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office procedures-PMI
office procedures-PMI
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week 1-3 quiz questions PMI vet students
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1
hospital wards hould be located
away from any boarding ward
in the front near the retail area
next to the isolation ward
in the back of hospital with no way to view or hear animals
2
what is a Veterinary Assistant?
Under a doctor’s direction can give injections of all types
Oversees all staff of hospital including veterinarians and sets policy
Assists with veterinarian and other staff members, does lab work
Supervises receptionist and does billing and statements.
3
The legal responsibility of how the veterinary assistant is utilized in practice in an appropriate and ethical manner
lead veterinary technician
practice manager
lead veterinary assistant
supervising veterinarian
4
per OSHA, who is respnsible for providing PPE?
the client
the employer
the state department of health
the employee
5
medical records are legal records that are
complete, legible, and available to client
are legally owned by the doctor
complete, legible, and unavailable to cleint
are legally owned by the clients
6
Who is the Board of Veterinary Medical Examiners charged with protecting?
the consumer
the veterinary hospital
the veterinarian
the veterinary technician
7
Direct supervision refers to the licensed veterinarian
Being on site during procedures performed by a veterinary assistant
Being available while procedures are performed by a VA
Being available by phone during procedures performed by VA's
red and blue only
8
treatment areas can be used for..
surgery
nail trims and anal glands
x-rays
parvo and upper respiratory treatment
9
State veterinary practice acts may define all of the following EXCEPT
which persons may practice veterinary medicine
which species the veterinarian is able to treat
which persons may perform surgery
the roles of veterinary technicians and assistants
10
An emergency center must:
only employ credentialed technician
have a DVM on staff at all times
be open 24 hours a day
see appointments only
11
specialty hospitals may include all of the following EXCEPT
internal medicine
vaccine clinic
oncology
orthopedics
12
The state document that defines which person may practice vet medicine & surgery in state & under which conditions is
the veterinary practice act
the consumer protection act
the department of labor guidelines
the AAHA standards and guielines
13
What name of the organization that is designed to provide a safe workplace for all persons working in any business
equal employment opportunity commission
Department of Labor
Occupational Safety and Health Administration
American Veterinary Medical Association
14
Why are ethical questions complicated in veterinary medicine?
State laws and federal laws sometimes are in conflict.
Clients can be compelled to accept the recommendations of the veterinarian.
The veterinarian serves both the client and the patient.
Vets are required to treat patients even if client will not pay for service
15
an isloation ward should
house multiple animals at one time
house lord patients
be a dead end room
be next to surgery and treatment
16
Malpractice is also known as_____.
Misrepresentation
Negligence
An illegal act
Unprofessional conduct
17
Restraining, feeding, and exercising patients and cleaning the hospital is the responsibility of the
doctor
veterinary assistant
veterinary technician
receptionist
18
Nosocomial infections are infections that are
transmitted from human-to-animal
acquired from the owners house
transmitted from animal-to-animal
acquired through the animal facility
19
which type of practice is the most common?
companion practice
exotic practice
mobile veterinary practice
large practice
20
The ___ of every state is the law defining which persons may practice veterinary medicine & surgery in the state & under
Medical Exam
Veterinary State Board
Veterinary Practice Act
Veterinary Medical Act
21
Malpractice is also known as_____.
Unprofessional conduct
Misrepresentation
An illegal act
Negligence
22
Specialty hospitals may include all of the following EXCEPT
Internal medicine
Oncology
Vaccine clinic
Orthopedics
23
Exam rooms must be cleaned
Only if a pet has a contagious disease
Once a day
Only after a pet has been on the table
Anytime clients or pets are in a room
24
Which law was created by Congress to regulate the manufacturing distribution dispensing & delvery of drugs
The Drug Enforcement Agency
The Comprehensive Drug Abuse Prevention and Control Act
The American Act for the Prevention of Cruelty of Animals
The Controlled Substance Act
25
who owns the veterinary medical record?
the practice
the patient
the AVMA
the client
26
Which of the following conditions is NOT a requirement for a veterinarian-client-patient-relationship?
the client has agreed to follow the veterinarians instructions
the veterinarian is required to see all patients as emergency cases
the patient records are maintained
the veterinarian has suffcient knowledge of the animal
27
Hospital restrooms should be cleaned
As needed
After each use
At least once a day
Once a week
28
What is the definition of ethics?
Accepting privileges among a specific group of professionals
Political parties rationalizing each other’s similarities
The method for ensuring that professionals act within the law’s legal limit
The system or moral principles that determines appropriate behavior
29
The most common type of veterinary practice is
Referral Veterinary Practice
Companion Animal Practice
Exotic Animal Practice
Mixed Animal Practice
30
The _ of every state is the law defining which persons may practice veterinary medicine and surgery in the state
veterinary practice act
veterinary medical act
veterinary state board
medical exam
31
What is the definition of ethics?
moral principles that needs appropriate behavior & actions within a group
Political parties rationalizing each other’s similarities
The method for ensuring that professionals act within the laws legal limits
Accepting privileges among a specific group of professionals
32
A _ practice is a practice in which multiple board certified specialists are located within one building
exotic
mixed
referral
general
33
Treatment areas can be used for:
X-rays
Surgery
Parvo and upper respiratory treatment
Nail trims and anal glands
34
client's perception of the practice is established through the first communication with the practice,known as the first
interaction
opinion
impression
experience
35
An isolation ward should
House loud patients
Be next to surgery and treatment
House multiple animals at one time
Be a dead end room
36
Specialty hospitals may include all of the following EXCEPT:
Orthopedics
Vaccine clinic
Oncology
Internal medicine
37
Which type of practice is the most common?
Companion animal practice
Mobile veterinary practice
Exotic animal practice
Large animal practice
38
when placing a call on hold, you must always remember to..
ask permission first, as the call may be about an emergency
tell the caller to hold
never place a call on hold
give the caller an estimated wait time in minutes
39
Why are ethical questions complicated in veterinary medicine?
The veterinarian serves both the client and the patient.
Clients can be compelled to accept the recommendations of the veterinarian.
State laws and federal laws sometimes are in conflict.
Vets are required to treat all patients even when the client wont pay
40
The main governing authority of the veterinary hospital is
FDA
American Animal Hospital Association
State Board of Veterinary Medicine
DEA
41
A client calls for her cat to be seen for an exam and vaccines. This appointment is considered a(n) _______visit:
wellness
emergency
recheck
presurgical
42
Due to variations of law and legal status, the veterinary assistant's role should be determined on what basis?
federal regulations
clinic-by-clinic
veterinarian preference
state-by-state
43
the main governing authority of the veterinary hospital is
DEA
FDA
american animal hospital assoication
state board of veterinary medicine
44
An emergency center must:
only employ credentialed technician
have a DVM on staff at all times
be open 24-hours a day
see only appointments
45
what is a Hospital Director?
Oversees all staff of hospital including veterinarians and sets policy
Supervises receptionist and does billing and statements.
Assists with veterinarian and other staff members, does lab work
Under a doctor’s direction can give injections of all types
46
In order to be successful in the veterinary field, you must want to help pets and people.
False
True
47
Which law was created in 1970 by Congress to regulate the manufacturing, & delvery of drugs having the potential
The American Act for the Prevention of Cruelty of Animals
The Drug Enforcement Agency
The Controlled Substance Act
The Comprehensive Drug Abuse Prevention and Control Act
48
The external appearance of the building will be the first impression the clinic makes on the new client when they arrive
True
False
49
what is a Office Manager?
Under a doctor’s direction can give injections of all types
Supervises receptionist and does billing and statements.
Oversees all staff of hospital including veterinarians and sets policy
Assists with veterinarian and other staff members, does lab work
50
The legal responsibility of how the veterinary assistant is utilized in practice, consistent with state laws belongs to
practice manager
supervising veterinarian
lead veterinary assistant
lead veterinary technician
51
what is a Credentialed Veterinary Technician?
Supervises receptionist and does billing and statements
Under a doctor’s direction can give injections of all types
Assists with veterinarian and other staff members, does lab work
Oversees all staff of hospital including veterinarians and sets policy
52
Hospital wards should be located
In the back of the hospital with no way to view or hear animals
Next to the isolation ward
Away from any boarding wards
In the front near the retail area
53
Who is the Board of Veterinary Medical Examiners charged with protecting?
The veterinarian
The veterinary hospital
The veterinary technician
The consumer
54
the phone should be answered no later than the..
second ring
first ring
fourth ring
third ring
