Duplicate of SALON AND SPA BUSINESS

Having an esthetician visit you at the office or home became the ultimate high-status treat in the:

A goal you know you can complete because someone did it before is considered:

A SET DOLLAR AMOUNT OF RENT PAID EACH MONTH TO THE LESSOR IS CALLED:

What term refers to the atmosphere of ones surroundings, the feeling of a place, its aura?

Managing incoming & outgoing calls informing estys when clients arrive & supervising the reception area are duties for

What is it called when the actions of 2 or more people work cooperatively together to achieve a total effect that is...

Which form of advertising involves sending postcards or flyers to prospective clients?

The process that gives you access to people and resources within the industry that can provide you with opportunities...

A composite of market statistics used to identify the general characteristics of individuals within the market is:

All of the following descriptions are general guidelines for establishing prices for services and retail products EXCEPT

According to industry experts how often does the average loyal client visit the salon/spa?

Which of the following statements would offer a solution to procrastination?

What is the purpose of a handbook for a salon/spa?

Patient privacy measures for working in a med spa or clinic include all of the following EXCEPT:

The tentative client arrives at the salon/spa with which type of budget?

Which of the following descriptions is NOT a best practice strategy for building a clientele

All of the following guidelines can help you plan your career path EXCEPT:

How is a task that can be completed within the month ranked when using the ABC prioritizing technique?

The determination on whether a specific product should be continued as a retail item is based on the number of:

Net worth is calculated by subtracting liabilities from:

A COMPENSATION STRUCTURE THAT IS BASED ON A PERCENTAGE OF HTE DOLLAR INCOME THE ESTHI GENERATES FROM CLIENT SERVICES IS:

The salon/spa exterior, décor, music, and sounds, and air and ventilation are all components of:

What approximate percentage of all clients that visit the salon/spa are lost annually?

Which client type requires information regarding ingredients and product application?

Confirming the exact location of an interview appointment parking availability & approximate travel time will help you

A goal you believe can be accomplished represents which of the following S.M.A.R.T. goals?

Which of the following business types is owned by the shareholders and formed under legal guidelines:

Which of the following time periods identifies the consideration for a long term goal?

A form of operation in which an initial purchase fee plus a monthly service charge is paid to the parent corporation is:

In many cases, the first person to greet a client as they arrive is the:

Leslie wants to identify a short term goal. Which of the following time periods should she consider for completing goal?

Pareto's principle is called the:

Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:

Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambience component known as:

Sue has 100 clients and 20% of those clients give her 80% of her business, which correlates to the 80/20 rule.......

Which of the statements represents a specific goal?

Shelly had a client who was very pleased with her services. Her client recommended Shelly to a friend, this is known as

Products purchased by the salon/spa owner for use during client services & for retailing are known as stock in quantity&

Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:

A tip for an employee answering the telephone is to answer within how many rings?

What is the form called that verifies an employees identity and authorization to work in the U.S.?

If a client expresses a lack of satisfaction with the finished look, all of the following actions are recommended EXCEPT

If you don't waste time or salon/spa resources, you are demonstrating your work ethic has a quality of:

A financial advisor who can tell you what a bank is likely to lend you based on your net worth is referred to as:

Which term defines a specific target or benchmark of achievement that can be attained w/in a specific time frame?

Beverages, food, magazines and umbrella stands in the salon/spa are examples of:

A goal strategy that states exactly what you want to accomplish is referred to as being:

A salon/spa working harmoniously as a group can describe which of the following work ethics?

The stock control management checklist often includes all of the following categories EXCEPT:

All of the following descriptions apply to an independent salon/spa EXCEPT:

Of the items listed which is not considered a benefit?

Which of the following descriptions is considered a key to successful client relationships?

Measurable goals will help you get organized and:

For estheticians just starting out, the most common and immediate source of referrals is:

The estys name, clients name, service, date, time and clients phone number should be included in the:

I will get a job within the next 60 days is an example

A sole proprietorship is a business owned by:

Tracking your progress is accomplished in which of the S.M.A.R.T. goals?

Before a salon/spa owner can hire employees they need to apply for a:

Which of the following statements describes a behavioral interview question

Procedures in the salon/spa that ensure all products are accounted for is known as

What ancient culture was believed to be the first to develop extensive beauty products?

Setting what type of S.M.A.R.T. goal will help you avoid procrastination?

All of the listed guidelines could be used to set service prices EXCEPT:

Tips for treatment room productivity include all of the following EXCEPT:

Which of the following situations would represent a good time to ask a client for referrals?

"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

To be granted future loans it is important to pay loans on time and avoid:

When handling a complaint you can turn a negative experience into a positive one by:

Which of the following guidelines represents something you should NOT do for a job interview?

Which of the following descriptions identifies the meaning of clientele?

What percentage of client retention would be achieved if an esthetician had 8 out of 10 clients return for services

Susan earns an additional payment based on the number of clients she sees. What type of compensation is Susan receiving?

Esthetics, as a separate profession in the U.S. did not evolve until the late:

Treating your client like an important, valued individual is known as:

A set income given to an employee on a weekly or monthly basis is known as:

A realistic goal is one that:

All of the following statements are ways to demonstrate being truly interested in your clients well being EXCEPT

Which of the following time periods identifies the consideration for a short term goal?

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:

Who can decide if a goal is realistic?

An efficient working space for each esthetician is:

The type of salon/spa that uses a set business plan provided by a parent company is referred to as an:

All of the following categories represent top customer demographics to note EXCEPT:

A rental agreement is known as a:

Which of the following statements describes a value add on package?

The ideal salon/spa arrangement has an efficient traffic pattern providing:

The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as:

If an esthetician leaves a salon/spa his or her clients will frequently:

Benchmarks for a goal will help you get organized and:

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

The type of business ownership in which two or more persons share all costs of opening, operating and maintaining....

A category title for tracking and overseeing clientele building strategies is CRM, which stands for:

All of the following examples will help the esthetician manage working time effectively EXCEPT:

When comparing the salon/spa to the esthetician, which of the following responsibilities is assigned to the esthetician?

What is considered to be the number one reason why clients move on to another salon/spa?

Barriers to the effective use of time include all of the following EXCEPT

What is the best form of advertising?

Paid holidays, bonuses and insurance are all examples of:

All of the following descriptions identify ways to help create a long range goal EXCEPT