O'Man Ch. 8 Patient Reception

Which of the following information is found on an encounter form?

A patient who does not keep their appointment and does not call to reschedule is termed a "no-go" patient

The final task prior to opening the office is to check the answering service and/or voice mail.

In general, a 1-hour wait is accepted by most patients.

Which of the following statements are FALSE about copays?

What should the MA do if a patient becomes angry or starts speaking in a loud voice?

A receptionist's shoes must be all the following, EXCEPT ________.

At least one portion of the reception desk should be no more than _ inches high so that it is accessible to wheelchairs.

Which of the following tasks should a receptionist be able to perform?

Receptionists must _____

A(n) ________ authorizes the insurance company to send payments directly to the physician

What should the receptionist NOT do if the patient pays with a credit/debit card?

After escorting a patient to an examining room, the medical assistant should ________

It is good practice for a receptionist to check on patients who are waiting in the reception area _____

What does N/C on the charge slip mean?

A HIPAA compliant paper-based sign-in sheet should contain all of the following EXCEPT:

Violating a patient's confidentiality can be grounds for a lawsuit

The medical receptionist is responsible for all of the following EXCEPT:

During working hours, which of the following accessories is considered unprofessional?

The receptionist's nails should be well trimmed, and only ________ polish should be used.

Generally, how long of a wait is acceptable by patients?

What should the MA NOT do?

What is the purpose of IDs with the magnetic strip?

An important but sometimes overlooked role of the medical assistant is taking care of the reception area.

Medical suppliers and pharmaceutical representatives must always take precedence over patients at the office.

Strong perfume should not be worn at work as it could trigger some patients' allergies.

A printed appointment list is placed _____

Medical suppliers and pharmaceutical representatives must always take precedence over patients at the office.

All of the following are duties of a medical receptionist, EXCEPT ________.

Many offices require medical staff members to wear a picture ID for security reasons

Patient education often begins when the patient calls for an appointment.

Activating or displaying a computerized list of electronic charts is called ________.

Which of the following is a responsibility of the medical assistant?

If the receptionist is on the phone when a patient enters, looking up & smiling is a good way to acknowledge the patient

The ________ is most likely to be in charge of balancing the cash box before closing the office at the end of the day.

What is another term for a patient's medical record?

Which of the following information is found on an encounter form?

What is another term for a patient medical record?

If the patient has been to the medical office before, escorting them to an exam room is unnecessary.

Offices that treat older adults, should provide sturdy chairs and couches with seats approx. ___ inches above the floor.

If a patient's appointment is on Tuesday, what day would their chart be pulled and collated on?

If a patient asks a question that is beyond your scope and training, what should you do?

Collating is filing all patient info & test results into their chart and then sorting/organizing charts for the next day

Which statement is FALSE?

A list of daily appointments on an automated system is accessible to ________.

If paper charts are used, the MA who opens the office must ensure that all charts are pulled and prepared for that day

What would not be included in basic hygiene?

Allow at least 30 minutes at the end of the day to close the office.

Emergency Pts or those with a contagious disease should enter through a private office entrance &taken to the exam room

A(n) ________ is a record of service for billing and for insurance processing.

It is often the responsibility of the ________ to queue up or pull records for patients who will be seen the next day.

A list of daily appointments on an automated system is accessible to ____

Which statement should you NOT say to an angry patient?