Professional Image CH 2&3

Question 1

________________ percent of all communication is unconscious.

Accepted Answer

98

Question 2

Listening to the client and then repeating in your own words is?

Accepted Answer

refletive listening

Question 3

A display of your talents and work for potential customers and employers to evaluate your professional skills is a ____.

Accepted Answer

portfolio

Question 4

When u help the client find a style that aligns with their body shape & lifestyle ,you are subscribing to the__concept.

Accepted Answer

total look

Question 5

If you are running late, you should_________immediatley.

Accepted Answer

communicate with those it will affect

Question 6

Soft skills are also called _______________.

Accepted Answer

communication skills

Question 7

When is it ok to argue with clients

Accepted Answer

never

Question 8

The best way to understand others is to begin with a firm understanding of _______

Accepted Answer

yourself

Question 9

Body language is__________

Accepted Answer

nonverbal communication such as crossing your arms

Question 10

The daily maintanence of cleanliness and healthfulness through certain daily practices is known as _______________.

Accepted Answer

personal hygiene

Question 11

It is important to consider one&#x27;s ________ and __________ when choosing what to wear to work.

Accepted Answer

body type, shape

Question 12

The "review" step is the most critical of the consulation because__________

Accepted Answer

It ultimately determines the service(s) you will perform

Question 13

______ are specific methods for representing yourself that will help you deliver your best professional image every day.

Accepted Answer

Image enhancers

Question 14

The impression that you project through both your outward appearance and your conduct in the workplace is known as:

Accepted Answer

professional Image

Question 15

You should be attentive with all clients________

Accepted Answer

because all clients are different

Question 16

Why is customer service important in beauty and wellness professions

Accepted Answer

it is central to success

Question 17

Your portfolio should include _______________ photos of services that you have performed.

Accepted Answer

before-and-after

Question 18

A proactive method for moving toward a successful career is to approach your employee evaluations with a _____

Accepted Answer

Positive attitude

Question 19

The most important point to keep in mind about makeup is that it should ________________ your best features.

Accepted Answer

accentuate

Question 20

What is the very first thing you should do when meeting a new client?

Accepted Answer

wear a smile

Question 21

Regardless of whether the salon, spa, or babershop has a policy, ________________ should not be worn at work.

Accepted Answer

cologne or perfume

Question 22

___________ involves taking pride in your work and committing yourself to consistently doing an excellent job.

Accepted Answer

Work ethic

Question 23

What tool should you use to put your client at ease about your skills

Accepted Answer

personal portfolio

Question 24

Asha smokes on her breaks. What would be considered a good practice for her to do before her client?

Accepted Answer

Brush her teeth, use mouthwash, and wash her hands.

Question 25

____clients can greatly affect the shop&#x27;s flow causing setbacks for the rest of the day

Accepted Answer

tardy

Question 26

In dealing with conflicts that may occure between coworkers you should__________

Accepted Answer

remain neutral

Question 27

As you interact and communicate with fellow coworkers remember to treat everyone with_________

Accepted Answer

respect

Question 28

If a client is not happy with a service, what is one of the first steps you should take?

Accepted Answer

ask for specifics

Question 29

One of the most important guidelines for social media is marketing is "be__________!!"

Accepted Answer

visual

Question 30

When bringing issues to your supervisor or manager it is important to

Accepted Answer

be a problem solver

Question 31

Social media etiquette suggests that you avoid the use of ____________.

Accepted Answer

foul language

Question 32

what is a good description of someone who should be scheduled at the end of the day?

Accepted Answer

someone who is always late

Question 33

Salons establish dress code guidelines to create a culture, help protect professional&#x27;s clothing, and make sure they:

Accepted Answer

are dressed for success

Question 34

__________ are good sources for what is new and exciting in the industry

Accepted Answer

magazines

Question 35

A(n)_______is also known as a client questionnare

Accepted Answer

intake form

Question 36

Which of these nonverbal actions can send a negatice message _______________.

Accepted Answer

smiling

Question 37

The most important communication you can have with you client is a________

Accepted Answer

Client consultation

Question 38

__________are typically set one year in advance, give alot of time to schedule them in.

Accepted Answer

industry confrences

Question 39

Four components of strong work ethic are____, integrity, good technical and communication skills,and enthusiasm&passion.

Accepted Answer

motivation

Question 40

Which of these is considered a legal document?

Accepted Answer

Release form

Question 41

How much time should a first time client consult take

Accepted Answer

5 to 15 mins

Question 42

What is true of listening?

Accepted Answer

It is the best relationship builder

Question 43

Diplomas, awards and achievements, your resume, and __________ should all be part of your portfolio.

Accepted Answer

training certificates

Question 44

Nonverbal communication is the communication expressed by body language, facial expression, gestures, and ____________.

Accepted Answer

eye contact

Question 45

How a person dresses and takes care of their hair, skin, and nails best reflects one&#x27;s ________________.

Accepted Answer

personal grooming habits

Question 46

_________ is effectively the basis of all long-lasting relationships

Accepted Answer

communication

Question 47

Which is the best example of constructive criticism

Accepted Answer

guidance offered by supervisors to improve your job performance

Question 48

Why should client consulations be performed with as much privacy as possible?

Accepted Answer

to avoid breaches of confidentiality

Question 49

Your social media presence requires __________ attention.

Accepted Answer

hourly

Question 50

To establish a professional image on social media, it is acceptable to ______________.

Accepted Answer

post helpful conent

Professional Image CH 2&3

Questions 50

Professional Image CH 2&3

Questions 50