State Board: Pathway to Success

______ is when a stylist rents space in an existing establishment and has the ability to independently generate revenue

Individuals hired and compensated by a company to provide services

Running late, deadlines, or personal issues can be demanding situations that can cause

Recommending that your guest adds some highlights and/or lowlights to their existing hair color is known as

A _____ is required when seeking financial assistance to open your salon

Marketing to your desired demographic

A skill that will affect your retention, referrals and rebooking is your ability to control experiences throughout the

Keeping and using a cancellation list, and the perception it creates for your guest, is an example of

What is a strategy to use so that your guest returns within a specified time for their next service

Ownership by a group of people - requires the highest level of legal consideration & is organized & designed by a lawyer

Scheduling your guests next appointment while they are still at your station

Supplies used in daily salon operations

Document the employer provides that gives information about a job, including the qualifications or skills needed

Budgeting, employee management, inventory and purchasing are necessary skills in

All people in the cosmetology field wear bright, vibrant haircolor. This is an example of a/an

Percentage of total dollars you receive from services and retail products sold is

The movement and position of your body is a communication skill

An organized system to track all business transactions and expenses

What is an arrangement in which two or more parties agree to share all costs, profits, & responsibilities of a business

Pictures of your best work, awards or certificates displayed professionally in an album or electronic folder

Being respectful of others, ethical and honorable are traits of

A policy purchased to protect from risk of loss

Your personal assessment of self-worth is your

Finding solutions to your guests concerns & developing a mental picture of your guests expectation is determined during

The money a typical guest spends on services and products during their salon visit determines

A document that provides details of your work history, education and qualifications for a position

The steps you take to ensure your guest always leaves with a positive impression

An agreement that if you decide to leave the salon, you will not work in another salon within a particular mile radius

The moral standards that guide a person's conduct

Certain regulatory agencies and taxing laws require that you maintain correct

What communication uses body gestures and eye movement to send and receive information

Marketing can include which type of communication

An image or trademark that represents you or your business

A _______ should include Guest's name & contact information, with the original requested time & date of appointment

Showering brushing your teeth and shampooing your hair are all examples of personal

To set, monitor and achieve a personal or organized desired end-point within a specific time frame

Connecting with potential guests in a social setting is

Paraphrasing uses your

An individual who has total responsibility for all profits and losses of a business

Describing your recommendations in a clear, detailed way so that your guest understands your vision is a form of

the benefit of guest retention can include growth of paycheck, job security and..

Shampoo and conditioner your guest purchase to maintain their style at-home

Identify the open-ended question:

______ is using verbal and non-verbal cues to show you are interested in the conversation

Gaining new guests through word-of-mouth recommendation