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HTMP Year 2 Certification Review Part 2 Flashcards | StudBud
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HTMP Year 2 Certification Review Part 2
HTMP Year 2 Certification Review Part 2
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Flashcards
27 cards
F
Practice quiz
P
Host live
L
Questions
27
Answers
1
Estimating # of drinks guest will consume each hour & multiplying by drink charge. Host pays.
Wine Service
Host Bar (charge by the bottle)
Host Bar (charge by the hour)
Cash Bar
2
OSHA standards are designed to primarily protect_________.
Supervisors
Owners
Guests
Employees
3
Which one of the following is NOT a responsibility of a sales manager?
Scheduling salespeople
Setting up rooms for events
Training new sales staff
Assigning accounts
4
The 3 parts of a marketing audit is ________________.
positioning, competition, marketplace
price, product, place
property,competition,marketplace analysis
assets, liabilities, equity
5
An example of a technology trend is _______________.
opening a Starbucks in Hilton hotel
tablets at table to order food
translating website to another language
promoting ecotourism
6
If a new employee will handle money for the company, the security department might ____.
conduct an honesty exam
do a background check through investigator
check driving record
run a credit check
7
Document that shows occupancies/vacancies of function/banquet rooms, used when planning events
Function Book
Contract
Guarantee
Function Sheet
8
Way to track which users go to a website and what they do once they are there.
Search Engines
Web Analytics
QR codes
Revenue Management
9
Charge host on an agreed upon price based on the number of bottles that are open.
Host Bar (charge by the hour)
Wine Service
Host Bar (charge by the bottle)
Cash Bar
10
Which of the following is NOT an appropriate response to media following an emergent situation?
We cannot allow media on property
We will be conducting an internal investigation of incident
We will share more information as it becomes available
We pledge full cooperation with local authorities
11
Employees should ask a guest to sign their name requesting to open a safety deposit box _____.
every time
when they check in
only the first time
Never
12
Which strategy can help the sales department reach out to an international audience?
advertising in a local newspaper
translating website into another language
leave sales brochures at airport terminals
contacting government agencies
13
A manager with many years of experience, will usually use a (n) _____________ interview style.
unstructured
open-ended
semi-structured
structured
14
Example: It is more expensive to live in California than in Texas.
Labor Market
Cost Of Living
Relationship Marketing
Revenue Management
15
Used to predict consumer demand & optimize product availability and price to maximize revenue
Revenue Managment
Document Management
Balance Sheet
Income Statement
16
What is Ms. T's first name?
Copperhead
Nichole
Natalie
Nicole
17
Which one is NOT a benefit of a corporate social responsibility program?
creates greater customer loyalty
Increased ability to attract employees
enhances company's image
Increase profits by 40%
18
Barcodes that can be scanned and converted into a URL.
Search Engines
QR codes
Web Analytics
Revenue Management
19
An example of partnership marketing is ___________________.
company opening new restaurant for a new market segment
knowing that guests are taking longer vacations
using energy efficient toilets in hotel rooms
opening a Starbucks in Hilton hotel
20
The 4 Ps in the marketing mix are consumer-driven.
True
False
21
How many keys are needed to access a safety deposit box?
2
1
3
10
22
Counting # of guests served at event to determine if payment is due is ex. of a food control.
True
False
23
Balance Sheet Formula: Liabilities= Assets + Equity
False
True
24
The goal of risk management is to reduce risk to the lowest possible levels.
True
False
25
Provides information regarding the results of operations for a stated period.
Balance Sheet
Assets
Financial Reporting Center
Income Statement
26
A function sheet is also known as a BEO.
True
False
27
Reports financial position of an operation on a specific date (assets, liabilities, equity)
Income Statement
Financial Reporting Center
Balance Sheet
Cost of Living