stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Quiz BM34 Olympics Gold Medal Marathon - 100Q Flashcards | StudBud
Explore
/
Quiz BM34 Olympics Gold Medal Marathon - 100Q
Quiz BM34 Olympics Gold Medal Marathon - 100Q
100 terms
·
StudBud Administration
·
11 plays
Unit 3 and 4
Flashcards
100 cards
F
Practice quiz
P
Host live
L
Questions
100
Answers
1
net profit figures is best described as
what remains when expenses are deducted from revenue
the total products a business has sold
a business total revenue
a business total sales
2
personal mastery does not involve
developing competence and skills
developing the ability to focus energy
scrutinising what the business does
looking objectively at one-self
3
which strategy best addresses objectives relating to the KPI of level of wastage
expanding into overseas markets
family day celebrations
training program for staff in retail sales
review ways to recycle materials in the production process
4
on the job training is
off the job training
monitor the performance of employees
learning skills for your job, whilst working
sending employees to a specialised training institution
5
Good workplace relations requires management to
provide fair wages & working conditions & recognise employee
allow employees to have whatever they request
remove employees who complain about their working conditions
workplace agreement is lowest cost option for the business
6
managers can gain trust and support through persuasion, what management style suits this
autocratic
persuasive
laissez-faire
participative
7
In order for an EBA to be approved by the Fair Work Commission, it must:
All of the above
Include a dispute resolution procedure
Pass the Better Off Overall Test (B.O.O.T).
Include no unlawful terms.
8
which of the following is not a learning organisation discipline
communication
personal mastery
mental models
systems thinking
9
According to Porter, the most successful businesses implement:
the cost leadership strategy.
the strategy that suits their business circumstances.
both strategies, to help maximise their chances of success.
the differentiation approach.
10
which of these is not an element of corporate culture
symbols
values and practices
human resource management
rituals and celebrations
11
Kurt Lewin developed the 3 step model and which other theory
force-field analysis theory
goal setting theory
four drives theory
hierarchy of needs theory
12
change always results in positive outcomes for stakeholders
true
false
13
a similarity between quality control and quality assurance is
both involve only internal stakeholders focusing on quality
both speed up the production process
both involve an external institute to check the product
both involve checking of product against standards
14
Utilising lean management principles in the workplace speed up operations and reduce waste
true
false
15
which of the following is not a characteristic of a service business
produces an intangible output
inputs are usually more physical
is performed
is more likely to have differences in how output is received
16
The drive to comprehend includes
the need to form relationships with others
desire to own material goods, obtain status and power
the desire to satisfy one's curiosity and learn new skills
to remove threats to one's safety
17
Which of the following is a non-financial motivational strategy?
share plans
commissions
gain sharing
support and sanction
18
involves series of checks throughout production to ensure output meets predetermined standards
quality control
total quality management
quality assurance
lean management
19
an automated production line and conveyer belt is best when producing a variety of custom items
true
false
20
when you have an experienced, highly qualified team, you should use a persuasive approach
true
false
21
Which KPI is relevant to a manager being concerned about employee wellbeing
Number of customer complaints
Net profit
Number of workplace accidents
Rates of staff absenteeism
22
percentage of market share is calculated by
dividing total profits by total expenses
subtracting a business total sales from industry sales
dividing a business sales by total industry sales
multiplying expenses by revenue
23
2021 Business Management Exam is held on…
Whenever you want but starts at 3pm
The day after Melbourne Cup at 3pm
November 2nd, 2021 at 3pm
Always on Melbourne Cup’s Eve at 3.00pm
24
which of the following is not a commonly used technique for carrying out appraisals
comparison method
essay method
critical incident method
off the job training
25
which strategy is particularly great for marketing on product label
total quality management
quality control
lean management
quality assurance
26
increase in number of customer complaints can indicate
improvements in staff morale
improvements in quality
increase in customer dissatisfaction
increase in productivity
27
The correct categories of Maslow's hierarchy of needs are..
food, shelter, cognitive development, OH&S, teamwork
physiological, safety, social, esteem, actualisation
money, friendships, job security, goal setting, commission
physiological, security, love, esteem, collaboration
28
which of these is not a type of waste identified by lean management
excess inventory
overproduction
excess motion
conveyer belts
29
An advantage of computer aided design is
requires ongoing training
up front costs
encourages creativity
30
how many types of waste are identified by lean management
7
1
6
5
31
Lock & Latham's motivation theory is based on
career advancement
goal setting
four drives
training and development
32
leadership is the process of
depressingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
33
the resources used in the process of production are
overput
underput
input
output
34
What statement best suits laissez-faire management style
employees assume total responsibility for making decisions
manager attempts to sell decisions to staff
manager consults with employees before making decisions
manager unites with staff to make decisions together
35
which of the following is a characteristic of a manufacturing business
is performed
process/production occurs simultaneously to consumer buy
produces tangibles
produces services
36
which is a disadvantage of off the job training
professional help
employees are familiar with environment
costs less
more expensive with fees
37
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased productivity
increased staff turnover
increased staff retention
increased costs associated with incentives
38
change affects stakeholders that are internal to the business only
false
true
39
which of the following is an appropriate strategy to respond to an increase customer complaints
ignore them
lean management
quality management
re-deployment of resources
40
which of the following are the 3 key principles of total quality management
continuous improvement, customer focus, employee empowerment
quality control, quality assurance, quality circles
improve employees, continuous customer, empowerment focus
employee focus, customer empowerment, continuous improvement
41
Career advancement is a motivational strategy that can apply to which 2 theories?
Maslow and Lawrence & Nohria
Lawrence & Nohria and Locke & Latham
Lawrence & Nohria and Lewin
Maslow and Locke & Latham
42
a sole trader business has unlimited liability
true
false
43
what is the main purpose of managing waste
indicate staff satisfaction
reduce staff absenteeism
assist quality
assist operations and improve efficiency
44
growth in the rate of productivity indicates
the business is using resources more efficiently
the business has lost market share
the business is using more input to produce fewer output
the business is using resources less efficiently
45
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
increase profit
improve motivation
improve operations
implement change
46
the operations manage area is responsible for
the marketing mix
production of the business output
managing the financial aspects of the business
installing and maintaining technology
47
___ is responsible for coordinating all activities from acquiring to terminating employees
sale and marketing manager
human resource manager
operations manager
employees manager
48
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
staff are unhappy and leaving the organisation
not all resources are being used efficiently, issue of waste
staff have increased efficiency of resources
customers are dissatisfied with the product
49
Your Business Management Teacher sends you this message…
All the responses listed plus many more…
Wishing you all the very best in your life journey…
Best wishes in all your exams not just BM…
Thanking each and everyone of you for being you!
50
manipulation can be best described as
forcefully attacking someone you don't like
providing support to employees
bullying individuals
devious influence over someone to get them to do what u want
51
positive of dismissal, for the business is
opportunity for more skilled and productive worker to join
loss of productivity whilst waiting for replacement
disrupted work teams
cost & time of recruitment and selection to replace position
52
Organisational inertia is
unenthusiastic response from employees to a proposed change
enthusiastic response from management to a proposed change
enthusiastic response from employees to a proposed change
unenthusiastic response from management to a proposed change
53
four most common low risk strategies to overcome employee resistance are
communication, empowerment, bribes, incentives
empowerment, incentives, intimidation, support
empowerment, support, communication, incentives
communication, threat, empowerment, support
54
Business facing financial stress with possibility of job cuts. which style suits best?
persuasive
autocratic
laissez-faire
participative
55
output of a service business is tangible
false
true
56
the unfreeze sage of Lewin's 3 step model may include
evaluating the effectiveness of the implemented change
empowering action
accepting the need for change
providing training
57
management skills requires to manage change are
proactivity, leading, organisational inertia
interpersonal, training and money
leadership, academia, negativity
communication, delegation, planning
58
real corporate culture can be seen in
objectives
slogans
behaviour
policies
59
'the big issue magazine' is an example of
government business enterprise
public listed company
private limited company
social enterprise
60
one advantage of investment in training is:
time consuming
takes employees away from their usual activities at time
employee might leave the business after training investment
benefits the business by improving the skills of employees
61
a business that is owned by a minimum of two and maximum of 50 is
sole trader
social enterprise
partnership
public listed company
62
management skills are used to
increase productivity
increase profits
all of the above
increase market share
63
the 3 levels of planning include
strategic, tactical, operational
high, medium, low
internal, external, macro
send, receive, feedback
64
employees should be supported and communicated with at which stage of the 3 step change model
unfreeze
all 3 steps
re-freeze
change
65
number of sales measures
number of employees
number of days staff are absent
number of output sold by a business
number of input bought
66
which of the following is an example of poor termination practice
providing employee with exit interview
providing employee with email of termination with no reason
providing employee with reasons for termination
providing employee with notice of termination
67
quality control involves use of a system so a business achieves set standards in production
true
false
68
termination is
quitting the job
employee decides to no longer be part of the labour force
the ending of employment of an employee
dismissing an employee as not enough work to pay them
69
Lawrence and Nohria's 4 drives are:
money, learning, frienships, threats
achievement, training, motivation, defending
acquire, bond, comprehend, defend
fitting in, career, advancement, comprehending, money
70
which of the following is a stakeholder from the external environment
management
shareholders
trade unions
directors
71
__ is the ability of a business to develop strategies for a competitive edge
competitors
competitive advantage
leadership
delegating
72
which of the following includes 2 materials management strategies
just in time and forecasting
inventory control and automated production lines
just in time and CAM
lean management and quality control
73
rate of staff absenteeism measures
number of staff leaving the business
number of sick people in the workplace taking days off
number staff that neglect to turn up for work when scheduled
number of staff retiring
74
Workplace relations is a key responsibility of which functional area of the business
operations
marketing
human resource management
finance
75
a type of business structure that has 'pty ltd' in it's name
trust
sole trader
private limited company
public listed company
76
which of the following is not part of the workplace relations external environment
fair work commission
trade unions
employees
employer associations
77
the 5 steps of the planning process in order are:
define, analyse, develop, implement, monitor
create, analyse, evaluate, monitor and define
define, prepare, operate, implement and develop
eat, sleep, rave, repeat
78
Key performance indicators and other data sources should be examined
by management staff on an annual basis.
following change implementation.
prior to and following change implementation
prior to change being implemented
79
what management style only TELLS staff what decisions have been made, with no input or reason
consultative
participative
autocratic
persuasive
80
management by objectives involves
establishing the mission and vision statement
deciding on strategies to achieve business objectives
setting objectives for employees-align with overall goals
giving feedback to employees after appraisal
81
3 types of performance related pay are:
bonuses, share plans and gain sharing
pay increases, bonuses and career advancement
pay increases, commissions and a day off
pay increases, bonuses and commissions
82
360 degree feedback is an approach that is used within
management by objectives
employee observation
employee self evaluation
all of the above
83
which is not a management skill
delegating
communicating
planning
forecasting
84
which of the following is not an example of a tangible good
phone service
bread
clothing
car
85
examples of voluntary termination may include
retirement, resignation, redundancy
retrenchment, dismissal, redundancy
retirement, retrenchment, dismissal
resignation, dismissal, retirement
86
software that controls manufacturing processes is
computer aided manufacturing
computer integrated manufacturing
computer aided design
robotics
87
A successful differentiation strategy requires:
the business to manufacture a quality product.
all of the above.
an effective marketing campaign.
ongoing investment in research, development and innovation.
88
The 5 principles of goal setting are, according to Lock and Latham...
smart, measurable, always, relevant, time
easy, specific, improvement, measurable, quick
clarity, feedback, commitment, task complexity, challenge
clarity, creative, safe, teamwork, feedback
89
level of staff turnover:
measures staff leaving the business for lunch
indicates how safe a workplace is
indicates staff satisfaction
measures staff leaving the business who need to be replaced
90
which list of strategies can be used to address the KPI of level of staff turnover
training, waste management, motivation
motivation, lean production, economics of scale
motivation, training, management styles
training, quality management, technology developments
91
Maslow's hierarchy includes how many categories of needs?
4
6
5
3
92
managers unite with staff to make decisions together, what style is this?
participative
consultative
autocratic
persuasive
93
the process that a business go through to become a register company and separate legal entity
incorporation
globalisation
transformation
arbitration
94
which of the following is not an advantage of robotics in operations
increased speed of production
maintenance costs
perform specialised tasks
repetition of tasks to same degree
95
what is the first step by HR Managers to negotiate workplace agreements
be aware of all relevant awards and legal requirements
exercise care with wording of agreement
consult widely
lodge agreement
96
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Level of staff turnover
Rates of staff absenteeism
Level of wastage
Percentage of market share
97
high risk strategies are likely to not result in
individuals feeling tricked
greater long term resistance to change
individuals submitting, but becoming resentful
individuals feeling supported in their opinion
98
Exporting is a strategy that:
involves buying goods and services from foreign businesses.
more accessible to all business due to emergence of internet
is only available to medium and large businesses.
is only profitable when the value of the aus dollar is high
99
what is one responsibility of employers regarding workplace relations
represent employees to create an award agreement together
lean management principles
good faith bargaining
setting the minimum wage
100
what is materials handling
minimising costs
planning materials
monitoring stock
physical handling of goods
