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Test Your Knowledge Flashcards | StudBud
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Test Your Knowledge
Test Your Knowledge
30 terms
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StudBud Administration
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37 plays
Imported from external platform
Flashcards
30 cards
F
Practice quiz
P
Host live
L
Questions
30
Answers
1
Live streaming always works and should never be tested prior to classes starting
False
True
2
Email subject lines should always contain the case number.
False
True
3
If a student asks which CLEP, DSST, or SOPHIA they should take, you should:
Refer them to an advisor to confirm transferability
Tell the student that you cannot decide for them
Forward their request to the NTC email
Send them to Michael Lackie
4
To avoid drops due to TA errors, staff should sit down and request TA with the student when they register in-office.
True
False
5
Every BUG Outreach task for Spring 2 must contain what in the subject line to be counted?
BUG 2232
Outreach
Spring 2
6
How many face to face contact hours is a 3-credit hour hybrid class?
16
24
32
48
7
All tavel must be pre-approved by who first?
LOGS
AD
RD
CRM
8
What is the maximum number of course repeats allowed before a student must meet with an advisor?
4
2
3
5
9
What is the minimum GPA requirement to remain in good standing for undergraduate students?
1.5
2.5
3.0
2.0
10
What is the minimum GPA requirement to remain in good standing for graduate students?
1.5
2.5
3.0
2.0
11
How many days prior to the event should a Spend Authorization be submitted?
The day after
Up to 90 days after
7 days prior
Same day
12
Where in Peoplesoft can you find if a student was enrolled in class by a staff member or themselves?
It’s not available in PS
Check Salesforce under the “self-enrollment tab
Enrollment Request Search in PS
Check under MCD in PS
13
Cases must be answered or closed within how many business days?
Never
2
1
3
14
True or False: You can qualify for institutional scholarships even if you don’t qualify for FAFSA loans or Pell grants?
True
False
15
True or False: Every student should be encouraged and helped when applying for FAFSA?
False
True
16
If a student says they will be TDY, taking a break, or unavailable how do you indicate this in Salesforce?
Note it in your task/case only
Add an escalation note
Update their communication preferences
Don’t! We want them to keep getting our calls and emails
17
Where can you find Zoom Class links for all regions?
Your ESO
Google Earth
ECOP
Engage
18
What is the maximum number of times we attempt outreach to a student?
1 – Initial
3 – Initial, follow-up, & final follow-up
2 – Initial & follow-up
As many times as it takes for them to enroll!
19
Which of the following editorial conventions is correct?
“Did you apply for veteran’s benefits?”
“We offer many bachelors and masters degree programs!”
“Would you like to pursue an associate degree?”
“Sign up for intercession classes!”
20
If an email comes to our Salesforce queue inquiring about NTC, what should you do?
Forward it to our NTC SME, Tim A.
Create a lead before replying
Delete it without responding; they must email the NTC box
Attach the email to the NTC lead account
21
Which step is
not
part of the TA checks process for on-site classes?
Campus must be EUROP
Duty Station must be within the BUG region
Calling students every day until their TA is submitted
MCD must be updated on or before the first night of class
22
Before booking an advising appointment for a student, you will need to ensure they have:
A phone number, including country code
A question that is for advising and not another dept.
All of the above
Unofficial/official transcripts from other institutions on file
23
What do you do if you are having issues with a Spend Authorization or Expense Report?
Ask a friend or family member
Ask the AD/RD
Assume you did everything right and do not ask anyone
Ask the LOGS
24
Live streaming should be set up one hour prior to class start
True
False
25
If a student would like to use Financial Aid for Summer 2023 which application must they complete?
2023/2024
Ask Justina
It’s already covered from the 2022/2023 application
Any available FAFSA application currently on the website
26
What should be submitted with your Spend Authorization to ensure a quick turnaround?
All of the above
Class roster
Copy of event flyer
Showing work how cost was estimated
27
If a student fails ENGL 103, which class do you recommend they re-take to replace the grade?
ENGL 103
Any ENGL class
A different arts/humanities class
You cannot replace a failing grade in the GPA with a re-take
28
Students who are on Academic Warning, Probation, or Dismissal are to meet with their advisors as soon as possible.
True
False
29
How many days after an event can an Expense Report be submitted?
120 days
60 days
14 days
No limit
30
After a Fast Plan is completed and sent back to the BUG queue, what should you do next?
Look at the Fast Plan and close the case
Leave it in the queue
Call the student within a few days to discuss course recommendations
Thank the advisor and send it back to Q-ED-Advising
