What are the 4 main components in a computer?

Processor + RAM + Storage Device + Graphics Card

What is the 1st thing we should do with a customer who wants to look into getting a new phone?

Mobile Check in through CoreBlue

How does a Premium TV get 1 billion shades of color vs. 16 million on a standard TV?

10 bit panel vs. an 8 bit panel

Why is the Drone CRW so amazing?

Is has a comparison chart on the back

What are top 4 customer considerations when buying appliances?

Style, Performance, Capacity, Convenience

What is our plan to increase the customer experience in Portable Audio?

Keep it functional and downstocked

Why is our gaming customer so important?

They are loyal - they wait in line when its not Black Fri

What does ISO determine?

How sensitive your camera sensor is to light

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ASM - SSE Knowledge

20 termsStudBud Administration53 plays

What your employees learn at All Store SSE

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Questions 20

Answers

1
What would you recommend for someone who is having range issues in lots of parts of their home?
DOCSIS 3.1 Modem
Increase their Bandwidth with their ISP
Range Extender
Whole Home Wifi
2
What are the 4 main components in a computer?
Motherboard + Form Factor + Viruses + RAM
CPU + GPU + Memory + HDD
RAM + Memory + Storage + Graphics Card
Processor + RAM + Storage Device + Graphics Card
3
What is the 1st thing we should do with a customer who wants to look into getting a new phone?
Show them the promo guide
Mobile Check in through CoreBlue
Account Analysis
Match them with a Mobile Expert
4
What sound would you recommend for someone who loves watching sit coms?
3.1
7.1.4
Existing TV speakers
2.1
5
How does a Premium TV get 1 billion shades of color vs. 16 million on a standard TV?
10 bit panel vs. an 8 bit panel
Full array back light vs edge lit
24 month interest free financing on the Best Buy Credit Card
X-1 Xtreme Processor
6
What does an AMP help with in a car stereo?
More clarity at louder volumes
Helps with the bass
Better gas mileage
Makes your car smart
7
Which major component of the TV impacts CLARITY?
Backlight
Video Processor
10-bit panel
HDR
8
What is the food spoilage reimbursement with GSP on a refrigerator?
$300
$250
$200
$150
9
What are the 3 basics of exposure?
Stabilize + Lighting + Subject
Aperture + Shutter + ISO
Mirrorless DSLR + Lens + Filter
Image Sensor + Image Processor + Shutter
10
Why is the Drone CRW so amazing?
There isn't a drone CRW - this is a trick question
Is has a comparison chart on the back
It explains the benefits of GSP
It tells you which drones work with which Voice Assistants
11
If a customer gives us an 8/10 in likelihood to recommend we consider them a...
sad panda
passive
detractor
promoter
12
What is the best first question to ask when selling a wearable?
"Do you run?"
"What research have you done?"
"Do you have kids?"
"How often do you want to charge your wearable?"
13
Which step of the sale is the DEMO a part of?
Sell
Welcome
Understand
Appreciate
14
What does GSP on a Laptop NOT cover?
Charger/Battery replacement
Accidental Damage from Handling
Submersion
Mouse droppings
15
What are top 4 customer considerations when buying appliances?
Delivery Date, Features, Color, GSP
Energy Star, Matching, Smart, Price
Color, Price, Size, Financing
Style, Performance, Capacity, Convenience
16
What is our plan to increase the customer experience in Portable Audio?
Upsell JVC Marshmallow customers to QC35s
Play Kanye's Graduation album on all demos
Keep it functional and downstocked
Zone someone there all hours of the day
17
Which is not a type of tablet we sell?
Surface
LTE
Kids
Burst
18
What product is the phrase "channel bonding" relevant on?
Whole Home Wifi
Modem
Router
Voice Assistants
19
Why is our gaming customer so important?
They are loyal - they wait in line when its not Black Fri
They don't need us - we love customers that don't need us
Because they're nerds and so are we
They always give us a high NPS score
20
What does ISO determine?
How long the image sensor is exposed to the light
Dept of field
How quickly your camera can search for preset images
How sensitive your camera sensor is to light

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