POB Unit 1 Study Guide

To develop positive customer relations, employees should understand that each customer is

"Ms. Smith is in room 224. I'll connect you" What did Dawn do wrong?

When you ask questions in an open-minded way, you avoid

Businesses need to formalize the info provided to employees, customers, they often use __ comm.

To explain and defend their objectively to others, individuals usually need to have effective

In order to be understood on the telephone, a business's employees should always

Which of the following is a formatting characteristic of a full-block business letter

Which is a reason why it's important to organize information before preparing a business report

Which of the following is not a tool that people use when participating in discussions

When organizing information to present in a business report, it is effective to

Which is an example of a textual graphic that often is used in a business report

On all Molly's emails it ends with: Molly S. Glenn; Assistant Manager. This information is

Why is it often important to take notes during meetings or presentations?

The primary reason customers give for not returning to a business is a lack of

Business that writes letters to confirm their orders/ requests should sure the letter contains

Type of communication style that is used for evaluation or counseling interviews with employees

Individuals who are able to defend ideas objectively usually are able to provide other with

The primary reason businesses benefit when salespersons practice good customer relations is it

Kevin doesn't know how to format a book title. To obtain this correct information, Kevin should

All calls coming into a business should end as pleasantly as possible in order to