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ADV 1 Business 103.1-103.7 Flashcards | StudBud
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ADV 1 Business 103.1-103.7
ADV 1 Business 103.1-103.7
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1
What is the form called that verifies an employee’s authorization to work in the U.S.?
I-10
I-9
I-12
I-14
2
Location is the most important factor in:
Opening a nail salon
opening a nail salon/spa business
Choosing a lawyer
Choosing a distributor
3
What ancient culture used gum arabic, egg whites, gelatin, and beeswax to create varnishes andlacquers for the nails?
China
Egypt
Europe
Persia
4
Pareto’s principle is called the:
80/20 rule
50/50 rule
70/30rule
20/20 rule
5
Which of the following situations would represent a good time to ask a client for referrals?
When the client is unsatisfied with the service
when the client is satisfied with the service
When the client is complaining about the service
When the client is looking confused
6
Industry statistics indicate that satisfied clients will usually refer how many new clients?
three
Twelve
One
Eight
7
All the property you own is called a list of your:
Debt
Finances
assets
Liabilities
8
If the nail salon/spa income is greater than its operating expenses, the nail salon/spa is operating at a:
Loss
profit
Liability
Debt
9
Of the items listed, which one is NOT considered a job benefit?
Sick day
Paid vacation
Paid holiday
wages
10
Renting or leasing space or workstations from a building owner would represent which of the following situations?
Partnership
Independent contractor
Sole proprietorship
Corporation
11
What is considered the best form of advertising?
word of mouth
Networking
Techniques
Market survey
12
A collection of your creative work and documents to show potential clients or employers is known as a(n):
Résumé
Reference
portfolio
13
Which of the following elements is NOT necessary for ensuring staff synergy?
Open clear communication
lack of procedures
Clear, shared vision
With it ness
14
Which of the following buyer motivations is perhaps the easiest to recognize when observing the client’s nails?
need
Want
Dislike
Like
15
Shelly had a client who was very pleased with her services. Her client recommended Shelly to a friend. This is known as
Prebook
Client factor
referral
Upswell
16
All of the following actions describe how to create an organizational plan to achieve your goals EXCEPT:
Include alternate plans
Avoid alternate plans
Be specific
Consider your budget
17
Who must apply for a state sales tax permit before collecting taxes on products or services sold?
Nail salon, lawyer
nail salon/spa owner
Nail salon customer
Nail salon, employee
18
Which of the following actions would represent taking the team approach?
Tending to waiting clients before service
Avoiding referring clients to others
Doing only your work
Greeting only your clients
19
Asha doesn’t always wait to be told what to do. She has a work ethic known as:
Dependability
Efficiency
Teamwork
initiative
20
If you are going to be absent or have vacation time, you would take all of the following steps EXCEPT:
Notify your client
Prebook your client
. avoid telling the client
Reschedule the appointment
21
Which description applies to an independent nail salon/spa?
Corporate office makes decisions about decor
Pricing and services
Use a set business plan
owner makes all the decisions in terms of pricing and services
22
Selling additional services to clients beyond what they originally scheduled for a visit is calle
upselling
Prebooking
Client retention
Promoting Referrals
23
A personalized approach is also referred to as:
Staff synergy
Shared accountability
chairside manner
Nail salon experience
24
Benefits of a product are all about:
Where it’s sold
what it does
When it works
Why it helps
25
Which client type requires accurate information on services and products
analytical client
Tentative client
Conventional client
Authentic client
26
Features of a product are its characteristics, which might include which of the following descriptions?
Very soothing
Cost-effective
contains vitamins
Hydrates nails
27
Measurable goals will help you get organized and:
Believe in what you can do
Stick with status quo
track your progress
Force you to stretch
28
When displaying stock for retail sale, organize products by:
Size
category
Price
Aroma
29
What does a 1099-MISC form report?
Annual earnings under $100
annual earnings over $600
Annual earnings under $200
Annual earnings over $400
30
The term given for selling products for client home care is:
Scheduling
retailing
Networking
Warehousing
31
Earning additional payment based on the number of services a nail professional provides is what type of compensation?
Hourly structure
Commission structure
Worker’s Compensation
hourly plus commission structure
32
Which of the following descriptions identifies the meaning of clientele?
people who make habitual use of another person’s services
People who live out of the area
People who do not pre-book appointments
People who have never visited a nail salon
33
Which of the following generations was born between 1981 and 1996 and is especially brand-loyal?
Gen X
Gen Z
Baby boomers
Millennials
34
An example of a liability on your financial statement would be:
Resturant receipts
money you owe on a credit card
Last weeks income
Any earned tips
35
A rental agreement is known as a:
lease
W-2
Loan
Waiver
36
Procedures in the nail salon/spa that ensure all products are accounted for are known as:
Advertising
Inventory control
Scheduling
Budgeting
37
Which of the following concepts involves convincing new clients to return and hopefully become lifelong clients?
Client factor
Target market
Client profile
client retention
38
Which of the following items is required to be reported as income?
Change given to client
tips received by an employee
Operating expenses
Money paid the vendors
39
Who can decide if a goal is realistic?
Your family
Your friends
Your tutor
you
40
A tip for an employee answering the telephone is to answer within how many rings?
2 rings
3 rings
1 ring
4 rings
41
What kind of insurance is required by federal law for all qualified employers?
Malpractice insurance
Property insurance
unemployment insurance
Liability insurance
42
The nail salon/spa exterior, décor, music and sounds, lighting and air and ventilation are all components of ambiance
False
True
43
The emotional buyer bases their purchases on:
Trends
personal reasons
Price
Facts
44
Which of the following time periods identifies the consideration for a long-range goal
Three months
Six years
5 years
One year