Which of the following is an example of an environmental sustainability practice?

Reducing waste and managing recycling efforts

Which of the following statements is true of a supply chain?

It focuses primarily on the physical movement of goods and materials

Social sustainability is important because:

Every organization must protect the health & well-being of all stakeholders

Which of the following defines a pathway in a service-delivery system?

Unique route trough a service system

Sourcing multiple suppliers creates what benefit?

Lower the risk of supply distribution

Which of the following is true of service encounters?

Customers judge the value &form perceptions through service encounters

Process design is a key activity of operations managers that involves:

Selecting the right equipment, info & work methods to produce quality goods

Which of the following is true of flow shop processes?

Require little or no setup or changeover time

The service-encounter activity sequence depends on the:

Degree of repeatability of the service encounter activity sequence

The basic purpose of a supply chain is to:

Coordinate flow of materials, services & info among the elements of the S.C

Which of the following is true of service-providing firms?

Scheduling focuses on when to assign employees and equipment

What is the equation for Resource Utilization?

U = Resources used / resources available

n the context of facility layouts, which of the following is true of a product layout?

a smooth flow where all goods/ S move in a continuous path from 1 -2 stage

___ are businesses that provide integrated services- packaging, warehousing, inventory management and in/out bound t

Third-party logistics providers

In responsive supply chain, a focus on flexibility &responsive is best when:

Customers require customization

Which of the following is true of standard goods?

Made in anticipation of customer deamand stocked in inventory

Which statement is true of reengineering?

The goal is to achieve improvements in performance

Which of the following statements is true of a pull system?

Minimize inventory & production costs

Which of the following is true of firms that outsource?

Don't have ownership of the outsourced process or function

Which statement is true of an efficient supply chain ?

Designed for efficiency, low $- minimizing inventory + max. process flow

Which of the following defines a customer benefit package?

clearly defined set of tangible & intangible features that are recognized

1.The value of goods and services can be determined by dividing:

Perceived benefits by cost to the customer

Which of the following is true of services?

Customers participate in many service processes, activities & transactions.

Which of the following is true of a cellular layout?

It reduces materials-handling requirements

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Operations Management

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Questions 107

Answers

1
facility arrangement that consists of a functional grouping of equipment/ activities- do similar work is a _____ layout.
Flexible
Process
Cellular
Product
2
In the context of facility layout, which of the following is true of a fixed-position layout?
It has moderate flexibility
It has high demand volume.
It has high equipment utilization.
It has moderate setup or changeover requirements.
3
Which of the following is an example of an environmental sustainability practice?
Acquiring and managing human resources effectively and efficiently
Reducing waste and managing recycling efforts
Improving productivity through business to business partnership
Ensuring consumer safety in using goods and services
4
Which of the following statements is true of a supply chain?
It focuses primarily on the physical movement of goods and materials
It is broader in scope than a value chain
It is easier to apply to service-providing firms than a value chain
originates from the human resource management function of an organization
5
____refers to the process of acquiring & consolidating elements of a value chain to achieve more control
Pull system
Vertical integration
Push system
Horizontal integration
6
Social sustainability is important because:
Every organization must protect the health & well-being of all stakeholders
reduce the operational $ of compan owing to low cost of sustainable tech
All organizations must-> greenwashing ->pressure from regulatory agencies.
leads to a short-term reduction in the organizing &admin costs of companie
7
Job ? involves determining the specific job tasks + responsibilities, work environment, + methods- the tasks will
Posting
Enlargement
Design
Enrichment
8
1.Which of the following goods or services has the highest service content?
A bicycle
A psychiatric session
A medicine prescription
A toothpaste
9
Which one is NOT a competitive Priority?
Flexibility
Cost
Innovation
Durability
10
Which of the following defines a pathway in a service-delivery system?
Set of work activities that limits the throughput of the entire process
Set of all value-added activities involved in producing + delivering
Unique arrangement of service activties in a service system map
Unique route trough a service system
11
What is NOT a main goal for operations management?
Quality of goods
Efficiency
Cost of operations
Reliability of the firm
12
When business analytics is used to identify the best decisions, it is known as ____ analytics
Predictive
Diagnostic
Prescriptive
Description
13
Sourcing multiple suppliers creates what benefit?
Increase the risk of supply distribution
Lower the risk of supply distribution
Does not affect supply distribution
Triples the risk of supply distribution
14
Which of the following is true of service encounters?
Service encounters minimize the moments of truth between a buyer and seller
Service encounters reduce the need for customer participation
Customers judge the value &form perceptions through service encounters
Customer arrival rates are determined through service encounters
15
What type of system produces only what is needed to customer demand?
Horizontal integration
vertical integration
Pull system
Push system
16
Process design is a key activity of operations managers that involves:
Deciding the best way to assign people to work tasks & job responsibilities
Selecting the right equipment, info & work methods to produce quality goods
Determining when resources- employees &equipment should be assigned to work
Ensuring right amounts of labour, equip, materials& info are available
17
In a _____ team, members communicate by computer, take turns as leaders, and join and leave the team as necessary
Self-managed
Virtual
Natural work
Cross-Functional
18
Which of the following is true of flow shop processes?
They are large-scale customized initiatives with wide variations in tasks
use different sequence of processing steps for different orders
Require little or no setup or changeover time
Produce low volumes of custom goods and services
19
Harlose Tanneries planned to expand its facilities. Its managers chose a city-low environ. impact. Managers are
offshoring
community location decision
local site location decision
Reshoring
20
The service-encounter activity sequence depends on the:
Carbon footprint of the tasks involved in teh creation + delivery of S
Intensity of non-value added activities in the S. Encounter sequence
Number of work activities that limes the throughout of a S. activity
Degree of repeatability of the service encounter activity sequence
21
The basic purpose of a supply chain is to:
Reduce production during peak energy demand times
Forecast annual sales revenue by detecting patterns & relationships in data
Act as an intermediary between agents of products and consumers
Coordinate flow of materials, services & info among the elements of the S.C
22
Which of the following is true of ergonomics?
It increases the possibility of human errors
It results in an increase in the cost of doing a job
It helps reduce fatigue.
It results in the reduction of accuracy
23
Which of the following is true of service-providing firms?
Use physical inventory such as raw materials and finished goods as a bu
Demand forecasts are longer, invariable and can be aggregated over l
Employees Require more technical and production skills than human skills
Scheduling focuses on when to assign employees and equipment
24
What is the equation for Resource Utilization?
U= Resources loaned/ total resources
U= Paid resources/ free resources
U = Resources used / resources available
U= Resources available / resources used
25
n the context of facility layouts, which of the following is true of a product layout?
self-contained groups of equipment needed for producing a set of good
a functional grouping of equipment or activities that do similar work.
a smooth flow where all goods/ S move in a continuous path from 1 -2 stage
consolidates the resources to manufacture a Good in one location.
26
In a process design, a ___ is a specific unit of work required to create an output
portfolio
Task
value chain
matrix
27
___ are large, customer initiatives consisting of smaller tasks and activities that are done on time and within budget
flow shops
Assembly line processes
continuous flow processes
projects
28
Which of following facilities is most likely to have a fixed-position layout?
Legal Office
Airplane Factory
Paper factory
Pizza Kitchen
29
A ______ is the core offering that attracts customers and responds to their basic needs
Secondary good/ service
Peripheral good/ service
Tertiary good/ service
Primary good/ service
30
Speeding up service rates, adding resources, or transferring resources among activities are three ways to improve...
queuing
bottle necks
analysis
throughput
31
___ are businesses that provide integrated services- packaging, warehousing, inventory management and in/out bound t
Distribution centers
Contract manufacturers
Third-party logistics providers
Push-pull enterprises
32
1.Which of the following key processes in a business directly create and deliver goods and services to customers?
Peripheral Processes
Support processes
Core processes
General Management Processes
33
A__ produces goods in advance of customer demand using forecast of sales & moves through the S.C to point of sales
Make-to-order supply chain
Value chain
Push system
Pull system
34
In responsive supply chain, a focus on flexibility &responsive is best when:
Customers require customization
Efficiency & low cost are the main competitive priority
Product lines have longer life cycles & don't change often
Goods/S have highly predictable demand
35
Which one of the followin deisgn decisions involves protecting & honouring patents in other countries
Logistics
Outsourcing
Sourcing
Technology
36
A(n) _____ is a symbol used in process maps to indicate waiting.
diamond
Oval
Rectangle
Triangle
37
Which of the following is true of standard goods?
Designed in small quantities to meet specific customers' specifications
Made in anticipation of customer deamand stocked in inventory
Produced on demand and take long time to be designed, creates and delivered
Configurations of standard parts that can be selected-limited set
38
The __ ivovles evaluating the product portfolio, new market opportunities, changes in laws, production, locations
Global location decision
Community location decision
Push pull system
Center of gravity method
39
Which statement is true of reengineering?
Reengineering increases non value added activities in a process design
Reengineering decreases throughout by adding process bottle necks
The goal is to achieve improvements in performance
adds multiple approval requirements for all transactions
40
Which of the following statements is true of a pull system?
Minimize inventory & production costs
Views a supply chain from "left to right"
An advantage of immediate availability of goods to customers
Works best when there's few distribution centers & products
41
Which of the following is true of firms that outsource?
Don't have ownership of the outsourced process or function
Acquire capabilities toward suppliers
They integrate both backward and forward
Cannot outsource skilled knowledge work and simple service work
42
Which statement is true of an efficient supply chain ?
Designed for efficiency, low $- minimizing inventory + max. process flow
efficiency = demand + services are unpredictable
Supported by info tech- real-time info to managers across S.C
Ability to respond to market changes faster than a responsive S.C
43
The 3 types of customer benefit package are: Primary, Peripheral & Variant
True
False
44
A(n) ___ is a product layout dedicated to combining the components of a good or service that has been created previously
Assembly line
Work cell
Transformation system
Coupling center
45
Which of the following defines a customer benefit package?
a collection of all the resources, used to create customer satisfaction
an organization’s ability to strategically blend current consumer + busine
all the moments of truth between the customer &the service provider
clearly defined set of tangible & intangible features that are recognized
46
What process? when there are high setup times, customized products + many products & highly skilled employees?
Project flows
Flow production
Job shop
Continuous
47
1.The value of goods and services can be determined by dividing:
Cost to the seller by actual benefits
Actual benefits by perceived benefits
Perceived benefits by cost to the customer
Cost to the customer by cost to the seller
48
Clothing factory receives 20 shirts/hour and has three inspectors, each of whom can inspect 10 shirts per hour. Utiliz?
10
75
30
67
49
Which of the following is true of services?
Service-providing employees requires stronger tech skills &behav skills
Customers participate in many service processes, activities & transactions.
Services can be stored as physical inventory
Customer arrivals rates &demand patterns & forecast deliveries
50
Which of the following is true of a cellular layout?
It lacks a standardized workflow.
It has a slow response to quality problems.
It requires extra floor space for set up.
It reduces materials-handling requirements
51
___processes are ‘behind the scenes business processes that include purchasing materials used in manufacturing, managing
Principal
Support
Primary
Core
52
Unlike a high degree of repeatability of service encounters, a low degree of repeatability of service encounters:
Results in improved efficiency
Results in higher relative cost per transaction
Encourages more rigid equipment + process designs
Encourages more standardization
53
____ constrain customers to follow a very small number of possible and predefined pathways through the service system
Provider routed services
Value-added services
Customer routed services
Make-to-order services
54
The equation for perceived value is
P.v = primary benefit/ secondary benefit
P.V = Firm benefit/ cost of product
P.V= Perceived benefit/ cost to customer
P.V = Cost to customer/ perceived benefit
55
Which of the following is true of custom goods?
Have fixes, stadard design- can't be altered to suit requirement of customr
They are made in anticipation of customer demand and stocked in inventory.
Configurations of standard arts that can be selected by customr-limited set
Long wait times- specific customer's specifications
56
__ occurs when a work center completes a unit but cannot release it b/c the in-process storage at the next stage is full
Propagation delay
Overload delay
Flow-blocking delay
lack of work delay
57
One of the objectives of facility layout and work design in a goods producing organization is to:
Enhance sustainability
Maximize the number of workstations
Lock management into a noncompetitive situation
Maximize environmental impact
58
Which of the following best describes the process of throughput?
Total time it takes to complete one cycle of the manufacturing process
Number of units or tasks that are completed per unit time from a process
Number of goods sold minus the number of goods returned
The point of most efficiency in a process
59
__ is the building, acquiring/ moving of process capabilities from a domestic location to another country location
Reshoring
Insourcing
Outsourcing
Offshoring
60
Zara's global S.C- which of the following S.C decisions is measured through traceability of raw materials & finished Gs
Location
Performance
Outsourcing
Technology
61
What is the equation for resource utilization?
U = Demand rate / Resources available
U= Service rate x number of servers/ demand rate
u= Demand/ service rate x number of servers
U = Servers/ Demand rate x service rate
62
In the context of supply chain design trade-offs, ___ refers to acquiring capabilities toward suppliers
Forward integration
Outsourcing
Contract manufacturing
Backward integration
63
___ goods are configurations of limited standard parts, sub-assemblies or services that can be selected by customers
fixed
custom
option
standard
64
Which is a characteristics of projects?
Require no setup or changeover time
Organized around a fixed sequence of activities and process steps
They have a wide variation in specifications or tasks
Create large volumes of highly standardized goods and services
65
Which of the following statements is true of core processes?
They include the processes of human resource management and marketing
They are behind the scenes processes that supports primary processes
include the processes of inventory management and research and development
They are focused on delivering services that create value for customer
66
Big data refer to massive amounts of business data from _____
Top internal executives
Internal Sources
A wide variety of sources
External sources
67
Which of the following goods/S is an example of a flow shop process?
An insurance policy
A web page
A cruise ship
A surgery
68
Which of the following is true of continuous flow processes?
Create low volumes of customized goods and services
They use highly specialized and automated equipment
Have a very flexible sequence of work tasks
They create one of a king products with wide variations in specifications
69
_____ time or cycle time is the average time it takes to complete one cycle of a process
Finish
End
Circle
Flow
70
Which of the following is a postproduction service of a value chain?
Warehouse & Inventory management
Goods and Service Design
Purchasing Service
Contract Negotiation
71
1.In the context of a customer benefit package (CBP), which of the following is true of a variant?
It is also known as a peripheral good or service
It is the core offering that attracts customers
a.It is normally location specific or firm specific
a.It is a feature that adheres to the standard CBP
72
As one moves down the diagonal of the service-positioning matrix (SPM), the service-encounter activity sequence becomes:
Less unqie + more repeatable with fewer pathways
More repeatable with many customer-provider driven pathways
More unique with only provider-driven pathways
Less repeatable with many customer driven pathways
73
___sustainability is an organization’s commitment to have the agility & strategic management to prepare businesses succe
Political
Environmental
Economic
Social
74
A(n) _____ is the work activity that effectively limits the throughput of the entire process.
Overstock
Bottleneck
Efficiency output
Input
75
Which of the following is an example of an environmental sustainability practice?
Making sound financial plans to ensure long-term organizational survival
Ensuring consumer safety in using goods and services
Designing goods whose parts can be safely disposed of
Acquiring and managing human resources effectively and efficiently
76
Which of the following is true of sustainability?
The use of sustainable technology results in immediate profits
application of sustainable tech is limited to the agriculture industry
The use of sustainable technology reduce short-term operational costs
three dimensions of sustainability = triple bottom line
77
A value chain begins with ____ who provides inputs to a goods-producing or service-providing process or network
Managers
Suppliers
Stockbrokers
Customers
78
What process used- low/no setup times, similar products + dominant production lines?
Continuous production
Project flows
Flow shop
Job shop
79
_____ is an approach for mistake-proofing processes using automatic devices or simple methods to avoid human error
The Value Stream
The product process matrix
Poka-Yoke
Reengineering
80
Eliminating _____ in a process design is one of the most important responsibilities of operations managers.
Non-value-added activities
Value Streams
provider-routed services
Process boundaries
81
____ management is a key activity of operations managers that involves ensuring that goods/s & processes meet expectat.
inventory
Quality
Resources
Security
82
_____ delineate the boundaries of a process.
Control tasks
Value streams
Bottlenecks
Flowcharts
83
the _____ of each department is used to compute distances and materials-handling costs for a particular layout
First workstation
Last workstation
Periphery
Centroid
84
__has been defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improv.
Remanufacturing
Streamlining
Reengineering
Delayering
85
The __ structure of a S.C is the configuration of resources
Informal
Virtual
Network
Operational
86
Which of the following is a difference between goods and services?
Goods are tangible, whereas services are intangible
Goods are not protected by patents vs services are protected by patents
The demand for goods is difficult to predict vs demand for services is easy
Goods cannot be stored as physical inventory vs services can
87
Which of the following is true of goods-producing firms?
The activities of goods-producing firms involve high customer participation
Forecasting in goods-producing firms is always done daily or hourly basis
Use inventory to ensure constant availability of products
They rely on soft technology to perform work rather vs tech smart & product
88
arrangement that is made up of self-contained groups of equipment needed for producing a particular set of goods/ S is
Product
Flexible
Cellular
Process
89
In one method of calculating Utilization, Demand Rate is divided by ____
Service rate x Number of servers
Resources used
Products in Inventory-products ordered
Resources available
90
If a hotel has 100 rooms, and on a given day, 50 rooms are occupied, what is the utilization of hotel rooms?
100%
5%
50%
2%
91
Which of the following is true of service facilities?
They must be located far from suppliers and customer markets
Be designed to minimize customer movement with facilities & their processes
Require employees to focus on acquiring tech & production skills than bahav
Tend to rely more on info systems and soft technology than on machines.
92
Which of the following describes the general process for identifying a bottleneck
Calculate the speed of the process from start to finish
Identifying the work activity that has the smallest throughput
Determine the work activity that runs most efficiently
Measure the number of units completed per unit time
93
What is NOT included in the triple bottom line?
People
Place
Profit
Planet
94
Ensuring the health and safety of the workforce is an example of _____ sustainability
Economic
Environmental
Technology
Social
95
___is the number of units or tasks that are completed per unit time from a process
input
throughput
optimal output
accomplishment rate
96
The concepts and methods of O.M can be used_______
In any job as long as it involves supply chain
Only for internal customers
Only for external customers
In any job
97
Which of the following are preproduction services of a value chain?
Contract negotiations
On-Site Installation services
Recycling initiatives
Transportation services
98
In designing _____ layouts, one is concerned with the arrangement of departments or work centers relative to each other
Fixed-position
process
Cellular
Product
99
____focuses on flexibility + responsive service & react quickly to changing market demand
Push-pull boundary
Efficient supply chain
Responsive supply chain
Center-of-gravity method
100
____is a key supply chain design decision that involves selecting suppliers from whom to purchase
Technology
Logistics
Sustainability
Sourcing
101
____ is defined as a process of transforming data into actions through analysis and insights
Business Analytics
Inventory Management
Market basket analysis
Data warehousing
102
__ the process of moving operations back to a company's domestic location
Outsourcing
Reshoring
Insourcing
Offshoring
103
Transportation optimization by designing efficient cars and routes to save fuel is an example of ______ sustainability
Political
Environmental
Human
Social
104
A ___ is a characterization of product growth, maturity and decline over time
Product life cycle
value stream map
service blueprint
Product process matrix
105
In the context of facility layouts, which of the following is true of process layouts?
They do not require high skilled workers.
They have high equipment utilization
They require more complicated planning and control systems.
They do not have high materials-handling costs.
106
Which of the following facility layouts is used by service organizations that provide highly standardized services?
Product layout
Cellular Layout
Flexible layout
Process layout
107
___ is the process of managing geographically dispersed service-providing facilities
Postponement
Reverse logistics
Mulitsite management
Cannibalization ....

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