How should you list important action items in an email?

List the action items in a bulleted or numbered list.

If you have a group of traveling employees and you need to give them an update, you should

Send a text to the employees to give them the update

If you use a copyrighted logo from the company you work for without permission, you will

be fired for copyright and trademark violations.

You should always backup data stored on a cloud computing service because

if the service is interrupted, you can't log on

You are talking to an angry customer on the phone but have to go to a meeting. What should you do?

ask the customer to send their complaints through email

One advantage of Open Source Software is that

open source software is free and development is open to all

You were just forwarded a joke at work. If you keep forwarding it, what might happen?

Someone might get offended by your joke.

Adding new requirements to a project in the middle will result in the need for

an increase in the cost of the project.

You are waiting for an important file & don't receive it. You find it in your spam folder. Why?

attachments with .exe extension could be malicious

If you receive an attachment from someone you know that you are not expecting, you should...

Call, text or IM the sender to see if they meant to send it

In order to configure an email client you need

email address, SMTP, POP3, username and password

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CIW IBA Exam Review 1

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CIW IBA Exam Review

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Questions 20

Answers

1
When conducting a keyword search, you should
use nouns instead of verbs
always use "the" and "an"
use as few keywords as possible
use verbs instead of nouns
2
You opened an attachment. It launches a virus. What do you do?
Plug in a backup drive.
Let the virus run its course.
Turn off computer and reboot.
Call the police.
3
How should you list important action items in an email?
Describe each at length in the middle of the message.
Include emoji's if they are very important.
Write them using all CAPITAL LETTERS.
List the action items in a bulleted or numbered list.
4
If you have a group of traveling employees and you need to give them an update, you should
send an email to each employee with the update
Send a text to the employees to give them the update
call each employee and give them the update
Post an announcement on the company website
5
If you use a copyrighted logo from the company you work for without permission, you will
be promoted to manager.
be asked to stop using the logo.
be asked to work on more important company business.
be fired for copyright and trademark violations.
6
You should always backup data stored on a cloud computing service because
you don't need to back up data
data stored online is always at risk to security breaches
only some users can log onto a cloud service at one time
if the service is interrupted, you can't log on
7
You are talking to an angry customer on the phone but have to go to a meeting. What should you do?
skip the meeting and keep talking to the customer
ask the customer to send their complaints through email
hang up on the customer
tell the customer to hold on and don't come back
8
One advantage of Open Source Software is that
open source software is free and development is open to all
open source software is always free of bugs and viruses
open source licenses are never in the public domain
source codes for open source software are not viewable
9
A file format that is viewable regardless of the local operating system of the user is
MP3
DOC
PDF
XML
10
A great way to help non-technical users classify and find information on a site is through
tagging
mashups
web feeds
ajax
11
You were just forwarded a joke at work. If you keep forwarding it, what might happen?
You will reduce the effectiveness of the spam filters.
Someone might get offended by your joke.
Someone might get mad you didn't send it to them.
You will be guilty of copyright infringement.
12
A webpage where you can directly download a file or application uses the protocol
HTTP
FTP
MIME
POP3
13
Pandora is an example of
crowdsourcing
folksonomy
grid computing
a wiki
14
Adding new requirements to a project in the middle will result in the need for
a reduction of the scope of the project.
a decrease in the amount of time needed.
an increase in the cost of the project.
a reduction of the cost of the project.
15
A URL that goes into the folder structure of a website is called a
full qualified domain name
relative URL
deep URL
virtual URL
16
Digital signatures verify the integrity of the data, verify the identity of the sender, and
provide data confidentiality
create a digital certificate
sign digital certificates
enforce non-repudiation
17
You are waiting for an important file & don't receive it. You find it in your spam folder. Why?
attachments with extensions are always viruses.
attachments always go to the spam folder
attachments with .exe extension could be malicious
attachment file size exceeds the limit
18
If you receive an attachment from someone you know that you are not expecting, you should...
open the attachment before talking to them
run antivirus software before opening the attachment
Back up files on your computer
Call, text or IM the sender to see if they meant to send it
19
You need to meet with your companies members to get their feedback but you can't meet in person
Plan a webinar.
Plan a web conference.
Create a slideshow.
Create a webcast.
20
In order to configure an email client you need
company name, SMTP, POP3, username and password
Company name, DNS, IMAP, SMPT, POP3, username and Password
email address, DNS, IMAP, SMPT, POP3, username and Password
email address, SMTP, POP3, username and password

CIW IBA Exam Review 1 Flashcards | StudBud