A way to motivate employees to be more productive

Provide new skill opportunities

which answer IS NOT the correct way to provide and receive effective employee feedback?

Wait for a quarterly review to provide or receive feedback

Among the problems of most performance review systems are:

the difficulty of being fair and objective

Market segmentation means?

Segmenting the customers as per needs

What is a sympathy strike?

When one union strikes to help a sister union

Maslow's Hierarchy Stage Three

Love/Belonging - friendship, family, intimacy

What is 360-degree appraisal?

Performance appraisal done by several involving parties

what is risk management

preventing,reducing,or lesseningthe negative impacts of risk

Maslow's Hierarchy Stage Four

Esteem - confidence, achievement, respect

Market research does all of the following EXCEPT

determines how profitable the product will be

Ensuring that employees are treated fairly and ethically is:

a core aspect of corporate social responsibility

Formal process with an independent party

What can you NOT advertise via social media?

Non-medical drugs (cocaine,ecstasy,marijuana)

Define Risk Avoidance

The process of eliminating a risk by choosing not to engage in an action

What are insurance premiums

monthy payments to the insurance company

A wildcat strike refers to...

A work stoppage not authorized by the union.

identification device in the form of a symbol or logotype

The major function of personal financial planning is to

Achieve personal economic satisfaction

Which exhibits positive work ethic?

Helping a coworker with a difficult task

What social media should a business always use for marketing?

Depends on the type of business, products and target market

You can damage a good credit rating by

ignoring bills you cannot pay until creditors take action

Technique used by an organization to increase the demand for a good

These are all Internet recruiting tools

Twitter, blogs, Facebook, job boards, Linkedin, videos

studbud

BUSI 1005 - Exam Review (Chapters 11 - 16 and Insurance)

100 termsStudBud Administration425 plays

Imported from external platform

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
Businesses that face uninsurable risks must assume the cost of the risk
Risk transfer
uninsurable risk
Risk retention
None of the above
2
A way to motivate employees to be more productive
Remain centralized
Support structured work schedules
Embrace defined pay schedules
Provide new skill opportunities
3
Any initial or partial payment made to reduce a debt is known as
a pay off.
a down payment.
an installment.
a fine.
4
which answer IS NOT the correct way to provide and receive effective employee feedback?
Do a good deed for an employee
End on a good note
Wait for a quarterly review to provide or receive feedback
Be very specific when giving employee feedback
5
Among the problems of most performance review systems are:
all of the above
the difficulty of being fair and objective
the necessity of sharing the evaluation with the worker
the need to set improvement goals
6
Market segmentation means?
Segmenting the employees
Segmenting the salesmen
Segmenting the customers as per needs
Segmenting the products
7
How did the unionization rate change in Canada in the past 30 years
Decreased
Basically unchanged
Increased
First increased, then decreased
8
What was the most effective tactic used when collective bargaining did not work out?
Trying collective bargaining again
Arbitration
Strike
Mediation
9
A benefit of breakeven analysis is that...
It is time consuming to construct
It only accounts for one product
External factors aren't accounted for
It allows targets to be set
10
What is a sympathy strike?
When a union feels sympathetic to another union.
When private citizens support a union.
When even the management sympathize with a union.
When one union strikes to help a sister union
11
...is the most common cyber crime nowadays, so we should be careful about what we put online.
Bribery
Blackmailing
Identity theft
12
What step requires the searching of your target market?
Approach
Handling Objections
Preapproach
Selling
13
Is training an investment or an expense
Both
Investment
Expense
Neither
14
Examples of Incentive Programs include:
Profit-Sharing Palns
All of the above
Bonus Plans
Stock-Option Plans
15
Maslow's Hierarchy Stage Three
Safety-security of body, resources, family, health, property
Physiological - having to do with basic physical needs
Self-Actualization-problem-solving, reaching full potential
Love/Belonging - friendship, family, intimacy
16
What is 360-degree appraisal?
Performance appraisal done by several involving parties
On-the-job appraisal
Trait appraisal
Informal appraisal
17
The estimated global cost of cybercrime is between
$275 - $355 billion
$600 - $775 billion
$375 - $575 billion
$875 - $975 billion
18
In 2013 what percentage of businesses used the internet
89
95
73
81
19
What roles do banks have in the economy?
They help people invest their money in stocks.
They provide loans to people who need to borrow money.
Both A and C
They tax customers to pay for new programs.
20
what is risk management
uninsurable risk
uncontrollable risk
the product/ service is available at an affordable price
preventing,reducing,or lesseningthe negative impacts of risk
21
Maslow's Hierarchy Stage Four
Love/Belonging - friendship, family, intimacy
Physiological - having to do with basic physical needs
Esteem - confidence, achievement, respect
Self-Actualization-problem-solving, reaching full potential
22
Insurance Bureau of Canada, works to prevent, detect and investigate insurance crimes
True
False
23
Market research does all of the following EXCEPT
determines how profitable the product will be
identifies potential customers
determines target market
reveals your competition
24
Functions of Insurance include
Capital
Security
All of the above
Aid to Credit
25
I own the building/land, buy the insurance, hire the landlord and pay property taxes. Who am I?
Tenant
Property Owner
Landlord
26
Ensuring that employees are treated fairly and ethically is:
a human resources issue
not central to corporate social responsibility
the responsibility of company management
a core aspect of corporate social responsibility
27
What are the two types of selling?
Marketing & Distribution
Consultative & Feature-Benefit
Buying & Manufacturing
There's only one
28
Mediation is a:
Formal process with an independent party
Informal process with an independent party
Informal process without an independent party
Formal process without an independent party
29
What will personal property cover?
if your pet is injured in your home
personal guests who are injured at your house
clothes, jewelry, furniture
heating, plumbing, AC
30
What can you NOT advertise via social media?
Movies
Books
You can advertise all of the things mentioned above
Non-medical drugs (cocaine,ecstasy,marijuana)
31
Which of the following is considered a threat to social media marketing?
Ability to increase brand awareness
Affordable
Negative comments
Broad reach
32
Define Risk Avoidance
Means using multiple layers of security to defend your assets.
The process of eliminating a risk by choosing not to engage in an action
The act of taking steps to move responsibility for a risk to a third party
Consists of taking steps to reduce risk by using tools
33
Who calculates insurance rates?
policyholder
insurer
none of the above
actuaries
34
A written contract for purchasing insurance.
policy
premium
beneficiary
rider
35
Cybercrime has been ranked second out of 10 of the most important issues facing the insurance industry
True
False
36
What are insurance premiums
a golden ticket
a package deal coupon
how much protection insurance provides
monthy payments to the insurance company
37
Why did Target rush to enter the Canadian market?
Fear of Walmart's speed at expanding in Canada
None of the above
Pressure from Target Headquarters
Both A and B
38
The process of hiring/developing employees so they become valuable to the organization is
Human Resources Management
Information Management
Marketing management
Operations Management
39
A wildcat strike refers to...
The same as a strike
A work stoppage not authorized by the union.
When strikers are angry as a wildcat.
To begin a strike.
40
Trademark is
none of the above
identification device in the form of a symbol or logotype
mark to show your trade
starting point on a computer
41
The earliest form of advertising was what?
Councils
Word of Mouth
Billboards
Newspapers
42
1. What is another word for orientation?
Tree Climbing
Off Boarding
Training
Onboarding
43
The maximum amount the insurer will pay for losses.
premium
insurance
deductible
coverage limit
44
The number of websites visited every month by Canadians is the highest in the world
False
True
45
The major function of personal financial planning is to
Reduce taxes
Build a budget
Get into debt
Achieve personal economic satisfaction
46
Which exhibits positive work ethic?
Helping a coworker with a difficult task
Keeping vital work information to yourself
Leaving early just because you felt like it
Arriving to work late
47
What social media should a business always use for marketing?
Depends on the type of business, products and target market
Businesses should use every social media for marketing
Twitter, Facebook and Instagram
Blogs
48
Which credit score is the best to have?
0-999
650-699
550-649
700-749
49
You can damage a good credit rating by
refusing to pay amounts in dispute because of billing errors
limiting your use of credit to amounts you can repay
notifying creditors immediately if you cannot pay as agreed
ignoring bills you cannot pay until creditors take action
50
Branding is a.....
Technique used by an organization to increase the demand for a good
Strategy for a company to create bonds with other companies
Process of creating the name and the logo of a brand
lifestyle the company promotes
51
These are all Internet recruiting tools
Only Linkedin
Twitter, blogs, Facebook, job boards, Linkedin, videos
Only Facebook
Only job boards
52
The first step of the marketing concept is to
hire a team of talented marketing professionals
identify what will satisfy customers' needs
operate at a profit
develop top-quality products or services
53
How is a balance sheet different to an income statement?
Balance sheet shows expenses
Balance sheet shows income
Balance sheet shows the value of the company
Balance sheet shows gross profit
54
What is Job Rotation?
When you spin around on the job constantly
Changing the people you work with
Having more responsibility
Preforming different jobs during the day, week or month
55
The financial statements of all public corporations are available to the public.
True
False
56
Who is responsible for the maintenance of customer relationships?
Both Sales and Marketing Team
The entire company
Marketing Team
Sales Team
57
What is job enrichment?
Giving the employees greater responsibility &more challenges
Gives them freedom of speach.
Gives them less challenges.
Gives employees less responsibilities.
58
Which of the following risks faced by businesses are often uninsurable?
all of the above
consumer demand
competitors' actions
economic conditions
59
Ratio Analysis is
not useful
Boring
Quantitative
Qualitative
60
Which of the following does not affect your credit score?
Age
Your Debt
Length of Credit History
Payment History
61
What is collective bargaining?
A shakedown by those who want more than they deserve
A discussion between executives and workers
Negotiations between labor reps and management
Talks between labor reps and corporate shareholders
62
When you have a good credit score you get?
no credit
lower interest
illegal loan
higher interest rate
63
Maslow's Hierarchy Stage Five
Esteem - confidence, achievement, respect
Love/Belonging - friendship, family, intimacy
Physiological - having to do with basic physical needs
Self-Actualization -problem-solving, reaching full potential
64
The debt to equity ratio is calculated as:
Total Assets/Total Equity
Total Liabilities/Total Assets
Current Liabilties/Total Equity
Total Liabilities/Total Equity
65
Types of involuntary terminations include
Restructuring
All of the above
Firing
Layoff
66
Why people leave their jobs?
Employer makes unreasonable work demands
Failure to be clear of expectations
All of the above
Employers refuse to value their opinions
67
Structured, scheduled activities or events with specific criteria, which are used to recognize employee contributions
Informal Recognition
Formal Recognition
Excellence
Collaboration
68
In 2013 what percentage of Canadian households used the internet
86
84
87
85
69
What is NOT a tactic used by Unions during a strike?
Hiring replacement workers
Boycotting
Picketing
Coordinated Campaigning
70
Flexible work schedules and arrangements can be accommodated by:
Accomodating work and family needs
Alternative work arrengements
Recruitment
Organizational Assessment
71
A cash flow statement is...
The net profit
The document that shows the total revenue
The assets and liabilities document
The document that records cash inflows and outflows
72
Maslow's Hierarchy Stage Two
Safety-security of body, resources, family, health, property
Love/Belonging - friendship, family, intimacy
Esteem - confidence, achievement, respect
Physiological - having to do with basic physical needs
73
Introducing a new product to a small portion of the target market.
prototype
creativity
release date
test marketing
74
Time Value of Money is best explained as...
Pay yourself first
a dollar today is worth more than a dollar tomorrow
Risk to return relationship
Compounding increases over time
75
Payment to cover liability losses and damage/loss of home structure and it's contents:
Personal Property Floater
Liability
Property
Life
76
Who is more likely to have insurance premiums?
60+
40-60 years old
16-18 years old
25-35 years old
77
In an appraisal interview the supervisor should:
do all the talking
start with the negative things and get them over with
encourage the worker to discuss problems about the work
all of the above
78
HR forecasting will determine the supply of human resources but not the demand
True
False
79
Who uses accounting information?
Managers
Investors
All of the above
Banks
80
How can all employees cultivate positive employee relationships through recognition?
Good relationships with colleagues
Company values
All of the above
Appreciation for their work
81
The point of the performance appraisal is to __________.
demonstrate correct methods for work procedures
avoid legal problems, especially discrimination complaints
provide a paper trail of manager-employee interactions
stimulate better job performance
82
Which region has the MOST Social Media users ?
South America
West Europe
North America
East Asia
83
The Expectancy Theory is based on which of the following?
Effort, Performance, Reward
Comparison Results
Other People
Specific and Difficult Goals
84
In the 19th Century, unions were._____ in Canada
Quite legal
not well understood
Legal but frowned upon
Totally illegal
85
Maslow's Hierarchy Step One
Physiological - having to do with basic physical needs
Esteem - confidence, achievement, respect
Safety-security of body, resources, family, health, property
Love/Belonging - friendship, family, intimacy
86
What does the current ratio show us?
How much debt a firm owes
How many current liabilities a firm owes
A measure of a firms ability to meet short term liabilities
How many current assets a firm has
87
The equity theory of employee perceptions includes
Contributions
Returns
All of the above
Comparisons
88
If you get a mortgage from the bank and you get mortgage insurance, the beneficiary is whomever you want
True
False
89
Employee benefits are part of an employees compensation and could include:
all of these
insurance
vacation pay
bonuses
90
The final step in the financial planning process is to
review and revise your actions
Create a financial plan of action
implement your financial plan.
develop financial goals
91
What is compound interest?
a decrease in interest rate
interest on interest
the liquidity of interest
interest on asset
92
What country has the highest unionization rate?
Finland
USA
Britain
Canada
93
An income statement and balance sheet should be made at the ...
middle of a fiscal period
end of a fiscal period
when a business closes for the day
beginning of a fiscal period
94
what are deductibles for insurance?
portion of covered expense paid by insured person
your a wizard harry
how much insurance coverage you have
monthly payments to insurance company
95
The four risk management strategies are?
Avoid, reduce, transfer, retain
Identify, monitor, control, manage
Identify, determine, evaluate, prioritize
96
Key Person Business Insurance Income will help cover what expenses?
All of these
Fixed overhead costs such as monthly lease of the building
Replacement labour costs of a sick or disabled key employee
Over time and staff bonus to cover extra duties
97
The promotional mix comprises
Advertising PR sales promotion and social media
Advertising social media PR and personal selling
Advertising PR publicity sales promotion and personal selling
Advertising direct mail sales promotion & personal selling
98
In Herzberg's two-factor Theory what are hygiene based on?
Working conditions and pay
Interpersonal relationships
All of the conditions mentioned
Company Policies
99
What is job enlargement?
More people are employed
Longer hours for employees
non-financial motivation giving the employee greater tasks
100
What is Arbitration?
party that attempts to resolve conflict
a party which makes decisions
third party makes a binding determination to resolve matters
a party that gives support to parties

BUSI 1005 - Exam Review (Chapters 11 - 16 and Insurance) Flashcards | StudBud