How can you ensure continued patronage from your clients?

by perfecting professional communication

How can you make your clients confident in your ability to help them?

by following your own advice and practicing good skin care

What is an appropriate action in the event of unethical behavior on the part of the manager, such as sexual harassment

challenge the manager authority

What is a buyer's responsibility?

purchasing products to be sold and used in stores

What is restoration work?

the esthetics specialization associated with mortuary science

How should you measure your sense of achievement?

by comparing your achievements to your definition of success

What is a goal of the "assess" consultation step?

determine your client's objectives

What should you check your salon's policy before picking a fragrance you intend to wear in the workplace?

how many salons have no-fragrance policy

What is constructive criticism

guidance offered by supervisors to improve your job performance

How will you spend a lot of time as an esthetician

standing on your feet and sitting on a stool

What should you do if you have long hair and work as an esthetician?

wear it swpt up and off the shoulders

What should client consultations be performed with as much privacy as possible

to avoid breaches of confidentiality

What is the purpose of the makeup you wear at work?

displayinghealthy, beautiful skin

What does a manufacturer's Representative do?

train others on product knowledge and how to sell products

When choosing makeup for work, what should be your first priority?

accentuating your best features

What did the ancient Egyptians do before other cultures?

cultivate beauty in an extravagent fashion

What is true about obtaining appropriate state licensure or certification

it is the first step to establishing credibility as an esthetician

What is true of a pleasing attitude

it will gain you associates, clients, and friends

What should you know before deciding to become a cosmetics buyer?

you will travel a great deal if you become a buyer

What should you remember when someone seems insensitive

at this particular time the person is feeling insecure

When should a client be asked to reschedule his or her appointment?

when he or she arrives more than 15 minutes late

studbud

Milady State Board Part 1

147 termsStudBud Administration46 plays

Questions from the Milady Fundamentals Esthetics exam review chapter 1-4

Flashcards147 cardsFPractice quizPHost liveL

Questions 147

Answers

1
You should argue with a client when they disagree with you
True
False
2
How can you ensure continued patronage from your clients?
by perfecting professional manipulation
by saying you'rethe only person who can make them look good
by perfecting professional communication
by giving clients free samples every time they visit the salon
3
What do you exercise when you ensure that client information is kept private
duplicity
courtesy
sensitivity
confidentiality
4
How can you make your clients confident in your ability to help them?
by following your own advice and practicing good skin care
by using fancy industry jargonanddropping cool brand names
by pointing outhow good other estheticians in the salon look
by talking about the way celebrities do their make up
5
When are open-toed shoes appropriate for work?
never
on humid days
anytime
on hot days
6
What is the term for your outlook on life based on your beliefs
attitude
reliability
emotional stability
equilibrium
7
What helps you decide what you want our of life?
procrastinating
prioritizing
goal setting
time managment
8
What is an appropriate action in the event of unethical behavior on the part of the manager, such as sexual harassment
challenge the manager authority
physical eject the manager fromthe salon
create a petition demanding the managers termination
perform a citizen's arrest
9
What is an element of good standing posture
keeping your back straight
keep your back arched
leaning forward
leaning backward
10
Physical problems is a danger posed by defective body postures?
True
False
11
Who visits spas and salons to ensure compliance with state regulations?
official statespa technician
state cosmetics regulator
official state esthetician
state licensing inspector
12
What is a buyer's responsibility?
making "secret shopper" visits to ensure stores are not overcharging
demonstrating the use of products to salon managers and estheticians
purchasing products from one store to resellthem in another
purchasing products to be sold and used in stores
13
What is restoration work?
surgical procedures used to help rebuild bodies after accidents
another name for cosmetic surgery
rebuilding hairstyles after a long day
the esthetics specialization associated with mortuary science
14
How should you measure your sense of achievement?
by keeping track of how much money your fellow students make
by comparing your achievements to your parents' level of affluence
by asking other people whether they consider you successful
by comparing your achievements to your definition of success
15
Diplomacy is being tactful in your dealings with others
True
False
16
What can you do when you begin with a form understanding of yourself
manipulating others
understand others
impress others
persuade others
17
An example of sensitivity would be NOT choosing your words carefully
False
True
18
What is a goal of the "assess" consultation step?
discus products products the client uses
discuss topics like home care
determine your client's objectives
Fitzpatrick typing
19
What is a dye derived from leaves and shoots of the mignonette tree?
henna
camilla
pomegranate
elderberry
20
Why should you be attentive with all clients to learn what they want
all clients are different
in order to sell them products
in order to earn generous tips
all clients want the same things
21
Good life skills help you achieve your personal best
True
False
22
What makes clients eager for your knowledge?
the way your work station looks
your good professional image
how attractive you are
the certification on your wall
23
What is the act of successfully sharing information between people
espionage
communication
networking
gossiping
24
What affects your interaction with everyone in the salon?
your activities outside of work
your level of education
your technical skills
your professional image
25
What is a desirable characteristic of the socks or hosiery you wear at work?
different color on each leg
contrast with your attire
fashionably frayed
free of runs
26
What term refers to a profession that integrates surgical procedures with esthetic treatments?
medical aesthetician
make up stylists
cosmetology
beauty technician
27
What should you check your salon's policy before picking a fragrance you intend to wear in the workplace?
to make sure none of your lcients is allergic to the fragrance
most salons require that estheticians wear heavy fragrances
how many salons have no-fragrance policy
to make sure your salon manager is not allergic to the fragrance
28
What type of cue are hand gestures that are used to scold or embarrass
negative verbal
positive nonverbal
negative nonverbal
positive verbal
29
How early should a new client arrive before his or her first appointment in order to fill out a client intake form
10 minutes
5 minutes
15 minutes
30 minutes
30
What is constructive criticism
observations you offer about why aclient does not look good
guidance offered by supervisors to improve your job performance
feedback you provide when your manager is not performing well
comments you make about how other estheticians do their job
31
What begins with, and stays grounded in,health?
self-centeredness
sexual attractiveness
personal confidence
real beauty
32
How will you spend a lot of time as an esthetician
leaning against awall and sitting on a stool
sitting on the floor and lying on a treatment table
standing on your feet and sitting on a stool
standing on your feet and lying down
33
What propels you to do something?
criticism
motivation
procastination
course of action
34
What should you do if you have long hair and work as an esthetician?
wear it in a long braid down your back
wear it down to show clients you understand beauty
wear it swpt up and off the shoulders
cut it to a more manageable length
35
What should client consultations be performed with as much privacy as possible
so the manager wont hear if youmake mistakes
because they are embarrassing
to avoid breaches of confidentiality
so other estheticians cannot steal your clients
36
When should you could to 10 and think before you speak?
whenever you speak with your manager
when conflicts arise
whenever you speak with a client
at all times
37
What is the purpose of the makeup you wear at work?
making you look attractive
color coordinating with clothes
displayinghealthy, beautiful skin
advertising "hot" new products
38
What does a manufacturer's Representative do?
sell products to customers
perform esthetics treatment on clients
train others on product knowledge and how to sell products
perform safety inspections
39
When should a client fill out an intake form
after treatment
during treatment
before receiving services
before arriving at the salon
40
When choosing makeup for work, what should be your first priority?
accentuating your best features
showing off your makeup skills
making yourself look seductive
making yourself look glamourous
41
What did the ancient Egyptians do before other cultures?
develop the hair-removal practice of threading
build magnificant public baths
develop cosmetic surgery
cultivate beauty in an extravagent fashion
42
What is true about obtaining appropriate state licensure or certification
it is not necessary for establishing credibility as an esthetitian
only managersare expected to have licenses and certificates
only salon ownersare expected to have licenses and certificates
it is the first step to establishing credibility as an esthetician
43
According to the golden rules of human relations, what does every action bring?
inaction
verbal response
reaction
physical response
44
What is true of a pleasing attitude
it will benefit you in your private life, but not in your work life
it makes clients worry thatyou will only sat what they want to hear
it will send the message you can be pushed around by managers
it will gain you associates, clients, and friends
45
What term refers to the conscious act of planning your life?
game plan
course of action
life design
personal scheme
46
What sort of fragrances are NEVER appropriate for the workplace?
subtle
heavy
fruity
floral
47
What is a good description of the clothing you should wear in the workplace?
formless and loose
broken-in and comfotable
fashionable and sexy
clean and fresh
48
What should you know before deciding to become a cosmetics buyer?
you will spend mostof your time alone if you become a buyer
you will travel a great deal if you become a buyer
you will rarely interact with new peopleif you become a buyer
you must reveive certification before becoming a buyer
49
What should you remember when someone seems insensitive
you probably caused their insensitivity with your actions
at this particular time the person is feeling insecure
you probably caused their insensitivity with your words
people are genetically predetermined to be sensitive or insensitive
50
What is considered a legal document
intake form
service record
consent form
color chart
51
When should a client be asked to reschedule his or her appointment?
when you're not in the mood to interact with that particular client
when you can tell the client is in a rotten mood
when he or she arives more than five minutes late
when he or she arrives more than 15 minutes late
52
What is NOT one of the things that will determine your success?
your technical skills
the way you handle yourself
the way you behave toward others
whether you get medical license
53
What is an attitude adjustment
relaxation youfeel when you leave work at the end of the day
scolding you give to a client who is being annoying
disciplinary action a managermakes to a misbehaving employee
modification when emotions are interfering with work
54
What is NOT an aspect of personal hygiene?
freshing up throughout the day as necessary
using deodorant
brushing and flossing your teeth
wearing strongly scented perfume
55
What do you earn when you approach a new client with a smile on your face?
career advancement
a bonus from your manager
a new personal friendship
trust and loyalty
56
What did the ancient Egyptians use to dye hair and tattoo skin?
henna
crushed stone
animal blood
rosemary
57
When did women use bleach to make their hair blond
Renaissance
Middle ages
age ofthe ancient Greeks
age of the Roman Empire
58
Strong professional relationships are based on trust
False
True
59
What type of esthetics work requires the supervision of a mortician
revivification
recombination
restoration
reconstitution
60
When should you ask for help according to the golden rules of human relations
when you feel lazy
when you feel overwhelmed
when you dislike your client
when you feel onely
61
What is your scope of practice?
the hours your salon is open every day
the products and treatments you can offer
the amount of time you can make available to each client
the geographical region in which you can legally operate
62
When does the "review" step occur in the consultation process
whenever is convenient
somewhere in the middle
process at the beginning
at the end
63
What do you do when you refrain from criticism?
give the impression you are weak
take the low road
take the high road
miss opportunities for advancement
64
Who is responsible for examinations, licensing, and standards?
licensing specialists
esthetician examiners
state board members
state licensing inspectors
65
When should you ask questions in class?
when you dont understand something
when you want to give the impression you are paying attention
whenever the teacher discusses what information will be on the exam
whenever the teacher discusses something you find interesting
66
What is true about staying on time for appointments
you should expect to fall behind atleast once every day
it is the most important aspect of time management for estheticians
it is not very important because clients are almost always late
it is a minor aspect of time management for estheticians
67
When did a more relaxed approach to clothing, hair, and makeup become popular?
end of the nineteenth century
beginning of the twentieth century
middle of the eighteenth century
beginning of the twenty-first century
68
What is time management?
alloting time for tasks can be completed
supervising people to make sure they record their time properly
keeping track of what time it is throughout the day
making a list of things you want to accomplish
69
What is true about mission statements?
they should not be created until the business is already operating
mission statements are not appropriate for every business
They are essential elements of business plan
They are optional elements of business plans
70
Why were the ancient Hebrews able to adopt many skin care and grooming techniques from other cultures?
Their level of educationwas higher than that of other cultures
they were entreneurial
they were nomadic
they cultivated a sense ofwhat we now call "the global community"
71
Where on their faces did women wear colored makeup during the Middle Ages?
cheeks and lips
nose and cheeks
eyes and lips
eyes and nose
72
What did the ancient Hebrews use to moisten and protect the skin
henna
olive and grapeseed oils
mineral water
rosemary and thyme
73
What type of esthetics work requires that you join a union?
mobile esthetician
film and TV makeup artist
booth rental
manufacturer's representative
74
What are boundaries?
draping you place across clients to protect them from spillage
limits you set on sharing personal information
limitsyou set on how much work you are willing to do
physical bordersof your work station
75
What is NOT an element of a good work ethic?
supportiveness
tardiness
trustworthiness
respectfulness
76
What blocks the creative mind from exploring ideas?
feedback
guidance
enthusiam
criticism
77
What is NOT an aspect of your professional conduct?
how you get along with clients
how you dress in the workplace
how you get along with co-workers
how you behave in the workplace
78
What posture should you use when studying
lying down on your back
sitting in a reclining position
lying down on your chest
sitting upright
79
What is true of daily nothing or showering?
it is not an expectation for professional estheticians
for estheticians, several showers per day are recommended
daily bathing or showering is one of the basics of personal hygiene
it is only recommended when the weather is extremely humid
80
What should you do when conflicts arise?
get another opinion before making a judgement
provide examples to support your point of view
assume you are at fault and submit your resignation
ask your manager to resolve all conflicts for you
81
What are you able to do when you believe in yourself
convince clients to buy anything since you're so persuasive
win every argument because you have confidence
change your own values whenever it is convenient to do so
trust your judgement and uphold your own values
82
What was the ancient method of hair removal known as
Vietnam
Korea
Japan
China
83
Who issues requests for compounding pharmacies to mix special preparations?
Physicians
salon managers
nurses
manufacturer's representatives
84
What are three important elements of physical presentation?
shoes, accessories, makeup
muscle tone, tan, cleavage
clothings, hair, jewlery
posture, walk, movements
85
What enables you to make the right choices for yourself?
achieving balance
receiving a degree
becoming successful
becoming popular
86
What is the primary purpose of camouflage makeup?
to disguise imperfections such as scars
to make a person stand out in public
to shield the skin from harmful effects of the sun
to create the illusion that someone has darker skin than they do
87
How much time of the relaxation response can one exercise session generate?
eight hours
two hours
10 minutes
30 minutes
88
What was true of some elaborate hairstyles during the Age of Extravagance?
they contained fountains with running water
they contained gardens and menageries
they freatured movement created by the use of hydraulics
they contained elaborate electrical light effects
89
Not communicating helps you understand the needs and desires of the people around you
True
False
90
What can you do to avoid scratching clients' skin?
avoid letting your fingertips touch the client's skin
keep your fingernails from getting too long
wear gloves soyour fingernails don't touch the client's skin
soak your fingernails in solvents that make fingernails soft
91
What does a mission statement establish
the values an institution or individual lives by
how much money a busniess will make in its first year
how many employees a business will have after five year
which charities a business plans to support
92
Why is the "repeat" step the most critical of the consultation process
your manager will be present for this step of the consultation
everything you sat inthis step is considered a legal obligation
it ultimately determines the service you will perform
clients dont pay attention until the end of the consultation
93
When should you begin organizing for the next day?
during your last appointment
at the end of the work day
while you are having lunch
whenever you take a break
94
What will happen if you demonstrate good manners?
you will engender goodwill and respect
you will never have problems with your clients or managers
you will get along with every single person you meet
you will always earn larger tips than other esthrticians in your salon
95
Procrastination is the term that refers to putting off until tomorrow
False
True
96
What is true of a healthy lifestyle?
it is a luxury for with money to buy gym memberships
it is a tremendous asset in reaching your goals
it has no bearing upon your professional career
it is impossible to live a healthy lifestyle
97
What do you exercise by not "picking a side" in conflict
hypocrisy
sensitivity
neutrality
confidentiality
98
The Greeks did not use the way a person looked naked as the basis for determining beauty
False
True
99
You must obtain certification before you become an esthetics educator
False
True
100
What is the ancient Greek word meaning "skilled in the use of cosmetic"?
kozmetikos
kazamattika
cosomotico
cosmetticoso
101
True listening is the best relationship builder
False
True
102
What is our emotional state when we feel secure
sad nervous and unsure
happy calm and confident
arrogant cocky and obnoxious
bored calm and tired
103
What should happen before beginning any part of the service
product recommendation
client consultation
aromatherapy
fitzpatrick typing
104
What type of cue is a smile
negative verbal
positive verbal
positive nonverbal
negative nonverbal
105
What should you avoid doing when confronted with bad behavior
responding calmly
counting to 10 before speaking
considering the other person's mood
overreacting
106
When you prioritize in what order should you list tasks that need to be done?
easiest to hardest
most to least important
hardest to easiest
least to most important
107
What is teamwork
identiftying tasks that your supervisor can perform for you
working collaboratively to maintain productivity and reduce stress
helping othersdodtheir jobs even if you have a client at your station
asking other estheticians to help you perform client services
108
What does everyone in the salon deserve from you?
personal favors
respect
affection
assistance with their jobs
109
What is an important aspect of maintaining good standing posture?
pulling your abdomen in so that it is flat
tilting your head toward your dominant side
keeping your knees locked
keepingyour neck scrunched up toward your shoulders
110
What is products development?
amount of time a product needsto cure before it can be used
practice of building a customer base e for a new product
field of creating new products an technologies
practice pf getting clients accustomed to certain products
111
What can eating a nutritious diet help you achieve?
balance
popularity
success
perfect skin
112
What term refers to the art of manipulating materials on atomic or molecular scale?
nucleotechnology
microtechnology
minitechnology
nanotechnology
113
What term refers to a well thought-out process for achieving something?
time managment
procrastination
self-management
prioritizing
114
What do you exhibit when you keep the soles of your feet entirely on the floor while seated?
social discomfort
unprofessional appearance
distended tendon syndrome
proper sitting posture
115
Why should you offer a compliment if you see that a co-worker has done something well
so your manager will see you priasing a co-worker
that's the only way to get a compliment in return
everyone benefits from a well-deserved compliment
managers are too busy to keep up employee morale
116
What is a good strategy if you find studying overwhelming?
Learn everythingyou can during class and avoid studying
cram at the end so youget studying over with quickly
find out what is on the examand learn only that information
break studying down into managable tasks
117
What is an example of a positive nonverbal cues?
checking outyournails while someone is talkng
yawning during conversation
looking at your shoes while someone is talking
good eye contact
118
What type of magnificent public building were the ancient Romans famous for constructing?
swimming pools
smokehouses
baths
massage parlors
119
What is a goal of the preference consultation step
discuss home care
discuss products the client uses
recommend new products
determine skin type
120
How can you convey an image of confidence?
by practicing good posture
by offering opinions on everything
by sitting quietly and alone
by speaking very loudly
121
What was a bare (shaved or tweezed) eyebrow thought to signify during the Renaissance
greater wealth
greater social standing
greater fertility
greater itelligence
122
What is a good description of a client who should be scheduled at the end of the day?
someone who us habitually talkative
someone who is never sureof the services they want
someone who his habitually late
someone who is often rude to the salon staff
123
When does the "repeat" step occur in the consultation process
somewhere inthemiddle
at the end
wheneveris convenient
at thebeginning
124
When did women pinch their cheeks and bite their lips to add color?
Age of Extravagance
Renaissance
Elizabethan Era
Victorian Age
125
WHat must you master in order to thrive in the field of aesthetics?
psychology
the art of communication
the art of manipulation
psychiatry
126
Esthetic writers should pursue careers that require journalistic abilities
True
False
127
Cosmetic surgery became a common practice in the twentieth century
True
False
128
Why is customer service important in esthetics?
treating customers well is theonly wat to get promoted
treating customers well is theonly way to make them tip generously
it is central to success
it is not imporant in esthetics
129
Body language is nonverbal communication such as crossing your arms and frowning
False
True
130
What is true about deep breathing
you should only do this after work because youneed time to relax
it is an effective toolfor stress management
it is relaxing but it inhibits your concentration
it should be avoided in the workplace because of chemicals
131
What should your image impress on the minds of your clients?
earn their trust
create a sense of mystery
show that you are willing to do whatever is asked of you
intimidate them
132
What term refers to the impression you project, informed by your appearance,attitude, and abilities?
personal image
personal conduct
professional image
professional conduct
133
WHen should you make amends?
when you are wrong
you never need to make amends
when you can tell a co-worker dislikes something you did
whenyou can tell the manager dislikes something you did
134
What is the term for posture that is healthy for the spine?
endemically correct
ergonomically correct
osteospinally correct
cardiovertabraically correct
135
What can estheticians do if they obtain a medical license?
dispense drugs in the salon
prescribe medications
perform surgery in the salon
formulate and sell medications
136
What is proven by the fact that human beings desire to interact with other people when they feel secure
human beings are social animals
people choose wehn to feel secure or insecure
insecure people don't have friends
everyone is basically lonely
137
What is a career that requires an outgoing personality for success?
esthetics writer
restoration makeup worker
manufacturer's representative
state licensing inspector
138
Why should you learn from mistakes?
so you know how to get away with things in the workplace
to help you grow in your professional life
so you know the limitations of your abilities
to help you avoid interactions with your manager
139
What should you save for after business hours?
clean,comfortable clothes thatare fashionablebut not overtly sexy
simple jewlery, like stud earrings, that do not make a lot of noise
subtle makeup that accentuates your best features
trendy looks such as heavily made-up eyes and black nail polish
140
What is the primary ingredient for success in any career
ability to manipulate other people into doing what you want
ability to express your ideas in a professional manner
ability to express your ideas in a forceful manner
ability to manipulate people into believing what you believe
141
What is true about exposed undergarments?
they are occasionally appropriate in the workplace
they make a strong fashion statement in the workplace
they add a sense of sexiness to the workplace
they are never appropriate in the workplace
142
What does the term ethics refer to?
services you can perform based on your certification
moral principles by which we live and work
regulations that state which products can be used
laws that keep us from stealing from employers
143
What ancient culture commonly offered physical treatment in public baths?
Hebrew
Roman
Japanese
Greeks
144
What do mobile estheticians do?
work at two or more independently-owned salons
rotate between several different salons within a chain
move from stationvto station within the salon
own portable equipment and make house or office calls
145
What is reflective listening
repeating in your own words what you think the client has
repeating sales pitches taught to you by manufacturer's
watching the client's face in the mirror while she is peaking
closing your eyes while someone speaks so you listen more closely
146
What is a goal of the maintenance consultation step
fitzpatrick typing
O'Malley typing
discuss products the client uses
discuss home care
147
What is your professional responsibility with regard to personal problems?
avoid people when youre in a bad mood
seek guidance from your manager
seek guidance from your clients
keep these problems to yourself

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