Verdant OES 2023 Set A

Question 1

An OSM activity that identifies obstacles to the customer & partner experience and influences the right leader to solve

Accepted Answer

Business Analysis and Problem Solving

Question 2

The Hear Music staff manages the accounting royalties due artists, composers, record labels, and publishers

Accepted Answer

False

Question 3

The goal of ___ is to provide partners with the information they need when they need it to create meaningful connection.

Accepted Answer

Planning with Intent

Question 4

Occur when standards are not achieved and negatively impact the Starbucks Experience and should be treated with urgency.

Accepted Answer

Standard Gaps

Question 5

Self pick up is a service which allows customers to place Self Pick up orders through 3rd party delivery app.

Accepted Answer

True

Question 6

A Shoulder-To-Shoulder work of DM that provides teaching, coaching and encouragement to build SM capability.

Accepted Answer

Observe & Coach Visit

Question 7

Used to ensure that the plan for weekly, monthly, and quarterly tasks are completed

Accepted Answer

Clean Plan

Question 8

What is the DM Coaching Pattern?

Accepted Answer

Prepare, Model & Elevate, and Follow Up

Question 9

How many pieces of magnetic tiles are there in the Store Hours Kit?

Accepted Answer

275

Question 10

The path by which customers choose to visit our store.

Accepted Answer

Channel

Question 11

A developmental shift that shifts from owning assigned responsibilities to identifying ways to enhance the SB Experience

Accepted Answer

Taking Initiative

Question 12

The SMT First 30 Module can be given as early as the 6th month onwards and should be completed in 60 days.

Accepted Answer

False

Question 13

It is the arrangement of similar items in a neat, simple manner and in the sequence it will be used.

Accepted Answer

Set in Order

Question 14

A diagnostic tool that helps us break down any change into its key elements.

Accepted Answer

Change Equation

Question 15

The purpose of Back Stock is to store stock of seasonally offered products and retail merchandise until it is needed.

Accepted Answer

False

Question 16

Partners may apply 10% discount on newly released merchandise item on the 1st day of launch.

Accepted Answer

False

Question 17

DM Pattern includes the following except for:

Accepted Answer

Lead

Question 18

The 20% Philippine Sports Discount is applicable to National athelete and coach only.

Accepted Answer

True

Question 19

These are steps in Discovery Questions except for:

Accepted Answer

Follow Up

Question 20

Daily Coverage Report is use to determine if the team is on track with tasks so they can flex the play if needed.

Accepted Answer

False

Question 21

Order time is the time recorded after the arrival until the departure from the order post.

Accepted Answer

False

Question 22

This is used to understand the role-based expectations within each dimension and enables to bring plans to life.

Accepted Answer

Guide to Coaching

Question 23

When are promotional materials supposed to arrive before a period launches?

Accepted Answer

3 weeks

Question 24

A visible vapor and/or mixture of gases and suspended carbon particles given off by burning or smoldering substance

Accepted Answer

Smoke

Question 25

This is the critical point of solving the customer&#x27;s problem and summarizing the actions to be taken.

Accepted Answer

Responding

Question 26

Framework used by trainers when a standard gap is identified to provide direct feedback that will help partner improve

Accepted Answer

What What Why

Question 27

Base on the Change Equation, what will happen if the partner lacks the Vision?

Accepted Answer

Confusion

Question 28

Partners are not required to submit themselves to a pocket check before and after shift and during random checks.

Accepted Answer

False

Question 29

Part of Core Tools for Barista Approach are Deployment Plan, Duty Roster, Cycle Task and Daily Coverage Report.

Accepted Answer

True

Question 30

Baristas use this tool to know which tasks to complete next in anticipation of future customers.

Accepted Answer

Duty Roster Notebook

Question 31

An OSM activity to maintain and establishes the Knowledge Base ( Office 365, Share Point, and Partner Hub ).

Accepted Answer

Effective Communication

Question 32

Usage is the amount of inventory needed to support the business needs until the next delivery is received.

Accepted Answer

False

Question 33

What is the Market OPS Leader Pattern?

Accepted Answer

Coach, Consult, and Collaborate

Question 34

The following are responsibilities of Media Relations & Public Affairs handled by the Marketing Department except for:

Accepted Answer

Comment on the performance of its stock or make financial projections

Question 35

The way we share progress and generate excitement related to priorities and products for the upcoming period.

Accepted Answer

Barista Guide

Question 36

Barista Guide is an operational tools that help barista perform a task more effectively.

Accepted Answer

False

Question 37

The Perpetual Inventory Circle has ___ phases.

Accepted Answer

7

Question 38

Which of the following is the Kilowatt Per Hour Consumption of the Mother Ref 2 & 4 Door?

Accepted Answer

3.3 KW/HR

Question 39

Which of the following shows suspicious customer behavior:

Accepted Answer

Likes to shop few minutes before closing

Question 40

The following are examples of Till Fund Manipulation except for:

Accepted Answer

Having a Get Pay Maya Transaction

Question 41

Starbucks provides Drive Thru specific equipment to support the experience of partners and customer in Drive Thru.

Accepted Answer

True

Question 42

These customers are quick to show authority and demand action. They do not like a lot of detail and get bored

Accepted Answer

Direct Communicator

Question 43

Special Wastes means it cannot be recycled nor composted and / or is usually processed separately.

Accepted Answer

True

Question 44

When customers requesting for change from the register partner, the standard procedure is:

Accepted Answer

Endorse to the SL who will then get the smaller bills from safe in the BOH

Question 45

It means OSM is responsible for the development, delivery & sustainment of projects and programs that impact operations.

Accepted Answer

Program Management and Project Management

Question 46

It is a shift from teaching and motivating others to identifying potential and actively encouraging growth.

Accepted Answer

Identifying Talent

Question 47

Regional Directors develop multi dimentional leaders who demontrate learning agility while leading through complexity

Accepted Answer

True

Question 48

How often is the DM Performance & Development Visit?

Accepted Answer

3 times / year

Question 49

Service animals that assist persons with disabilities are not allowed in our stores.

Accepted Answer

False

Question 50

The 2nd step in the PPV Agenda which is an audit of things that must be documented for legal and regulatory purposes.

Accepted Answer

Check

Question 51

Used by partners at all levels to identify what success looks like within a specific period.

Accepted Answer

Success by Role

Question 52

The Non-Smoking Policy was also known as the Executive Order No. 36 that was issued last May 16, 2017.

Accepted Answer

False

Question 53

It refers to the clarity provided by the different approaches that allows improved interaction between roles.

Accepted Answer

Interactions

Question 54

Period Planning Guide is the information needed by SM to prepare their stores & team for success for the upcoming launch

Accepted Answer

True

Question 55

A minimum of +P30 will be in effect across all products under the delivery program.

Accepted Answer

False

Question 56

Used by partners at each level to assess what sucess looks like by role for a system change or new initiative.

Accepted Answer

Success by Role

Question 57

These are consistent role-based frameworks designed to provide role clarity, support problem solving, and collaboration.

Accepted Answer

Approaches

Question 58

Store Credit coupon is a slip that will be issued to customers asking for a copy of his transaction generated in POS.

Accepted Answer

False

Question 59

To maintain the rated temperature of the dishwasher, we must switch it off during breaks to minimize the power needed.

Accepted Answer

False

Question 60

Checking in with yourself, your store, and the communications are part of the first step of what pattern.

Accepted Answer

Shift Pattern

Question 61

Visual guides for partners and their coaches to help build barista&#x27;s habit in performing their daily tasks.

Accepted Answer

Routine Stickers / Laminates

Question 62

Senior Citizens are entitled for 20% discount plus VAT exemptions for purchase of Noah Juice drink and a slice of cake.

Accepted Answer

True

Question 63

Standards must be reinforced when preparing beverage for delivery except for:

Accepted Answer

Hot and cold beverages beverages are secured and placed in single bag

Question 64

It shifts from short term decision making to considering broader perspective across a longer time horizon.

Accepted Answer

Thinking Broadly

Verdant OES 2023 Set A

Questions 65

Verdant OES 2023 Set A

Questions 65