Chapter 9 - SGT Test

Supervisors are an agency’s quality control agents

Developmental counseling is supervisor centered

A poor listener listens for facts

A good listener tunes out dry subjects

Coaching is at the opposite end of the continuum from bureaucratic rules

It is easy to disguise a lack of human skills

There are—- features of a successful counseling style

Obtaining results through the efforts of others is a —— mandate

The intention of a counseling is not punitive in mature

Coach is in position to ID —- not realized by IND being coached can improve the coaching process

Coaching is a —-positive process

When ofc is allowed to make appropriate decisions —- follows

Supervisor does not have to deal with external imperfection

Nonverbal cues can assess the true meaning of the content of a message

Coaching process should not be used to reinforce the ORG value system

A poor listener interprets color and emotional words

Active listening involves showing an understanding

In coaching, decisions have to be consensual

Communication is an art and skill that can be learned

Coaching has little to do with motivation

Values are less abstract than rules and regulations

Relationship is the foundation of coaching

Teaching focuses primarily on the improvement of —-skills

Constructive feedback can be of three types

Coach should become aware of their own —-that reinforces or contradicts a message

Teaching skills and techniques is not a principle of coaching

The applications of values do not cause an attitudinal change

Constructive feedback can be based on opinions

There are 5 styles of counseling

Mentoring is

Human skills consume the smallest part of supervisors day

Developmental counseling effort ID weakness and working with sub on ——plan

Supervisors must learn to manage as a coach/counselor/mentor

Feedback must be in writing

A coach should develop an attitude that allows for functional

Officers look forward to exercising

Very few officers have the ability to change from low to high commitment

—— gives substance to one’s personal and professional self

Mentoring pitfall is

Most effective coaching process involves one way communicating

The most skilled coach will diminish his impact by ignoring

1 study found that to best influence patrol behavior, supervisor must

Successful leadership requires one to determine personal info about each supervised OFC

A good listener mentally summarizes

With coaching, officers can become increasingly self sufficient

A coaches value system remains static

Coaching cannot be viewed as a process

Mentoring is ——- process

A coach should never pre-empt an OFC by making decisions that should be made by the officer

A good listener is one who

Every officer needs to be coaxed constantly

Intention is a feature of a successful style

Byproduct of the principles of coaching is

Non directive counseling encourages maturity

An effective listener must be flexable

Mentoring is an old concept in law enforcement

Active listening is the most ineffective listening technique

A feature of dedication

Feedback is a compelling coaching skill