VET 131 Final review

Question 1

A client pays each month for a pet health insurance. Which of the following describes the term for this monthly payment?

Accepted Answer

Premium

Question 2

Ashes should be marked w/the name of the client & practice Which of the following also is appropriate to include

Accepted Answer

Patient’s name

Question 3

A veterinary clinic has its business name and logo printed on dog leashes are given to all new clients

Accepted Answer

Promotional Marketing

Question 4

When utilizing the SMART acronym during the implementation phase of strategic planning, what does the “T” represent

Accepted Answer

Time

Question 5

How far in advance should strategic plans be developed?

Accepted Answer

All of the above

Question 6

All of the following factors contribute to employee engagement EXCEPT:

Accepted Answer

autocratic leadership style.

Question 7

Which is NOT a phase of strategic management?

Accepted Answer

Communication

Question 8

SOAP format, which is most likely to be considered appropriate for inclusion in the “O” section of the POMR?

Accepted Answer

Palpationof a lump over the right mandible of a dog elicits pain

Question 9

When students research data for learning purposes, what kind of learning is taking place?

Accepted Answer

Pull learning

Question 10

Class II controlled substance How many days’ supply is the vet permitted to prescribe to this dog on one prescription

Accepted Answer

30

Question 11

Which best describes the total money generated by a veterinary practice, prior to payment of expenses and taxes?

Accepted Answer

Gross revenue

Question 12

setting up a template in a new appointment management system. After placing the hours of operation into the schedule:

Accepted Answer

Times the office is closed for staff or other meetings

Question 13

Ensuring team members are emotionally invested in the success of the practice and accountable for goal achievement is:

Accepted Answer

employeeengagement

Question 14

Which of the following are typically the busiest days at a veterinary practice?

Accepted Answer

First business day after a holiday

Question 15

When a PM is setting up a template in a new appointment management system, variables should be put in place first?

Accepted Answer

Hours the practice is open

Question 16

A gap analysis is defined as:

Accepted Answer

the comparison of current performance with desired performance

Question 17

How long does it take to properly prepare an employee for a leadership position?

Accepted Answer

12 to 36 months

Question 18

How many days following a veterinary service is it most appropriate to send to the client a bill?

Accepted Answer

ASAP

Question 19

Many veterinary software applications name appointment time increments as which of the following?

Accepted Answer

Units

Question 20

Which of the following best describes the primary goal of effective inventory management?

Accepted Answer

Having enough products and supplies available when needed

Question 21

When sending a first bill to a client, which of number of days is most appropriate to denote when payment is due?

Accepted Answer

30

Question 22

client w/questions concerning the procedures completed in the past what measures will help prevent a misunderstanding

Accepted Answer

An examination report card

Question 23

paper-based appointment book for a one-practitioner clinic should include how many appointment columns per day?

Accepted Answer

3

Question 24

Kight developed an equation that he calls the “R Factor,” with an acronym E + R = O.

Accepted Answer

Events + Responses = Outcomes

Question 25

Designing a logo and a few accompanying descriptive words about a veterinary practice

Accepted Answer

Branding

Question 26

What factors should be considered in the development phase of strategic planning?

Accepted Answer

Budget

Question 27

veterinary team members who share veterinary knowledge to develop long-lasting relationships with clients and patients:

Accepted Answer

relationshipcentered practice

Question 28

Of the following, which is most likely to affect the premium for a pet health insurance policy?

Accepted Answer

Gender-based risk factors

Question 29

Class III controlled substance, Which of the following best describes the limitations on the prescription?

Accepted Answer

30 days’ supply, 5 refills, for 6 months

Question 30

When utilizing the SMART acronym during the implementation phase of strategic planning, what does the “S” represent

Accepted Answer

Specific

VET 131 Final review

Questions 30

VET 131 Final review

Questions 30