What can be done to help keep low-flow toilets from clogging?

employ electric pumps to ensure a clean flush

Which of the following is the most important part of managing linen inventories effectively?

consistent and accurate physical inventory counts

Which of the following activities can reduce the annual cost of energy and water for a hotel by as much as 10 percent?

training employees to operate the hotel efficiently

Which of the following is considered an environmental benefit of implementing green policies in a hospitality property?

conservation of limited resources

Which of the following statements is TRUE?

Hard water reduces a soap's cleaning ability and can cause graying.

Which of the following is a procedure for turndown service?

folding back the bedspread, blanket, and top sheet

To be most effective, job descriptions:

must be tailored to the specific operational needs of individual properties

Which of the following statements about carpet and floor care equipment is TRUE?

High-speed rotary floor machines should never be used on carpets.

Safety information is best communicated through:

orientation, ongoing training, and safety manuals.

Which of the following is the most cost-effective method of purchasing linen replacement stock?

ordering large quantities directly from linen mills

To establish par levels for all types of uniforms, the executive housekeeper needs to know:

how many uniformed personnel work in each department.

The number of non-recycled inventory items a property needs is related to:

the usage rates of different items during daily operations.

To follow proper key control procedures, employees who are issued keys:

should keep the keys on their person at all times.

When trying to leave a smoke-filled room, you should:

stay close to the floor and cover your mouth and nose with a wet towel.

How can wrinkling of linens be prevented?

Remove linens from dryers promptly and fold them immediately.

Factors an executive housekeeper should consider when deciding the size of an annual linen purchase include:

how much linen is "used up" by wear and tear, damage, loss, or theft.

An executive housekeeper's performance in controlling department expenses should be evaluated on the basis of:

maintaining the cost-per-occupied-room ratio for expense categories.

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Housekeeping Review

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Questions 85

Answers

1
Acoustical wall panels with a .85 noise reduction coefficient are capable of absorbing _______ of the sound waves.
less than 1%
85%
15%
less than 50%
2
What is the number one workplace safety problem?
back injuries
exposure to chemicals
falls off of ladders
kitchen and laundry fires
3
What type of toilet can save thousands of gallons of water per guestroom?
polymer toilets
eco-toilets
compressed toilets
high-efficiency toilets
4
Maintenance procedures for laundry equipment should include checking safety valves and cleaning dryer lint screens:
weekly.
monthly.
daily.
quarterly.
5
What can be done to help keep low-flow toilets from clogging?
employ electric pumps to ensure a clean flush
install RFID technology
add less water
install a dual-flush device
6
Which of the following is the most important part of managing linen inventories effectively?
the use of automated/computerized systems
consistent and accurate physical inventory counts
labor cost controls
guest feedback relative to amenity choices in guestrooms
7
Which of the following activities can reduce the annual cost of energy and water for a hotel by as much as 10 percent?
streamlining utility purchases and payments
training employees to operate the hotel efficiently
installing residential-style washers and dryers for smaller loads
providing bilingual checklists or pictorial checklists to employees
8
Which of the following types of floors is porous and absorbent and, therefore, especially susceptible to water damage?
wood floors
vinyl floors
ceramic tile floors
concrete floors
9
Which of the following surfaces would absorb the most moisture?
latex painted walls
vinyl wallpaper
sealed wood
metal
10
What are bathtubs most frequently made from?
enameled cast iron
marble
ceramic tile
wood
11
Washing floors, cleaning guestrooms, and replacing burned-out light bulbs are examples of _____maintenance activitities.
preventive
routine
scheduled
decorative
12
Which of the following components of carpet construction holds the face fibers of a carpet in place?
the primary backing
the carpet pile
the secondary backing
the carpet pad
13
Which of the following is considered an environmental benefit of implementing green policies in a hospitality property?
conservation of limited resources
creating a deeper level of trust in guests, suppliers, and partners
lower disposal costs
conservation of limited resources
14
Which of the following statements is TRUE?
Room attendants should turn on a fan when cleaning the bathroom.
None of the minerals contained in water can stain or damage linens.
Water that is perfectly safe to drink is always suitable for washing linens
Hard water reduces a soap's cleaning ability and can cause graying.
15
Which of the following is a procedure for turndown service?
a complimentary beverage at the property's bar
folding back the bedspread, blanket, and top sheet
ordering room service
vacuuming the guestroom floor
16
Which of the following types of keys typically opens all doors in a hotel?
section master keys
master keys
emergency keys
skeleton keys
17
What is of particular importance for public space cleaners when cleaning the areas of a hotel spa?
changing aromatherapy filters
using disinfectants
proper washing of spa towels
changing the sheets and linens after each treatment
18
In housekeeping budget planning, the first step is always to:
forecast room sales.
control expenses.
motivate employees.
calculate the cost per occupied room.
19
To be most effective, job descriptions:
must be tailored to the specific operational needs of individual properties
are included at the top of the department organizational chart.
must conform to established national housekeeping standards.
who cares
20
Which of the following is the deepest cleaning method available for most carpets?
dry foam cleaning
dry powder cleaning
rotary shampooing
water extraction
21
Which of the following statements about carpet and floor care equipment is TRUE?
High-speed rotary floor machines should never be used on carpets.
Vacuums used for guestroom cleaning can also be used to pick up wet spots.
Wet extractors are used to buff hard-surface floors.
Wet vacuums use a variety of brushes and pads for carpet and floor cleaning
22
The yarns that run the width of a fabric are called _______ yarns.
damask
warp
twill
fill
23
An appropriate frequency for turning guestroom mattresses is ________.
annually
weekly
four times a year
monthly
24
Safety information is best communicated through:
task lists and job breakdowns.
orientation, ongoing training, and safety manuals.
work orders and maintenance requests.
posted rules and regulations.
25
Which of the following is the most cost-effective method of purchasing linen replacement stock?
ordering large quantities directly from linen mills
ordering small quantities from linen brokers
ordering small quantities directly from linen mills
ordering small quantities from linen brokers
26
_________ hotels focus on meeting the most basic needs of guests by providing clean, comfortable, and inexpensive rooms.
World Class
Mid-Market
Luxury
Economy
27
How frequently should ice machines be checked and cleaned?
hourly
weekly
monthly
daily
28
The ____________ provides information on the occupancy or conditions of the property's rooms on a daily basis.
rooms inspection report
room assignment sheet
room status report
room work standard
29
Which of the following cleaning methods can effectively remove urine stains from tile and grout surfaces?
bleach
bio-enzyme cleaners
detergents
solvents
30
Which motivational method provides employees with formal written feedback on their strengths and weaknesses on the job?
incentive program
cross-training
performance appraisal
flexible scheduling
31
What are bathtubs most frequently made from?
Ceramic Tile
enameled cast iron
Wood
Marble
32
In regard to non-recycled inventories the fewest number of purchase units that should be in stock at any time is called:
the lead-time quantity.
the par level.
the minimum quantity.
the maximum quantity.
33
To establish par levels for all types of uniforms, the executive housekeeper needs to know:
storing, issuing, and laundry cycle times for all linens used in the hotel
blah, blah, blah
the labor and all other costs incurred by the hotel for each occupied room
how many uniformed personnel work in each department.
34
The number of non-recycled inventory items a property needs is related to:
the operation of other hotel functions.
the amount of recycled inventory items in stock.
the inventory control method.
the usage rates of different items during daily operations.
35
To follow proper key control procedures, employees who are issued keys:
may use a master key to open a guestroom if a guest requests it.
should keep the keys on their person at all times.
should allow another employee or guest borrow a key if needed.
may leave the keys on top of a housekeeping cart while working.
36
Manufacturers have made paint more durable and stain-resistant by decreasing its:
thickness.
solubility.
porosity.
latex content.
37
When trying to leave a smoke-filled room, you should:
stand in an open doorway and cover your mouth and nose with a wet towel.
stay close to the floor and cover your mouth and nose with a wet towel.
use your hands to fan the smoke away from your face.
stay close to the floor and cover your mouth and nose with a wet towel.
38
How can wrinkling of linens be prevented?
Remove linens from dryers promptly and fold them immediately.
Pre-warm the dryer and put it on its hottest setting.
Have enough storage room for at least one par of linens.
Fold and store linen away from the soiled linen area.
39
"Tell me about the most difficult shift you ever worked at your last job?" is an example of a ______ interview question?
situational
behavioral
non-directive patterned
closed-ended
40
Shampooing carpets and turning mattresses are tasks related to:
guestroom inspection.
deep cleaning.
routine guestroom cleaning.
turndown service.
41
Factors an executive housekeeper should consider when deciding the size of an annual linen purchase include:
How fat are the guests.
rebates offering discount percentages off of the linen price.
salaries and wages of all management in the housekeeping department.
how much linen is "used up" by wear and tear, damage, loss, or theft.
42
Which of the following bathroom areas is generally the last to be cleaned?
walls
floor
toilet
sink
43
Which of the following is an example of an advantage associated with internal recruiting?
It promotes inbreeding.
It reduces training costs.
It brings in "new blood."
It avoids political problems.
44
What will an executive housekeeper need to do when first setting up a guestroom recycling program?
conduct a waste audit
purchase recycling bins for the guestroom
train room attendants in trash sorting methods
contract with a recycling firm to purchase trash
45
What has been one of the most popular and obvious forms of water conservation used by the hospitality industry?
linen reuse programs
water reclamation systems
automatic flushing systems on toilets
aerator installations on all shower heads
46
What type of vacuums collect dirt in a tank and are ideal for cleaning hard-to-reach corners?
beater-bar
upright
canister
microfiltration
47
For August, occupancy levels at the Big Hotel were higher than forecasted in the budget. Housekeeping expenses should be
over budget.
on budget.
unable to be determined based on the information.
under budget.
48
Which of the following items is used by room attendants to store guestroom and bathroom cleaning supplies?
miter bucket
amenities tray
turndown service box
hand caddy
49
An executive housekeeper's performance in controlling department expenses should be evaluated on the basis of:
maintaining the cost-per-occupied-room ratio for expense categories.
exceeding budgeted expense levels.
spending less than budgeted amounts.
increasing the level of service to guests.
50
What can reduce the amount of time that cleaning chemicals and other hazardous products have to be stored at the hotel?
just-in-time purchasing
eco-purchasing
OSHA HazMat standards
lead-time quantities
51
An alternative scheduling tool that allows an employee to work the equivalent of a week in fewer than the five days?
compressed work schedules
job sharing
flexible work hours
part-time employees
52
What is the first step in the pre-recruitment process?
determine where to recruit
define job requirements
select recruitment strategies
evaluate recruiting methods
53
The type of guest loan items maintained by a hotel generally depend on:
the hotel's level of service and the typical needs of its clientele
state and federal laws with which hotels must comply
the size of the hotel and the anticipated volume of guest requests
the occupancy level of the hotel and arrival/departure patterns
54
The operating supplies expense category on the rooms division income statement includes which of the following items?
the cost of both in-house and outside laundry and dry-cleaning services
the cost of replacing or renting sheets, towels, bath mats, and blankets.
the cost of contracting outside companies to clean lobbies and public areas
the cost of guest supplies, cleaning supplies, and printing items
55
Each time a position is vacated, a new employee must be hired and trained. This replacement cycle is known as:
turnover.
pre-recruitment process.
the training cycle.
job analysis.
56
When cleaning bathroom fixtures:
never expose brass or chrome to acidic cleaners.
a mild, all-purpose cleaner should not be used on acrylic tubs.
acrylic tubs will take more time to clean than enameled cast-iron tubs
remember that marble is less vulnerable to damage than acrylics or polymers
57
What type of bed spring construction consists of springs mounted on a woodframe and covered with a pad?
metal coil springs
padded springs
box springs
flat bed springs
58
What ultimately makes an inspection program successful and worthwhile?
ensuring that any identified problems are fixed as soon as possible
taking the time to check and sign the room inspection report
using the latest room inspection technology when conducting inspections
spot-checking guestrooms on a random basis
59
Why is cotton the fabric of choice for linen napkins and bath towels?
It has good thermal qualities.
It has superior absorbency.
It has a tendency to "felt."
It does not wrinkle.
60
What is considered the backbone of high-efficiency lighting?
incandescent lamps
motion sensors
compact fluorescent lights
recessed can lightings
61
The executive housekeeper can best estimate operating supplies expenses:
on the basis of average room rates and payroll costs.
by consulting performance standards and staffing guides.
by consulting an itemized list of all uniforms used at the property.
on the basis of a cost per occupied room calculation.
62
Which of the following bathroom floor cleaning methods is unsanitary for the guests and a hazard for the employee?
conventional mops and mop buckets
using a sponge while on hands and knees
vacuuming
microfiber mops
63
Inventory items that are consumed or used up during the course of routine housekeeping operations are known as:
par numbers.
recycled inventories.
non-recycled inventories.
floor pars.
64
What are housekeeping's responsibilities in regard to guest loan items?
to establish the frequency of requests for specific guest loan items
blah, blah, blah
to determine the kinds of guest loan items that the hotel should purchase
to maintain an inventory of guest loan items and track loaned items
65
Which of the following hotel divisions usually generates more revenue than any other area in the hotel?
Engineering and Maintenance
Rooms
Human Resources
Accounting
66
Which of the following results from a communication problem between housekeeping and the front office?
on-change rooms
room status discrepancies
late check-outs
lock-out situations
67
Which of the following types of carpet construction interlace warp and weft yarns to form the face pile and backing?
tufted
carpet tile
woven
cut pile
68
When deciding whether to use the services of outside contractors, an executive housekeeper should think about:
capital budget considerations.
both capital budget and operating budget considerations.
neither operating budget or capital budget considerations.
operating budget considerations.
69
The hotel division responsible for accumulating operating data and compiling financial statements is the:
human resources division.
food & beverage division.
accounting division.
rooms division.
70
When using a ladder, it is a SAFE practice to:
test the ladder for stability and balance before climbing.
place the ladder against a window or an uneven surface.
walk under the ladder.
stand on the top step of the ladder.
71
A physical inventory of major pieces of machinery and equipment used by housekeeping staff should be taken ________.
weekly
Quarterly
Annually
Monthly
72
Which of the following types of floors is porous and absorbent and, therefore, especially susceptible to water damage?
concrete floors
Wood floors
vinyl floors
ceramic tile floors
73
Which of the following carpet problems results when carpet fibers become twisted, and pilled due to heavy traffic?
wicking
pile distortion
shedding
shading
74
Which of the following focuses training techniques on-the-job application of what is learned in training sessions?
coaching
job expansion
job analysis
cross-training
75
If a room attendant finds a room key in a hallway or public area, he or she should:
return the key to the front desk when his or her shift is done.
notify the front desk immediately.
place the key on top of his or her cart for safekeeping.
find the guestroom the key belongs to.
76
To prevent an item's colors from fading in the wash, what should you do?
Wash the item along with other items.
Increase the temperature of the water when washing.
None of the above.
Test the item for colorfastness before washing.
77
What does a folding machine do?
It holds one end of an item to be folded so an employee can fold the item.
It is used to store laundry that has already been folded.
It automatically folds laundry so employees don't have to handle any linen.
t holds laundry that is ready for an employee to fold.
78
Costs associated with recruiting new employees such as advertising and interviews are examples of _______ costs.
replacement
training
intangible
separation
79
Which of the following would best allow an executive housekeeper to control salaries and wages expense?
accurate revenue forecasting
efficient purchasing
accurate capital budget planning
effective scheduling
80
Which of the following is a condition under which mold thrives?
temperatures between 40°F and 100°F (4°C and 38°C)
in dry climates of less than 50 percent relative humidity
none of the above
both of the above
81
The purpose of equipment history cards is to:
eliminate the need for work orders.
avoid room status discrepancies.
provide documentation of all maintenance work on a given piece of equipment
focus on the most basic needs of guests for a safe and clean guestroom.
82
Why should banquet and meeting rooms be cleaned immediately after a function?
Housekeeping staff are usually available after a function ends.
Both A and B.
It is unappealing to guests or prospective clients to see an untidy room.
Stains in carpeting will not "set in" if cleaned right away.
83
Which of the following front-of-house cleaning tasks would most likely be assigned on a weekly basis?
cleaning glass and window areas
emptying and wiping down wastebaskets
polishing drinking fountains
vacuuming or cleaning drapes or window coverings
84
Which of the following hotel departments is a front-of-the-house area?
Accounting Department
Front Office
maintenance department
human resources department
85
Which of the following is considered a clean air practice?
linen reuse programs
using environmentally preferred High Efficiency Particle Air (HEPA) filters
meeting LEED certification standards
properly disposing of chemicals to ensure they don't enter the sewer system

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