FY 19 Playbook - Strategy Session

Question 1

Which of the following HR tip for better communication would NOT be considered a good strategy?

Accepted Answer

Ignore your customer. Eventually they'll bother someone else, Ensure that communication provides a positive experience, Think about the tone of voice used when communicating., Respond within 24 business hours

Question 2

Where do you see OIT today? Is it:

Accepted Answer

Proactive, Reactive, Overworked & underpaid, Transformative

Question 3

Where should OIT’s focus be over the next 5 years?

Accepted Answer

Blockchain, Internet of Things (IoT), Artificial Intelligence (AI), Machine Learning

Question 4

Opportunities for career development & training have been:

Accepted Answer

Moving in the right direction, Needs improvement, Have not been effective, Successful

Question 5

Ramona has been sharing tips for better communication in HR hot topics. Do you think:

Accepted Answer

Have not seen any improvement, It's Successful, Moving in the right direction, Continues to need improvement

Question 6

Which of the following will help make our security practices more efficient and effective:

Accepted Answer

More technical security standards and white papers, Templates to ensure standard system builds & configurations, Conduct 2 collaborative incident response tabletop exercises, Expand Governance Risk & Compliance tool to mitigate risks

Question 7

How can we cost-effectively identify areas across the state with greatest need for broadband:

Accepted Answer

Use data to identify # of homes that do not have broadband, All of the above, Use data to identify locations that do not have broadband, Integrate data sets for comprehensive view in a digital map

Question 8

Which of the following would be most effective in enabling customer self help:

Accepted Answer

All of the above, Customer knowledge base, Self diagnostic tools, Virtual self help tools

Question 9

R & R program helps employees feel a sense of personal accomplishment & value. Is it:

Accepted Answer

Doesn't make a difference, Successful, Moving in the right direction, Needs improvement

Question 10

Which do you see as barriers to fostering an environment of collaboration and teamwork?

Accepted Answer

Organizational silos, Location and distance (team is spread out across locations), Culture & lack of information exchange, Lack of exposure to other teams and groups

Question 11

How do you best like to be recognized for the great work you do?

Accepted Answer

ELT spot recognition, Peer-to-Peer certificates (Job Well Done/OIT Values You), Public recognition by the organization, All of the above.

Question 12

What should OIT do to ensure pre-hardening of systems and agency level hardening?

Accepted Answer

Define framework for desktop equipment & virtual servers, Monitor compliance with configuration hardening standards, All of the above, Improve compliance

Question 13

Which would provide the most transparency in billing info while also providing costs savings:

Accepted Answer

All of the above., Communicate IT Value with detailed common policy report, Include cost benefit analysis component in lean projects., Identify and provide client training

Question 14

Building relationships via cross collaboration events inside & outside the work place has been:

Accepted Answer

Needs improvement, Moving in the right direction, Has not been effective, Successful

Question 15

Which avenue best enables employees to drive their career growth & development?

Accepted Answer

Generational awareness training, Individual Development Plan, Cross functional collaborations, Develop new skills and abilities through brown bag sessions

Question 16

Which of the following options are available to all employees who seek training?

Accepted Answer

Skillport, All of the above, Learning and Development Council, C-SEAP

FY 19 Playbook - Strategy Session

Questions 16

FY 19 Playbook - Strategy Session

Questions 16