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Sky training.
Sky training.
22 terms
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Flashcards
22 cards
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Practice quiz
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Questions
22
Answers
1
How many sports channels are in HD?
13
2
None
9
2
After how many days will sky auto-activate the customers stream or glass services ?
14 Days
21 Days
Immediately
13 Days
3
Sky will unbox and mount the Sky Glass TV for the customer ?
False
True
4
How long is the cooloing off period for Sky Glass?
14 Days
31 Days
12 Months
18 Months
5
How many movies are on -demand with sky cinema?
100
101
1000+
10000
6
How many devices can the customer use if they have Sky Go and Sky Go Extra ?
4
7
9
2
7
Customers must return all equipment when they upgrade to glass
False
True
8
What is the name of the display panel for Sky Glass?
Quantam Dot 4k Display
OLED
QLED
Quantam Dot 41k Display
9
How many channels are in the Signature pack?
380
310+
320+
300+
10
What is the name of the add on needed to view on multiple screens with Sky Glass
Disney +
Sky Atlantic
Whole Home
Amazon prime
11
What is the definition of CCA ?
Consumer Car Agreement
Credit Card Agreement
Consumer Card Agreement
Consumer Credit Agreement
12
In whose name does the direct debit instruction need to be in?
The customer
The SKY account holders name
The gardener
The caller
13
What is the maximum number of TV's you can watch at the same time Sky Glass and whole home?
8
9
6
7
14
What is the Maximum Picture Quality for the Sky Stream Puck?
401K
4K
6K + Comm
8k
15
How many screens do I get with a Netflix Premium account?
6
3
4
2
16
How many countries does sky talk international cover?
50
60
22
45
17
Apart from the children’s channels, what additional service will a customer benefit from if they add on the Kids pack?
Pepper pig
8 kids channels
Kids App
Kids cartoons
18
What is the minimum contract length for Ultimate TV when taking Sky Glass?
12 Months
31 Day Rolling Contract
32 Day Rolling Contract
18 Months
19
How many movies channels are there with the Sky cinema pack
8
11
21
12
20
How many channels are in HD with Sky Entertainment/Ultimate TV ?
150+
18+
300+
55+
21
Is a land line service included with all broadband packages?
True
False
22
Customer has Sky Glass and Whole home, What speed BB does the customer require ?
30Mbps
35Mbps
25Mbps
40Mbps