the operations manage area is responsible for

production of the business output

According to Porter, the most successful businesses implement:

the strategy that suits their business circumstances.

number of sales measures

number of output sold by a business

on the job training is

learning skills for your job, whilst working

level of staff turnover:

indicates staff satisfaction, measures staff leaving the business who need to be replaced

Key performance indicators and other data sources should be examined

prior to and following change implementation

The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

growth in the rate of productivity indicates

the business is using resources more efficiently

high risk strategies are likely to not result in

individuals feeling supported in their opinion

the 3 levels of planning include

strategic, tactical, operational

which of the following are the 3 key principles of total quality management

continuous improvement, customer focus, employee empowerment

which of the following is not a characteristic of a service business

inputs are usually more physical

a similarity between quality control and quality assurance is

both involve checking of product against standards

increase in number of customer complaints can indicate

increase in customer dissatisfaction

four most common low risk strategies to overcome employee resistance are

empowerment, support, communication, incentives

which list of strategies can be used to address the KPI of level of staff turnover

motivation, training, management styles

Exporting is a strategy that:

more accessible to all business due to emergence of internet

Lawrence and Nohria's 4 drives are:

acquire, bond, comprehend, defend

If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate

not all resources are being used efficiently, issue of waste

leadership is the process of

positively influencing individuals to achieve objectives

positive of dismissal, for the business is

opportunity for more skilled and productive worker to join

the ending of employment of an employee

rate of staff absenteeism measures

number staff that neglect to turn up for work when scheduled

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VCE Business Management Exam revision 2017 EHS AMES

100 termsStudBud Administration2,464 plays

Unit 3 and 4

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Questions 100

Answers

1
the operations manage area is responsible for
the marketing mix
production of the business output
installing and maintaining technology
managing the financial aspects of the business
2
According to Porter, the most successful businesses implement:
both strategies, to help maximise their chances of success.
the cost leadership strategy.
the strategy that suits their business circumstances.
the differentiation approach.
3
managers unite with staff to make decisions together, what style is this?
autocratic
consultative
persuasive
participative
4
an automated production line and conveyer belt is best when producing a variety of custom items
false
true
5
number of sales measures
number of employees
number of output sold by a business
number of input bought
number of days staff are absent
6
Which KPI is relevant to a manager being concerned about employee wellbeing
Net profit
Number of customer complaints
Number of workplace accidents
Rates of staff absenteeism
7
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Rates of staff absenteeism
Percentage of market share
Level of staff turnover
Level of wastage
8
on the job training is
sending employees to a specialised training institution
monitor the performance of employees
learning skills for your job, whilst working
off the job training
9
level of staff turnover:
indicates staff satisfaction
measures staff leaving the business who need to be replaced
indicates how safe a workplace is
measures staff leaving the business for lunch
10
Key performance indicators and other data sources should be examined
prior to and following change implementation
by management staff on an annual basis.
following change implementation.
prior to change being implemented
11
how many types of waste are identified by lean management
7
6
1
5
12
'the big issue magazine' is an example of
public listed company
government business enterprise
private limited company
social enterprise
13
Lock & Latham's motivation theory is based on
four drives
career advancement
goal setting
training and development
14
at CUB, raw materials that are used in the transformation process include
computers
wheat
bottle beer
conveyor belts
15
The 5 principles of goal setting are, according to Lock and Latham...
easy, specific, improvement, measurable, quick
clarity, feedback, commitment, task complexity, challenge
smart, measurable, always, relevant, time
clarity, creative, safe, teamwork, feedback
16
growth in the rate of productivity indicates
the business is using resources more efficiently
the business is using resources less efficiently
the business has lost market share
the business is using more input to produce fewer output
17
change affects stakeholders that are internal to the business only
true
false
18
__ is the ability of a business to develop strategies for a competitive edge
competitors
leadership
competitive advantage
delegating
19
high risk strategies are likely to not result in
individuals feeling supported in their opinion
individuals feeling tricked
greater long term resistance to change
individuals submitting, but becoming resentful
20
managers can gain trust and support through persuasion, what management style suits this
laissez-faire
participative
persuasive
autocratic
21
the 3 levels of planning include
send, receive, feedback
strategic, tactical, operational
high, medium, low
internal, external, macro
22
which of the following are the 3 key principles of total quality management
quality control, quality assurance, quality circles
employee focus, customer empowerment, continuous improvement
continuous improvement, customer focus, employee empowerment
improve employees, continuous customer, empowerment focus
23
which of the following is a stakeholder from the external environment
trade unions
management
directors
shareholders
24
Maslow's hierarchy includes how many categories of needs?
4
6
5
3
25
Which of the following is a non-financial motivational strategy?
support and sanction
commissions
share plans
gain sharing
26
what is one responsibility of employers regarding workplace relations
setting the minimum wage
represent employees to create an award agreement together
lean management principles
good faith bargaining
27
which of the following is not a characteristic of a service business
produces an intangible output
inputs are usually more physical
is more likely to have differences in how output is received
is performed
28
a similarity between quality control and quality assurance is
both involve only internal stakeholders focusing on quality
both speed up the production process
both involve an external institute to check the product
both involve checking of product against standards
29
increase in number of customer complaints can indicate
improvements in quality
improvements in staff morale
increase in customer dissatisfaction
increase in productivity
30
four most common low risk strategies to overcome employee resistance are
communication, empowerment, bribes, incentives
communication, threat, empowerment, support
empowerment, incentives, intimidation, support
empowerment, support, communication, incentives
31
the resources used in the process of production are
output
underput
overput
input
32
which is not verbal communication
slouching
phone call
email
postcard
33
which list of strategies can be used to address the KPI of level of staff turnover
training, quality management, technology developments
motivation, training, management styles
motivation, lean production, economics of scale
training, waste management, motivation
34
Exporting is a strategy that:
involves buying goods and services from foreign businesses.
is only available to medium and large businesses.
more accessible to all business due to emergence of internet
is only profitable when the value of the aus dollar is high
35
Lawrence and Nohria's 4 drives are:
achievement, training, motivation, defending
acquire, bond, comprehend, defend
fitting in, career, advancement, comprehending, money
money, learning, frienships, threats
36
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
improve operations
implement change
improve motivation
increase profit
37
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
customers are dissatisfied with the product
staff are unhappy and leaving the organisation
not all resources are being used efficiently, issue of waste
staff have increased efficiency of resources
38
which is a disadvantage of off the job training
costs less
more expensive with fees
professional help
employees are familiar with environment
39
leadership is the process of
depressingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
40
management skills are used to
increase productivity
all of the above
increase profits
increase market share
41
which of the following is not a commonly used technique for carrying out appraisals
off the job training
essay method
comparison method
critical incident method
42
a business that is owned by a minimum of two and maximum of 50 is
social enterprise
public listed company
sole trader
partnership
43
positive of dismissal, for the business is
disrupted work teams
cost & time of recruitment and selection to replace position
loss of productivity whilst waiting for replacement
opportunity for more skilled and productive worker to join
44
which of the following is not part of the workplace relations external environment
employer associations
fair work commission
employees
trade unions
45
Workplace relations is a key responsibility of which functional area of the business
human resource management
finance
marketing
operations
46
which of these is not an element of corporate culture
values and practices
symbols
human resource management
rituals and celebrations
47
when you have an experienced, highly qualified team, you should use a persuasive approach
false
true
48
what management style only TELLS staff what decisions have been made, with no input or reason
persuasive
participative
consultative
autocratic
49
termination is
dismissing an employee as not enough work to pay them
employee decides to no longer be part of the labour force
quitting the job
the ending of employment of an employee
50
rate of staff absenteeism measures
number of staff retiring
number staff that neglect to turn up for work when scheduled
number of sick people in the workplace taking days off
number of staff leaving the business
51
involves series of checks throughout production to ensure output meets predetermined standards
quality control
quality assurance
lean management
total quality management
52
what is the first step by HR Managers to negotiate workplace agreements
lodge agreement
be aware of all relevant awards and legal requirements
exercise care with wording of agreement
consult widely
53
quality control involves use of a system so a business achieves set standards in production
false
true
54
what is materials handling
physical handling of goods
planning materials
monitoring stock
minimising costs
55
which strategy best addresses objectives relating to the KPI of level of wastage
training program for staff in retail sales
expanding into overseas markets
family day celebrations
review ways to recycle materials in the production process
56
net profit figures is best described as
what remains when expenses are deducted from revenue
a business total sales
a business total revenue
the total products a business has sold
57
output of a service business is tangible
true
false
58
a type of business structure that has 'pty ltd' in it's name
private limited company
sole trader
public listed company
trust
59
which of the following is an appropriate strategy to respond to an increase customer complaints
quality management
ignore them
re-deployment of resources
lean management
60
which is not a management skill
delegating
forecasting
planning
communicating
61
management skills requires to manage change are
proactivity, leading, organisational inertia
interpersonal, training and money
communication, delegation, planning
leadership, academia, negativity
62
which of the following is not a learning organisation discipline
communication
mental models
systems thinking
personal mastery
63
what is the main purpose of managing waste
reduce staff absenteeism
indicate staff satisfaction
assist quality
assist operations and improve efficiency
64
one advantage of investment in training is:
employee might leave the business after training investment
time consuming
benefits the business by improving the skills of employees
takes employees away from their usual activities at time
65
which of the following is an example of poor termination practice
providing employee with exit interview
providing employee with email of termination with no reason
providing employee with reasons for termination
providing employee with notice of termination
66
which of the following is not an advantage of robotics in operations
increased speed of production
repetition of tasks to same degree
perform specialised tasks
maintenance costs
67
Good workplace relations requires management to
workplace agreement is lowest cost option for the business
remove employees who complain about their working conditions
provide fair wages & working conditions & recognise employee
allow employees to have whatever they request
68
An advantage of compute aided design is
encourages creativity
requires ongoing training
up front costs
69
The correct categories of Maslow's hierarchy of needs are..
money, friendships, job security, goal setting, commission
food, shelter, cognitive development, OH&S, teamwork
physiological, security, love, esteem, collaboration
physiological, safety, social, esteem, actualisation
70
examples of voluntary termination may include
resignation, dismissal, retirement
retrenchment, dismissal, redundancy
retirement, resignation, redundancy
retirement, retrenchment, dismissal
71
manipulation can be best described as
bullying individuals
providing support to employees
forcefully attacking someone you don't like
devious influence over someone to get them to do what u want
72
real corporate culture can be seen in
objectives
policies
behaviour
slogans
73
___ is responsible for coordinating all activities from acquiring to terminating employees
employees manager
operations manager
human resource manager
sale and marketing manager
74
360 degree feedback is an approach that is used within
all of the above
employee observation
management by objectives
employee self evaluation
75
A successful differentiation strategy requires:
the business to manufacture a quality product.
an effective marketing campaign.
ongoing investment in research, development and innovation.
all of the above.
76
a sole trader business has unlimited liability
true
false
77
the unfreeze sage of Lewin's 3 step model may include
accepting the need for change
providing training
empowering action
evaluating the effectiveness of the implemented change
78
which of the following is a characteristic of a manufacturing business
produces tangibles
process/production occurs simultaneously to consumer buy
is performed
produces services
79
In order for an EBA to be approved by the Fair Work Commission, it must:
All of the above
Include a dispute resolution procedure
Include no unlawful terms.
Pass the Better Off Overall Test (B.O.O.T).
80
What statement best suits laissez-faire management style
manager unites with staff to make decisions together
manager attempts to sell decisions to staff
employees assume total responsibility for making decisions
manager consults with employees before making decisions
81
which of the following is not an example of a tangible good
phone service
bread
car
clothing
82
Utilising lean management principles in the workplace speed up operations and reduce waste
true
false
83
which strategy is particularly great for marketing on product label
total quality management
lean management
quality assurance
quality control
84
percentage of market share is calculated by
dividing a business sales by total industry sales
multiplying expenses by revenue
subtracting a business total sales from industry sales
dividing total profits by total expenses
85
employees should be supported and communicated with at which stage of the 3 step change model
all 3 steps
change
re-freeze
unfreeze
86
personal mastery does not involve
scrutinising what the business does
developing competence and skills
developing the ability to focus energy
looking objectively at one-self
87
Career advancement is a motivational strategy that can apply to which 2 theories?
Lawrence & Nohria and Locke & Latham
Lawrence & Nohria and Lewin
Maslow and Lawrence & Nohria
Maslow and Locke & Latham
88
management by objectives involves
establishing the mission and vision statement
giving feedback to employees after appraisal
setting objectives for employees-align with overall goals
deciding on strategies to achieve business objectives
89
which of the following includes 2 materials management strategies
lean management and quality control
inventory control and automated production lines
just in time and CAM
just in time and forecasting
90
change always results in positive outcomes for stakeholders
true
false
91
which of these is not a type of waste identified by lean management
overproduction
excess motion
excess inventory
conveyer belts
92
The drive to comprehend includes
the need to form relationships with others
the desire to satisfy one's curiosity and learn new skills
to remove threats to one's safety
desire to own material goods, obtain status and power
93
Organisational inertia is
unenthusiastic response from management to a proposed change
unenthusiastic response from employees to a proposed change
enthusiastic response from management to a proposed change
enthusiastic response from employees to a proposed change
94
Kurt Lewin developed the 3 step model and which other theory
four drives theory
hierarchy of needs theory
goal setting theory
force-field analysis theory
95
Business facing financial stress with possibility of job cuts. which style suits best?
persuasive
participative
autocratic
laissez-faire
96
3 types of performance related pay are:
pay increases, commissions and a day off
pay increases, bonuses and career advancement
bonuses, share plans and gain sharing
pay increases, bonuses and commissions
97
the process that a business go through to become a register company and separate legal entity
globalisation
transformation
incorporation
arbitration
98
the 5 steps of the planning process in order are:
define, prepare, operate, implement and develop
define, analyse, develop, implement, monitor
create, analyse, evaluate, monitor and define
eat, sleep, rave, repeat
99
software that controls manufacturing processes is
computer aided design
computer integrated manufacturing
robotics
computer aided manufacturing
100
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased costs associated with incentives
increased productivity
increased staff turnover
increased staff retention

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