stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Combined: 2020 Professional Communication final exam review 3 + 2020 Professional Communica... Flashcards | StudBud
Explore
/
Combined: 2020 Professional Communication final exam review 3 + 2020 Professional Communica...
Combined: 2020 Professional Communication final exam review 3 + 2020 Professional Communica...
58 terms
·
StudBud Administration
·
56 plays
2020 Professional Communication final exam review: #professionalcomm
Flashcards
58 cards
F
Practice quiz
P
Host live
L
Questions
58
Answers
1
____are the ability to communicate effectively using spoken or written words
verbal skills
nonverbal skills
2
____ is the exchange of information through electronic means.
licensing
digital communicaiton
netiquette
dumpster diving
3
Paralanguage has to do with the ________ you project.
attitude
feelings
none of these
respect
4
A(n) ____ is anything that prevents clear, effective communication.
body language
barrier
sender
feedback
5
___ is any work created by company employees on the job that is owned by that company.
creative commons (CC) license
public domain
digital citizenship
proprietary information
6
____ is behaving with sensitivity to social, environmental, & economic issues
social responsibility
digital citizenship
ethics
etiquette
7
___ is a belief or generalization about a group of people with a given set of characteristics?
diversity
stereotype
abililties
culture
8
when individual team members agree on the decision that the team makes
negotiation
stereptype
concensus
mediation
9
Study of writing or speaking as a way of communicating information or persuading an individual
small group communication
communication
rhetoric
sender
10
Translation of a message into terms that the receiver can understand
small group communication
decoding
professional communication
etiquette
11
Process of using word, sounds, signs, or actions to exchange information or express thoughts.
encoding
decoding
commumication
protocol
12
___ is overstating the features and benefits of products or services, making false claims about them.
false advertising
cookies
plagerism
libel
13
Advantage an individual or an organization has due to its good reputation; it cannot be bought
communication
goodwill
decoding
sender
14
inclusion of a neutral person to help the conflicting parties resolve their dispute
collaboration
brainstorming
negotiation
mediation
15
Non-verbal messages are usually clear.
False
True
16
____ are persons of equal standing or work position
peers
co-workers
receivers
senders
17
____ skills are required to resolve a situation in which a disagreement leads to bad behavior
conflict resolution
collaboration
18
Process of recognizing and resolving team disputes in a balanced and effective way.
brainstorming
concensus
conflict management
critical thinking skills
19
____ is the set of customs or rules of etiquette that dictate how certain levels of employees interact with each other.
encoding
decoding
body language
protocol
20
the ability to interpret and make reasonable decisions by analyzing situations
organization skills
listening skills
collaboration skills
critical thinking skills
21
A(n) team is brought together for a specific purpose
functional
task force
informal
cross functional
22
A group of 2 or more people who work together to achieve a common goal is a
culture
team
task force
consensus
23
The art of using ________manners in any situtation.
delicate
formal
good
poor
24
An important part of American culture used in non-verbal communication is eye contact.
False
True
25
Incorporates written, verbal, visual, and digital communication to provide factual information that is usable at work
professional communication
public communication
protocol
etiquette
26
A number used to identify an electric device connected to the internet is a(n)
general public license
public domain
internet protocol (IP) address
firewall
27
Setting in which something occurs or is communicated
body language
protocol
context
feedback
28
All of these are sending barriers to communication except....
inattention
facial expressions
poor grammar
inappropriate language
29
Communicating with a group larger than 20 people
small group communication
feedback
public communication
communication
30
Personal space is an aspect of
nonverbal communication
verbal communication
31
The use of fraudulent e-mails and copies of valid websites to trick people into providing private and confidential data
spyware
phishing
spamming
hacking
32
the ability of an individual to hear what a person says as well as understand it
listening skills
verbal skills
33
Most office injuries occur from....
natural emergencies
improper lifting
falls
material storage
34
Act of sending a message
feedback
receiver
informal communication
transmission
35
Skills that help people communicate and work well with each other
compromise
interpersonal
negotiation
critical thinking
36
____ is speaking a false statement about someone that causes others to have a bad opinion of him or her.
spyware
libel
slander
phishing
37
Using the internet to harass or threaten an individual is
hacking
infringement
cyberbullying
piracy
38
The unethical and illegal copying or downloading of software, files, or other protected material
malware
infringement
hacking
piracy
39
Person who reads, hears, or sees a message.
none of these
reciever
sender
nosey
40
___ are interacting forces within a group.
diverse dynamics
intercultural dynamics
group processes
group dynamics
41
Introducing yourself in your speech should take into consideration your
attention getter
audience
language
topic
42
____ are subgroups that reflect occupations requiring similar knowledge and skills.
career clusters
licensing agreements
open sources
career pathways
43
______includes race, nationality, gender, mental ability and other qualities?
abilities
diversity
stereotype
culture
44
The ____ of your speech will include your main points and supporting research.
body
conclusion
introduction
attention getter
45
Body language is verbal messages expressed through posture and facial expressions.
False
True
46
Using remote servers to store and access data over the internet than on a personal computer or local server is
false advertising
public domain
cloud computing
digita footpring
47
How a message is transmitted
sender
channel
receiver
rhetoric
48
A team brought together for to solve a specific problem or task (sometimes called a task force)
functional
informal
democratic
cross functional
49
Process of turning the idea for a message into symbols that can be communicated
encoding
communication
formal communication
communication process
50
____ is the shared beliefs, customs, and social behavior or a particular group or nation.
stereotype
culture
intercultural
consensus
51
which of the following is not true regarding leadership?
leaders bring focus to a team
leaders are organized
leaders guide others toward a goal
leadership positions are always easy
52
The stage of Bruce Tuckman's group decision making process in which the members express their individual needs
norming
forming
performing
storming
53
The ___ leadership style when the leader shares decision making with the group
democratic
laissez-faire
autocratic
dynamic
54
a neutral person called a ____ is used to help resolve disputes
negotiation
mediator
leader
chairperson
55
Something that comes from a person's mind, such as an idea, invention, or process is ___
licensing
intellectual property
netiquette
digital communicaiton
56
Set of customs or rules of etiquette
protocol
feedback
informal communication
rhetoric
57
Principles of right and wrong that help people make decisions are
ethics
collaboration
mediation
rights
58
Series of actions on the part of the sender and the receiver of a message and the path the message follows
informal communication
transmission
decoding
communication process
