What kinds of architecture does TOGAF deal with?

Technology, data, application and business

Transforming inputs into the required output (services).

Which one of the following is true about the definition of Acceptable Use Policies?

policy must be signed by the staff before granted network ID

Which of these is a DIRECT benefit of having a Help Desk?

Customer Service Level Requirements are established

Which statement below is the best to define BYOD?

A program to bring own personal devices to organization

Below is correct about role of ITOM, EXCEPT:

Oversee the time constraint of a project

Which of the following statement FALSE about COBIT?

set of supporting tools to develop enterprise architecture

Transforms resources in operation into value added services.

The principal reason for an organization to invest in a Help Desk?

To deliver high quality IT support to achieve business goal

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ITOM QUIZ Revision

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Questions 20

Answers

1
What kinds of architecture does TOGAF deal with?
Functional, data, technology and business
Business, information, technology and application
Technology, data, application and business
Application, data, infrastructure and business
2
Which process is responsible for the correct configuring and transmission of the programs?
Change Management
Network Management
Release Management
Configuration Management
3
What is operation?
Concerned with processes
Managing IT services within organization.
Concerned with operation task in the factory.
Transforming inputs into the required output (services).
4
2 components configuration storage: Placement in storage from production, release from storage
true
false
5
ITOM covers three (3) sections below, EXCEPT:
Device Management
Computer Operations/Help Desk
Network Infrastructure
Cost Management
6
2 audits covered in CM; Physical Configuration Audits, & Functional Configuration Audits
true
false
7
Which one of the following is true about the definition of Acceptable Use Policies?
incident records that solved by management
A knowledge base to record incidents
acceptance use of computer servers that stores personal info
policy must be signed by the staff before granted network ID
8
Which of these is a DIRECT benefit of having a Help Desk?
Customer Service Level Requirements are established
Changes taking place are properly coordinated
Tech. support staff interrupted with users call
All the information in the CMDB is kept up to date
9
Storage Management is a Key Tool in the System Lifecycle
true
false
10
Which statement below is the best to define BYOD?
A guideline to preserve and protect your device
A procedure that contains specific instruction
A program to bring own personal devices to organization
A policy to bring your own device
11
Below is correct about role of ITOM, EXCEPT:
Control and maintenance of the IT infrastructure.
Manage IT provision, capacity, performance & availability
Performing continuous activities
Oversee the time constraint of a project
12
Who involved in IT governance?
Managers
Executives
All of the above
Stakeholders
13
Which of the following statement FALSE about COBIT?
written at management level & driven by business requirement
design to support an executive, mgt, bus. & IT management
set of supporting tools to develop enterprise architecture
None of the above.
14
What is Management?
Concerned with project management.
Process of providing IT services
Control project according to cost and time
Transforms resources in operation into value added services.
15
Below are TRUE about technical consideration for Password and Access Policy, EXCEPT:
At least one decimal point
Mixed characters
Length of password
Histories
16
ITIL processes that is responsible for ensuring the org. is aware of new & changing technology
Change Management
Capacity Management
Financial Management for IT Services
Configuration Management
17
Quality Assurance defined as the process established to maintain the integrity of work products
false
true
18
Which of these is NOT a recognized Help Desk structure?
Local Service Desk
Virtual Service Desk
Remedial Service Desk
Central Service Desk
19
The principal reason for an organization to invest in a Help Desk?
None of the above
To receive and record all calls from user for proper actions
To deliver high quality IT support to achieve business goal
To provide initial assessment of all Incidents
20
Below are TRUE about ITOM empowering organization, EXCEPT:
Respond to problems fast
Ensure the performance digital services in an organization
Managing project staff turnover.
Align cost and risk decision

ITOM QUIZ Revision Flashcards | StudBud