Effective Communication Skills

Question 1

There are no risk (misinterpretation of the gesture) when utilizing therapeutic touch with mental illness clients

Accepted Answer

False

Question 2

Which actions enhance verbal communication? Select all that apply.

Accepted Answer

Avoid open ended quesitons, Use sentences that have a clear meaning and are not ambiguious, Speaking clearly, Use communication techniques such as silence, validation and reflections

Question 3

Which communication technique would ask the following, "did I understand your correctly?"

Accepted Answer

Clarification

Question 4

When a nurse changes the subject as a client is sharing information, can lead to the client feeling discoraged to share

Accepted Answer

True

Question 5

What is involved in active listening? Select all that apply

Accepted Answer

Trying to understand the client's thoughts on the situation, Observing nonverbal behaviors, Listening for inconsistencies that may need clarifying, Giving critical attention to verbal comments

Question 6

The use of silence in therapeutic communication should not be used in therapeutic communication

Accepted Answer

False

Question 7

Nursing communication needs to be described as how?

Accepted Answer

Centered on the client's needs and problems, Purposeful, Able to build trust

Question 8

"You are getting out of here before you know it", represens what type of ineffective communication style?

Accepted Answer

False reassurance

Question 9

Validation is a communication technique used by nursing to verify the nurse's perception of the statement.

Accepted Answer

True

Question 10

Communication is only ______ when the client is actively involved in the process.

Accepted Answer

Effective

Question 11

Who is the center of the therapeutic communication?

Accepted Answer

The client

Question 12

Non verbal communication can improve communications with a client. Choose 4 of those techniques that can be used.

Accepted Answer

Gestures with hands, Intermittent eye contact, Facial expression, Personal space

Question 13

What are 3 components of communication?

Accepted Answer

The person sending a message, The message itself, The person receiving the message

Question 14

"The doctor has ordered a new medicaiton for you. Let's go over the information." This is an example of what technique?

Accepted Answer

Giving Information

Question 15

" You are absolutely correct." Shows what type of ineffective communication with a client with mental illness?

Accepted Answer

Agreeing or approving

Question 16

Therapeutic touch on the hand or arm can convey caring and understanding to a client.

Accepted Answer

True

Question 17

Which speech pattern is recognized by a continuous speech, shifting between mildly related topics?

Accepted Answer

Loose association

Question 18

Which ineffective communication style is represented in the following sentence; "That has happened to me before."

Accepted Answer

Focusing on the nurse

Question 19

Which communication technique leads the client back to the topic of the session, may start with "let's get back to..."

Accepted Answer

Focusing

Question 20

What may happen if there is nontherapeutic communication that occurs during the care of the client? Select what applies.

Accepted Answer

Can block therapeutic communication, Sidetracking of communication, so that the goal of helping the client fails, Can convey to client that the relationship is superficial., Can lead to a defensive state, if a condescenging attitude is present

Question 21

What is the goal of therapeutic communication?

Accepted Answer

Learning about the client, Learning about the client's problems

Question 22

What are various methods of nonverbal communication?

Accepted Answer

Therapeutic touch, Body language- inviting stance, not appearing defensive (fists clenched), Space- keeping distance between each other maintain their personal space

Question 23

If a commuication response is intimidating, judgemental, or demeaning, it is considered to be therapeutic.

Accepted Answer

False

Question 24

Which of the following common speech pattern seen in clients with mental illness is the repetition of phases/words heard

Accepted Answer

Echolalia

Question 25

Therapeutic communication involves the echange of information between the nurse and client with the use of what?

Accepted Answer

Verbal and non-verbal communication

Question 26

Which of the following are types of ineffecticve communication techniques. Selet all that apply.

Accepted Answer

Closed-ended questions, Use the word "Why?", Changing the subject, Arguing or disapproving

Question 27

Which speech pattern is noted when the client has an incoherent mixture of words and phrases that have no connection?

Accepted Answer

Word Salad

Question 28

This sentence represents which word pattern seen in some clients with mental illness; The car is green. The day is green

Accepted Answer

Flight of ideas

Question 29

Which techniques shows you are listening and interested in what the client is saying, may include these words, "go on"

Accepted Answer

Using a general lead

Question 30

Which common speech pattern in clients with mental illness is known for creating new words and definitions?

Accepted Answer

Neologism

Question 31

What are various methods of verbal communication?

Accepted Answer

Speaking face to face, over the telephone, Listening to spoken words, Writing a letter to someone, Reading)

Question 32

Name 4 common speech patterns seen in some clients with mental illness. Select all that apply.

Accepted Answer

Blocking, Neologism, Clang association (rhyming)

Effective Communication Skills

Questions 32

Effective Communication Skills

Questions 32