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Microburst Exam Review
Microburst Exam Review
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Review of Microburst Soft Skills First 5 modules
Flashcards
40 cards
F
Practice quiz
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Host live
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Questions
40
Answers
1
Which behavior style would laugh off a serious situation?
quiet submissive
involver
social submissive
aggressive
2
How would a social submissive person deal with conflict?
try to win the conflict
resolve the conflict
laugh it off
say nothing
3
Which would describe an involver?
Someone who encourages others.
One who looks for solutions to problems.
They know when to talk and when to listen.
All of the above describe an involver.
4
What type of communication is a phone call?
written
verbal
non-verbal
face to face
5
If you wanted to break up with your girlfriend, which would be the best way?
telephone
letter
email
face to face
6
What would be the best way to let relatives know that you have changed the party to a new time?
letter
phone call
email
face to face
7
Involvers face change with a positive attitude.
True
False
8
How would an aggressive person deal with conflict?
laugh it off
avoid the conflict
argue that their point of view is right
resolve the conflict
9
Our tone of voice can change the meaning of our words
False
True
10
Do you have a book on animals that I may borrow? What kind of question is this?
open ended
close ended
11
What is synergy?
when co-workers demonstrate respect
the energy a person uses when working alone
when a team of people can get more work done than alone
the best way to deal with a conflict
12
What kind of question should you use with a social submissive person?
close ended
open ended
13
How do we communicate with others?
tone of voice
words
body language
all of the above are correct
14
When you yell at someone you cross the line of respect.
False
True
15
The quiet submissive person strives to be positive and open at all times.
True
False
16
Which would describe an aggressive behavior style?
Someone who will not express their feelings.
Someone that always gets off topic.
Someone who helps their co-workers if they get behind.
They think they are always right and they do not listen.
17
It's hard for people to know how a quiet submissive person feels.
True
False
18
What usually happens when we cross the line of respect?
We lose friendships.
We get promoted at work.
We gain friends.
We make good grades.
19
Which type of communication has 100% chance of being understood?
talking on cell
texting
snapchat
face to face
20
Workers need hard and soft skills. Which of the following is a soft skill?
cooking a pizza
being on time every day
directing traffic
counting money
21
Which is a open ended question?
Did you have perfect attendance this year?
Are you going to the movies on Saturday?
Wil you pick me up at 7pm?
How do you saddle a horse?
22
Which behavior style does not use eye contact when communicating with others?
social submissive
aggressive
involver
quiet submissive
23
Being on time for work is an example of a hard skill.
False
True
24
Which statement is true?
Co-workers never have conflicts.
Social media can lead to conflicts.
Conflict only affects the people directly involved.
The best approach to conflict is to walk away.
25
Which of the following is a soft skill?
changing the oil in a car
offering to help a co-worker finish their work
running a cash register
selling insurance
26
A conflict only affects the people who are directly involved in the conflict
True
False
27
Which behavior style do employers want as employees?
quiet submissive
aggressive
involver
social submissive
28
Which behavior style would get off topic during a meeting?
aggressive
quiet submissive
social submissive
involver
29
Everyone has conflict.
False
True
30
Which behavior style would be described as respectful?
aggressive
quiet submissive
involver
social submissive
31
All employers want workers that have an aggressive behavior style.
False
True
32
Who would say "How many times do I have to tell you to shut up?!"?
social submissive
quiet submissive
involver
aggressive
33
Aggressive behavior can damage a relationship.
True
False
34
Which behavior style has a very soft and low tone of voice?
quiet submissive
social submissive
aggressive
involver
35
Which behavior style do people tend to stay away from?
social submissive
quiet submissive
aggressive
involver
36
Having a good attitude at work helps you keep your job.
True
False
37
Which of the following is a soft skill?
getting along with co-workers
making a police report
cutting someone's hair
welding a pipe
38
Which statement would cross the line of respect?
Let's all work together to find a solution.
What is your idea?
I don't want to get involved in this situation.
I will be glad to help you.
39
Which is true of teamwork?
You can get more done alone than working in a team.
Teams with good synergy get more work done.
All of these are true.
Teamwork requires one person with an aggressive personality.
40
What is the best approach to use when a conflict occurs?
deal with it positively
fight with the person
avoid the person
walk away
