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Duplicate of Duplicate of Duplicate of Pivot Point Ch 103.4-103.6: Salon/Spa Business- Ownership/Operations Flashcards | StudBud
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Duplicate of Duplicate of Duplicate of Pivot Point Ch 103.4-103.6: Salon/Spa Business- Ownership/Operations
Duplicate of Duplicate of Duplicate of Pivot Point Ch 103.4-103.6: Salon/Spa Business- Ownership/Operations
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1
How is a task that can be completed within the month ranked when using the ABC prioritizing technique?
medium priority
Maximum priority
low priority
high priority
2
Renting or leasing a workstation from a building owner would represent which of the following situations?
independent contractor
partnership
corporation
sole proprietorship
3
An operation in which an initial purchase fee plus a monthly service charge is paid to the parent corporation:
corporation
partnership
franchise
entity
4
All the property you own is called a list of:
assets
finances
debt
liabilities
5
Managing calls, informing estheticians when clients arrive and supervising the reception area are duties of:
front desk associate
distributor consultant
manager
owner
6
An efficient working space for each esthetician is:
200-300 square feet
120-150 square feet
50-75 square feet
over 300 square feet
7
What is considered the best form of advertising?
direct mail
social media
word of mouth
print ads
8
Beverages, food, magazines and umbrella stands in the salon/spa are examples of:
comforts
touchables
décor
aromatherapy
9
Which of the following business types is owned by the shareholders and formed under legal guidelines?
partnership
franchise
corporation
sole proprietorship
10
An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:
accountability
prebooking
treatment
consistency
11
Which of the following items must be reported as employee income?
operating expenses paid by the salon/spa
change given to a client following payment
tips received by an employee
money paid to vendors for products
12
An account established to save for replacement of equipment is called:
default
depreciation
cost of doing business
debt service
13
Who must apply for a state sales tax permit before collecting taxes on products or services sold?
advertisers
employee
inventory
salon/spa owner
14
Which of the following terms refers to all money owed?
liabilities
assets
financial status
net worth
15
What percentage of the total salon/spa expenses generally represents compensation for the salon/spa owner and employees?
0.25
0.1
0.45
0.75
16
A compensation structure that is based on a percentage of the dollar income the esthetician generates from services:
hourly plus commission structure
commission structure
salary structure
salary plus commission structure
17
Multi-tasking, such as checking emails and web surfing, is okay while the client is masking or under steam.
True
False
18
The esthetician's name, client’s name, service, date and time of the service & clients phone number should be included:
On the federal income tax form
On the state income tax form
In the appointment book
on the I-9 form
19
Esthetics, as a separate profession in the U.S., did not evolve until the late:
1960s
1950s
1980s
1970s
20
The determination on whether a specific product should be continued as a retail item is based on the number of:
turnovers
product samples
retail recommendations
targets
21
What kind of rent is a set dollar amount paid per month plus a percentage of the total monthly income?
fixed rent
flexible rent
tentative rent
variable rent
22
When staff members take individual initiative to stay on top of things and to pay attention to detail:
problem-solving
cooperation
conflict management
being proactive
23
What form does the employer provide that indicates all taxes paid for the past year for each employee?
W-4 form
income tax form
W-2 form
sales tax form
24
Which form of advertising involves sending postcards or flyers to prospective clients?
involvement in community affairs
social media
word-of-mouth advertising
direct-mail advertising
25
Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambiance component known as:
displays
touchables
treatments
benefits
26
Before a salon/spa owner can hire employees, they need to apply for a:
driver's license
Federal Employer Identification Number
Social Insurance Number
Social Security card
27
Products purchased by the salon/spa owner for use during client services and for retailing are known as:
inventory
overhead
turns
commissions
28
Which of the following statements would offer a solution to procrastination?
getting less sleep
having a cluttered workspace
saying “Yes” to everyone
making a prioritized to-do list
29
If the operating expense is greater than the income, the salon/spa is operating at a(n):
expense
profit
liability
loss
30
A rental agreement is known as a:
liability
lease
W-2
loan
31
What is the form called that verifies an employee's identity and authorization to work in the U.S.?
1-14
I-3
I-9
1-19
32
What is the purpose of a handbook for a salon/spa?
features client addresses
presents employee compensation for the past year
lists area restaurants
outlines owner's expectations of employees
33
All of the costs incurred in running the salon/spa each day is referred to as:
operating expense
profit
operating loss
loss
34
A sole proprietorship is a business owned by:
one person
two or more people
a franchise
a corporation
35
Which of the following concepts creates a harmonious and predictable environment?
personalized approach
ambiance
synergy
music and sounds
36
Net worth is calculated by subtracting liabilities from:
assets
charge accounts
student loans
loan balances
37
Workers' Compensation insurance is needed to protect the:
employee
salon/spa
inventory
customers
38
Tips for treatment-room productivity include all of the following statements EXCEPT:
if unsure how to do a service, getting training
keeping clean linens in treatment room
even if running behind, don't ask for help
understanding products used and sold
39
The tax based on the profits (earnings) of a business is known as:
income tax
sales tax
payroll tax
operating tax
40
It takes cooperation, consistency, and shared accountability to create staff synergy.
False
True
41
Which one of the following items is/are usually the largest expense in operating a salon/spa?
salaries or commissions
supplies
rent
advertisement
42
What ancient culture was believed to be the first to develop extensive beauty products?
Greece
China
India
Egypt
43
What term refers to the atmosphere of one’s surroundings; the feeling of a place; its aura?
ambiance
décor
synergy
aromatherapy
44
Treating your client like an important, valued individual is known as:
cooperation
personalized approach
staff synergy
shared accountability
45
Procedures in the salon/spa that ensure all products are accounted for is known as:
inventory control
scheduling
budgeting
advertising
46
The stock control management checklist often includes all of the following categories EXCEPT:
prediction of client needs
stock rotation
product recommendations
incoming stock
47
Workers' Compensation insurance is not a required for the salon/spa owner.
True
False
48
A tip for an employee answering the telephone is to answer within how many rings?
2 rings
3 rings
4 rings
1 ring
49
Patient privacy measures for working in a medi-spa or clinic include all of the following descriptions EXCEPT:
never ask the reason for the medical visit in public
keep checkout process to 1 person at a time
all communication must be made through a compliant electronic platform
have client files accessible to all employees
50
The type of business ownership in which two or more persons share all costs of the business:
sole proprietorship
partnership
franchise
corporation
51
To be granted future loans, it is important to pay loans on time and avoid:
taxes
default
insurance
compensation
52
An example of a liability on your financial statement would be:
restaurant receipts
last week's income
credit card balances
any earned tips
53
An important aspect to remember when managing the financial operations of a salon/spa is to:
dismiss advice from an accountant
ignore economic conditions
create a budget
avoid organizing a business plan
54
The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:
shared accountability
synergy
ambiance
personalized approach
55
Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:
salon/spa owner
salon/spa employees
local authorities
former building owner
