a client?

What is the main purpose of call center admin?

The clean inbox should be emptied by the end of day.

What should be our Yelp response rate?

The client is responsible for providing the techncian wtih the cleaning supplies and equipment

As a policy, technicians personally accept and retain any keys from clients.

A client can call the Dispatch number and the call will come through

How many ovens & fridges (each) do we cover in a house?

If a client claims to know Val, it is ok to share Val's contact information with them.

We have the choice to leave upon arrival if the property is in extreme condition or feel unsafe/threatened.

When receiving a complaint, what is an important thing you should request?