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Allied Academics Chapter 3 - MOA102 Flashcards | StudBud
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Allied Academics Chapter 3 - MOA102
Allied Academics Chapter 3 - MOA102
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A #review for #Ch3 | #MOA102 #AlliedAcademics
Flashcards
39 cards
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Practice quiz
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Questions
39
Answers
1
Knowing what you know and what you don't know is part of being ____.
organized
self-confident
punctual
2
You will experience ongoing assessment of your professional behaviors in all of the following environments
except
promotion consideration
your favorite hobby
performance evaluation in the workplace
3
Which of the following is not recommended for maintaining a professional appearance?
Wearing clothes in the latest fashion
Keeping jewelry to a minimum
Wearing clean, white shoes
4
Which of the following is an example of a soft skill?
Scheduling appointments
Managing medical records
Being dependable
5
When a patient has a stroke in the provider’s reception area, it is essential for the medical assistant to first
ask the other patients what happened
remain calm
yell for help
6
The minimum proficiencies necessary to do a job are known as ____.
soft skills
hard skills
competency skills
7
The first impression the medical assistant will make on patients, coworkers, and providers is their
appearance
credentials
technical expertise
8
Which of the following is not one of the stages that lead to burnout?
Honeymoon phase
Phoenix phenomenon
Boredom phase
9
Which of the following statements describes knowledge?
Ability to learn, retain, and process information
Understanding the "why" of what you are doing
Observing professional boundaries
10
Which of the following are key strategies for ensuring your success as a medical assistant?
Critical thinking, time management, and stress management
Goal setting, time management, and teamwork
Teamwork, organization, and professional boundaries
11
A MA who completes all work and documents all of the day's activities before leaving for the day is demonstrating
growth
critical thinking
professionalism
12
Which of the following involves careful listening, observing, speaking, and writing?
Communication skills
Persistence
Empathy
13
Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?
Willingness to work as a team member
Remaining calm in a crisis
Acceptance of criticism
14
Your work ethic is the result of your ____.
level of experience
technical skills
professional behaviors
15
When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with
"It will get better soon."
"I know how the flu can disrupt sleep."
"I feel sorry for you."
16
Two aspects of being organized are ____.
time management and prioritizing
integrity and growth
teamwork and knowledge
17
As a medical assisting professional, your attitude ____.
allows you to learn from criticism
should be true to your own feelings
can be different with coworkers than with patients
18
Need for __ occurs when provider’s schedule changes to include evening and weekend hours to service more patients.
flexibility
critical thinking
professional judgment
19
Which of the following is not a technique for maintaining professional boundaries with a patient?
Use only tasteful, appropriate humor
Do not offer advice on personal matters.
Agree to meet the patient outside the workplace
20
Which of the following is not included in the professional behavior of comprehension?
Knowing how to use information
Retaining information
Releasing information
21
Soft skills are difficult to observe and evaluate because they reflect a person's ____.
technical skills
attitudes
experience level
22
One of the effects of good time management is ____.
eliminating the stress of work overload
having less time for your personal life
achieving less during the workday
23
Which statement describes someone who is experiencing the awakening phase in the stages that lead to burnout?
You lose your self-confidence and self-esteem.
You are delighted with your job, your coworkers, and the organization.
You realize that your initial expectations were unrealistic.
24
Which of the following occurrences is not likely to be a cause of stress?
Learning a new skill for your job
Forgetting to complete a homework assignment
Making a good grade on a test
25
What is the term for the ability to identify with and understand another person's feelings?
Commiseration
Sympathy
Empathy
26
Which of the following includes quickly evaluating circumstances, solving problems, and taking action?
Critical thinking
Empathy
Comprehension
27
What phase of burnout is an individual in when early enthusiasm and energy give way to chronic fatigue and irritability?
Phoenix phenomenon phase
Boredom phase
Brownout phase
28
An example of a behavior that reflects integrity in a medical assistant is ____.
always having a positive outlook
being honest
wearing the proper clothing
29
Showing up for work on time every day is an example of what type of skill?
Competency skill
Soft skill
Hard skill
30
Which of the following actions is most likely to help a person reduce stress?
Allow yourself exactly 6 hours of sleep each night
Identify sources of conflict and try to resolve them.
Reduce the amount of time you spend exercising each week
31
A MA working in a pediatrician's office who takes a continuing education class on child development demonstrates
growth
responsibility
integrity
32
Which of the following is
not
an example of a hard skill?
Interviewing patients
Being honest
Scheduling appointments
33
Continuing inspite of difficulties, being determined, and overcoming obstacles are characteristics of a person who is
organized
caring
persistent
34
MA demonstrates __ when deciding that unscheduled patient, with chest pain, see provider before scheduled patient
inappropriate behavior
professional judgment
preferential treatment
35
Which of the following is a typical result of teamwork in a healthcare facility?
Activities are difficult to coordinate.
No one needs to depend on anyone else.
Job satisfaction is high.
36
A personal qualification of being an effective and productive medical assistant is to ____.
pass an accreditation exam
show respect to patients
graduate from an accredited program
37
Which of the following is
not
considered part of team dynamics?
Avoiding interpersonal conflict with other team members
Assisting each other on a daily basis
Taking credit for individual successes
38
When organizing tasks on a very busy day, the medical assistant is displaying which professional behavior?
Communication
Teamwork
Prioritizing
39
The first step in the problem-solving process is to ____.
identify the problem and define it clearly
analyze the potential solutions and strategies
clearly identify the objectives to be achieved
