Ch 17 Business, Marketing, Accounting and Finance

Which an example of income diversification?

Most widely used form of business communication

Which should the therapist do at the conclusion of the massage?

Uses media to deliver your business message to the public, usually at a cost

Which is an example of a business asset?

Which are elements of a business plan?

Which best describes the responsible and ethical use of technology?

Brief summary of your education, experience, & accomplishments related to particular skill set

Statement that reports movement of money into and out of a business

Another term used to describe a tip

Which means unsold retail items a business has on hand?

Represents ideas, strategies, and activities that help businesses attract and retain clients

Statement of financial condition of business’s assets, liabilities, & equity

Division of geographic areas into regions that restrict number, types & how buildings are used

Dun and Bradstreet claims that most businesses fail because of

A business of a single owner

Voluntary certification of individual’s professional qualifications by a board of specialists

Person paired w/ new hired therapist who teaches about company’s business policies & procedures

Describes all the money a person or business has made before deducting expenses or taxes

Describes the process of recording, summarizing, and analyzing financial transactions

Which is used to standardize insurance claim forms?

Business receipts, past income tax returns, and documents related to tax returns should be kept

State of fatigue, frustration, & emotional exhaustion

Managing money and involves everything from acquiring it, spending it, and investing it

Document that identifies your business goals and plan for reaching those goals

A small gift, such as money, given to a person who provided a service

Which should the therapist do before the massage begins?

Formal and legally binding agreement that delineates expectations, duties, and responsibilities

In-depth account of individual’s education, experience, accomplishments, & other qualifications

Which are things that add value to a business?

Insurance companies are most likely to cover massage treatments received for what?

Which is an idea or suggestion put forward for consideration?

Represent(s) employment opportunities for massage therapists

The most common type of business partnership

Which are social media?

Granted a charter and is recognized as a separate legal business entity

Which is the exchange of goods or services without using money?

Another term for professional liability insurance

Statement that shows income & expenses & indicates whether a business made a profit or a loss

Small amount of discretionary money used to purchase inexpensive items

Insurance providing income when an individual is unable to work because of illness or injury

Insurance covers costs from personal injury & property damage while client is on your property

Expresses why a business exists, as well as its core objectives

When you work for someone who sets your hours & provides the place for your services

Client discomfort can be expressed nonverbally by what?

According to American Massage Therapy Association, which is true of most massage therapists

Which is a tax deduction?

Insurance that covers costs arising from errors made while conducting professional activities

Term used to describe a business license

Which is an example of good telephone etiquette?