Dental Management Midterm 190 Review

Dentistry is a service profession?

The _____is commonly the leader of the dental office.

When creating a dental website, it is beneficial to identify the objectives of the practice?

The ability of the system to provide care to patients with diverse values, beliefs, and behaviors is called?

There are two types of dental practices; a solo practice and a _____practice.

Types of recall systems include:

Which of the following are objectives in dentistry?

Which is not a trait of an effective leader?

_____encompasses the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues.

Being an effective leader takes effective listening and a sense of humor.

What is the name of the most widely used tooth numbering system?

DDS stands for?

When classifying mail, what does the acronym COD stand for:

The 5 R's of management include all of the following except:

When creating a website, it is beneficial to identify the objectives of the practice?

An organized system of appointment control includes:

What can you NOT ask in an interview?

Power block appointments should have the most complex procedures scheduled.

Dentistry is an enterprise. Which of the following is NOT a business criteria?

Which is NOT a dental specialty?

It is OK to skip a consent form on a person that has been a patient of record for 10 years.

Dentists can perform negligent treatment without any consequences?

A small amount of time set aside to absorb patients into a full schedule is called the buffer period?

The file that is provided in the appointment section on the program to collect and store info about patients who have BA

The speaking voice has four separate but interrelated components, EXCEPT

Children may be more active and alert in the morning.

A salutation is:

Leadership enriched culture is when people view the organization as an extension of themselves.

HIPPA is meant to protect and enhance a patient's rights:

Dentists are committed to service when they choose dentistry as a profession and don't let profit overshadow the career.

On a job application, which of the following should NOT be asked?

What are essential documents that cannot be replaced are called?

Blame culture is where people blame each other to avoid reprimand. This culture cultivates distrust and ___

Sympathy letters are sent for the following reasons EXCEPT:

Which of the following are part of a computer information system?

Which of the forms must be maintained in an employee's record?

Programs that are designed to make users more productive or to assist with personal tasks are:

Before opening a practice, the dentist should do all EXCEPT:

Leaders of successful practices are willing to seek new answers to problems and be unapproachable.

Patients rate service as the most important thing they can receive?

The most important person in the dental office is:

Characteristics of an effective letter include:

When working to achieve practice goals is better to be proactive , rather than reactive.

Informal channels of communication are also referred to as the:

The speaking voice has 4 separate components which one is not correct?