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PJM6640
PJM6640
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Answers
1
A Pareto chart helps in:
Creating a project schedule
Decision making
Meeting facilitation
Active listening
2
Who engages MORE with the solutions team?
The PM
The BA
3
Which of the following is considering during stakeholder analysis?
Number of Facebook friends
Salary
Influence
Height
4
"Have you ever facilitated a meeting?" is an example of:
An open-ended question
A closed-ended question
5
Considering culture is of huge importance for communications and facilitation.
True
False
6
"What is the best leadership style?" is an example of:
An open-ended question
A closed-ended question
7
Information overload, cultural differences, jargon, and lack of subject matter knowledge are examples of what?
Communication barriers
Facilitation techniques
Conflict management approaches
Communication styles
8
Getting a pulse on the people in the room is referred to as:
Conflict management
Room awareness
Servant leadership
Risk management
9
Which leader
leads from behind
, taking no credit, and takes steps to
quietly help others succeed
?
Primary leader
Servant leader
Transactional leader
Secondary leader
10
Who is
responsible
to ensure successful communication?
Both
Sender
Receiver
Neither
11
Whose job is to elicit business requirements?
Project manager
Business analyst
Sponsor
Key stakeholder
12
What is this an example of?
March Madness bracket
Power/interest grid
Force field analysis
Decision Tree
13
Facilitators should try to make meetings:
Multilingual
Long
Chaotic
Engaging
14
When people say they are too busy to help, they are usually lying.
True
False
15
If someone brings up a topic that is not on the agenda, the facilitator should let that happen.
Always
Never
Depends
16
Setting and following ground rules is a helpful way to deal with disruptive attendees.
False
True
17
Both the BA and the PM must engage with stakeholders.
False
True
18
Facilitators should invite as many people as possible to meetings.
False
True
19
Open-ended questions:
Can be answered by yes/no
Are ideal for overly talkative people
Get information fast
Are the same as close-ended questions
20
In the laissez faire style, leaders don’t participate in the decision-making process, and rarely offer opinions.
True
False
21
The best career path for a BA is project management.
True
False
22
What can BAs do to improve their communication skills?
Facilitate
All of the above
Teach/train
Focus on listening
23
Which of the following is a NOT a leadership approach we discussed?
Style
Skills
Fear
Traits
24
When scheduling a meeting, you should consider all of the follow EXCEPT:
Methods
March Madness
Attendees
Location
25
Which of the following is NOT a leadership style?
Democratic
Charismatic
Republican
Autocratic
26
A Business Requirements Document (BRD) is a form of communication.
False
True
27
Perfectionism is a problem in decision making.
True
False
28
A business analyze serves as a _________ between the business team and the solution team.
Superhero
Friend
Complainer
Translator
29
Meeting minutes are optional.
False
True
30
Studies consistently show >50% of _________ takes place outside the user of symbols (spoken and written words).
Leadership
Human communication
Risk management
Listening
31
What does the below tool help you do?
Determine servant leadership
Select facilitation technique
Play chess
Prioritize stakeholders
32
Meeting agendas are optional.
False
True
33
All of the following are ways to communicate non-verbally except:
Telling jokes
Eye contact
Body language
Facial expression
34
Meeting agendas should contain as much information as possible.
True
False
35
A project stakeholder is someone who:
Thinks they will impact or be impacted by the project
May be impacted by the project
All of the above
May impact the project
36
_______________ is a key skill of business analysts.
Singing
Spelling
Dancing
Facilitation
37
Which of the following is not a logical fallacy?
Ad hominem
Sunk costs
COVID-19
Slippery slope
38
What can get in the way of verbal communications?
Accent
Different language
No common background
All of the above
39
Creating a team identity and guidelines helps with virtual communications.
True
False
40
A BA doesn't need domain knowledge.
True
False
41
Ideally, both management and leadership skills are needed for success.
True
False
42
What are paralinguals?
People who jump out of airplanes
Verbal things to emphasize point (raise voice, accent, speed)
People who speak multiple languages
Really short people
