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Business/Leadership
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1
Which leader was not mentioned as an example of vitality?
Julius Caesar
Pope John Paul II
Ronald Reagan
Helen Keller
2
A person with bodily-kinesthetic intelligence might be a good
athlete.
accountant.
singer.
teacher.
3
Which management style uses rewards to get employees to be loyal and compliant?
the fully-functioning manager
the country club manager
the opportunistic manager
the paternalistic manager
4
An artisan is
spontaneous and adaptive
skeptical
dependable and hard-working
romantic
5
Which of the following represents a changed attitude toward authority in Western society?
Leaders have taken more and more responsibility.
An employee who fails to show respect can be fired.
People who are oppressed will work harder to please a boss.
Employees have organized unions.
6
The longest phone call ever to Zappo's customer service hotline is
12 hours and 44 minutes
5 hours, and 37 minutes
2 days, 3 hours, and 17 minutes
8 hours and 3 minutes
7
A leader who lacks the will or skill (or both) to sustain effective action is
callous
rigid
intemperate
incompetent
8
One of the dimensions in the LBDQ, initiating structure, is similar to which of the following?
job-centered and concern for production
the status quo and the fully functioning manager
showing consideration and job-centered
employee-centered and concern for employees
9
What was Dave Kelly's style of leadership in IDEO?
laissez-faire
opportunistic
democratic
autocratic
10
Which leader was an example of persistence?
George Washington
Winston Churchill
Roger Staubach
Bill Clinton
11
Why did Zappo's offer employees $3000 to quit their training?
It's because it was cheaper than lawyer's fees.
About 2 or 3 % of people ended up taking the offer.
Starting pay in Vegas was only $11 per hour.
They didn't want employees just there for a paycheck.
12
Which of the following is NOT a leadership style?
democratic
autocratic
laissez-faire
contingency
13
Which of the following managers has equal concern for production and people?
the country club manager
the impoverished manager
the sweatshop manager
the status quo manager
14
Which of the following is a characteristic of followers that influences the leadership process?
self-confidence
enthusiasm
incompetence
interpersonal trust
15
What was the point of Tony Hsieh's story about people who think they're lucky?
Unlucky people might bring their bad luck with them.
They were more likely to complete a task successfully.
Lucky people were careless because they depended on it.
Lucky people read newspapers more carefully.
16
What is one suggestion that Levine and Crom make for building trust in the workplace?
be directive
allow free-rein
listen to understand
have charisma
17
Which of these leadership styles is similar to autocratic?
directive
laissez-faire
free rein
participative
18
A leader who is uncaring and unkind, discounting the needs of others, is
intemperate
rigid
cruel
callous
19
Which of these two were early proponents of the leadership trait theory?
Lewin and Stogdill
Degaytan and Sosinski
Galton and Ghiselli
Shackleton and Von Hindenburg
20
What is the name of the innovative design company that was shown in the news show we watched?
Creative Solutions
NBC
Virgin-Atlantic
IDEO
21
Traditional duties of leaders have changed. What is an example of a new demand?
to empower people
to give orders
to organize worktime
to implement plans
22
Why did Tony Hsieh sell his first company, Link Exchange, to Microsoft?
The company culture had gone downhill.
There were only 10 of them.
They were working around the clock.
Microsoft's offer would make him a millionaire at 25.
23
The number one priority at Zappo's is
making a profit
building a brand
raising funds for charity
company culture
24
Which is the opposite of a transformational leader?
a transactional leader
a directive leader
an intrapersonal leader
a democratic leader
25
Which one is NOT an example of a product that IDEO designed?
toothbrushes
white boards
computer screens
monster shoes
26
Which of the following best describes the team from IDEO?
They were close in age to maximize collective thinking.
Each of them has shared knowledge regarding engineering.
Each was chosen because of his or her agreeability.
They were varied and diverse in many ways.
27
How many new products does IDEO design each year?
125
90
32
50
28
An idealist is
dutiful, cautious, and humble
reasonable, strategic, and independent
playful, creative, and excitable
loving, kind-hearted, and authentic
29
If you like to draw, build, design, sculpt or paint, you may have high
logical-mathematical
interpersonal intelligence
verbal-linguistic
visual-spatial intelligence
30
Which of the following researchers worked to develop leadership behavior theory?
McClelland and House
Lewin and Stogdill
Levine and Crom
Morrell and Shackleton
31
Leadership contingency theory holds that leadership depends on which things besides the leader?
traits and behaviors
follower and situation
time and date
size of organization and type of business
32
If you learn best by classifying information and looking for basic principles, you have high
interpersonalintelligence
bodily-kinesthetic
logical-mathematical
verbal-linguistic
33
What is the most important quality that a transformational leader has?
charisma
vision
stability
integrity
34
Who developed the managerial grid for leadership effectiveness? concern for people x production
Likert and Michigan
Blake and Mouton
Lewin and Stogdill
Levine and Crom
35
Which of the following is a characteristic of followers that influences the leadership process?
incompetence
enthusiasm
self-confidence
interpersonal trust
36
Von Hindenburg applied trait theory with a 2-D grid that analyzed whether a person was
understated or overstated
autocratic and directive
bright and energetic
respectful and trusting
37
What is crystallized intelligence?
the way you use your brain
every fact you memorized
problem-solving
the ability to be mentally flexible
38
A creative and independent thinker is a person with high
interpersonal intelligence
visual-spatial intelligence
verbal-linguistic
intrapersonal intelligence
39
Which of the following is NOT a trait that good leaders have?
dullness
decisiveness
initiative
intelligence
40
What is one suggestion that Levine and Crom make for building trust in the workplace?
have charisma
allow free-rein
be directive
listen to understand
41
A leader who lacks self-control in personal habits and conduct is
callous
cruel
corrupt
intemperate
42
Which of these 4 factors did the book say was most important in the recent erosion of trust?
a decline of a wide range of social structures
the breakdown of the traditional family structure
a lot of corruption in famous and influential leadership
lack of shared values and a sense of community
43
The style in which the followers have maximum freedom is
free-rein
directive
participatory
44
According to the books mentioned in Tony Hsieh's lecture,
having high company profits helped create the firm's vision.
having a higher purpose increased company profits.
having a vision likely decreases company profits.
being number 1 in profits may endanger a firm's vision.
45
The style in which the leader has maximum use of authority is
directive.
participatory.
free rein.
