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Office Procedures Flashcards | StudBud
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Office Procedures
Office Procedures
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1
A system of communication by telephone and computer using voices is called
dictation
fax machine
voice mail
modem
2
An increase of an asset or a decrease of a liability is called?
none of the above
a double entry
a credit
a debit
3
An overnight telegram that allows 100 words and the cost compared to a regular telegram is?
less expensive
more expensive
the same price
none of the above
4
Who handles office calls for patients who call for a prescription refill or medication?
the receptionist
all of the aove
the office manager
head nurse
5
The employees withholding allowance certificate form number is
W-4
1040
W-2
W-3
6
A fraudulent signature is called
forgery
maker
endorsement
bearer
7
What should be used when any additional information is to be enclosed in the envelope
enclosure notation
reference initial
postscript
signature line
8
The organization and interpretation of DATA into a meaningful form with a computer is called?
reprographics
word processing
dictation
data processing
9
When third and fourth class packages move with first class mail, you should use
registered mail
special handling
special delivery
C.O.D
10
The fastest class of postal service is?
first class mail
registered mail
priority mail
express mail
11
How long is an employee's Social Security assigned for
10 years
60 years
20 years
life
12
Why is frequency reference initails used at the bottom of the letter
denote the importance of the type of letter
reference initials should never be used
identify the typist
save the physician's time
13
A photographic process where documents are miniaturized & stored on magnetic film and cards
micrographics
data shrinking
photo reprinting
reprographics
14
Debts are also called what?
receivales
assets
liabilities
none of the above
15
Are telephone number files of business, suppliers, & others maintained on a rotary file card?
false
true
16
In a simplified letter, the date is place on line
6
10
13
12
17
If you need a record of delivery of insured value, you should use?
certified mail
registered mail
mailgram
metered mail
18
The last item is a medical report that has all the references cited is called?
autobiography
dictionary
fiction
bibliography
19
The physician is required to give the employee a W-2 form on or before?
February 3rd :)
January 31st
July 29
January 1st
20
A record of debits, credits, and balances is referred to as?
patient's ledger
patients's chart
patient's sheet
patient's slip
21
Immediate delivery by post office messenger to prescribed locations is called?
certified mail
special handling
special delivery
mailgram
22
Amounts purchased on credit and owned to creditors are called?
accounts payable
collateral
closed accounts
accounts receivable
23
A machine that scans CHARACTERS on a document and converts them so a computer can understand is
word processor
data processor
optical character reader
dish drive
24
can you dial "0" for an operator if the physician's phone equipment isn't set up
false
true
25
The physician's bank statements is reconciled with the
day sheet
check book
daily ledger
deposit information
26
An instrument that reflects the details of sales or purchase transactions is called?
invoice
payment record
ledger card
disbursement record
27
In banking, a deposit or addition to a bank account is called a?
debit
note
credit
checking account
28
A complete record of a day's financial activity is called
superbill
ledger card
warm up
daily log
29
Reference initials at the end of a letter identify
none of the above
who the letter is about
who typed the letter
who signs the letter
30
A signature on the reverse side of a check is called?
signature card
kiting
endorsement
reconcilation
31
What line is the attention line typed of the inside address
last
second
third
first
32
What is an increase in a liability or a decrease in an asset called?
none of the above
a debit
a double entry
a credit
33
Should you call a patient an hour or two prior to their appointment to remind them
False
true
34
when is the patient's "case history" dictated by the physician & transcribed by an employee?
none of the aove
after the first visit
after the third visit
their last visit before they move
35
An employer's quarterly federal tax return form is?
W-4
W-2
10-40
941
36
Patients accounts that have a zero balance are?
accounts receivable
accounts payable
collateral
closed accounts
37
what is omitted in a simplified letter and the complimentary close?
date
punctuation
subject line
salutation
38
Cash, furniture, and equipment are referred to as?
none of the above
liabilities
accounts receivable
tangible assests
39
what is a graphic illustration of the heart activity called?
electrocardiogram
laboratory report
urinalysic
cardiac gram
40
Newspapers and periodicals should be sent?
second class mail
fourth class mail
special handling
third class mail
41
Opening the mail normally includes date stamping the correspondence or other items because
it determines the office efficiency
its just common sense
it is a method of determing US post office efficiency
it's used to be certain the response goes out the same day
42
Producing additional copies of output is called
reprographics
formatting
data processing
boilerplating
43
A physician's net worth is also referred to as the physician's net?
assets
financials
accounts
accounts
44
An employee must obtain a Social Security Number which is assigned by the
state government
state government
city government
federal government
45
Mail of monetary value is that guaranteed agianst lost or damage is?
registered mail
certified mail
special delivery
46
Nephrology is the branch of medicine that studies?
bones
kidney
lungs
thyroid
47
Mixed punctuation in a letter requires?
no punctuation after the greeting & a comma after the close
a semicolon after the greeting & a period after the close
a colon after the greeting & a comma after compli close
no punctuation or complimentary close
48
If a physician withdraws from a patient's case to prevent a malpractice claim you should use
metered mail
return receipt and restricted mail
special handling
mailgram
49
what is a form to make a deposit to a savings or checking accounts called?
check guarantee
deposit slip
money order
none of the above