What is the first step in the Doorbell Camera installation process?

Test the customer's existing doorbell

Which of these is an approved troubleshooting method for Vivint thermostats?

Under FTS direction, twist certain wires together to test the HVAC system

How often will the PIR2 trigger motion detection?

Every 3 minutes when motion is detected.

How do PLC devices work?

Uses CAT5 & electrical outlets to deliver connectivity at both ends.

What is the first step of optimizing network reliability on a new install?

Identify potential panel and device locations with the customer

When should the customer sign the PSA?

As soon as the walkthrough is complete.

When installing a DW21, where is the approved location for the sensor?

Between 6” (15 cm) and 2’ (61 cm) from the floor.

Can the panel duress code be changed?

Yes, you can show the customer how, but you CANNOT change it for them.

When installing a new Vivint thermostat, what is the very first step you must take?

Test the existing HVAC system / Thermostat.

When powering up a Smart Lock for the first time, which of the following things must you do?

Initiate the lock "handing" procedure

Are we allowed to install a Doorbell Camera on a commercial account?

Yes. You must install the 24-hour surveillance sticker visibly.

What should you always be sure to do when mating a Z-Wave device?

Only press the mate button 1 to 3 times.

You are NOT permitted to mount a GB2 in which of the following areas?

Internal hallways without windows.

What is “Fast Recovery”?

When both stages of the HVAC system run to reach the target temperature.

When programming an SKEY1, you must:

Always enable the emergency key.

When using a PoE/PLC device, how do you add the camera to the panel?

Installer Toolbox > Cameras > Add Camera > Ethernet > Camera/MAC Address

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FO | Fall Pro Meetings Quiz

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Questions 94

Answers

1
What is the first step in the Doorbell Camera installation process?
Test the customer's existing doorbell
Test the customer's internet connection
Measure the width of the door
Ask the customer how often their doorbell is used
2
How often should you complete an inventory reconciliation?
Daily
Quarterly
Weekly
Monthly
3
At which frequency do Z-Wave devices communicate?
345 MHz
2.4 GHz
908.42 MHz
704 MHz
4
What kind of wire is required to power the Smart Hub?
22 / 4
CAT5
18 / 2
CAT6
5
True or False: It is unnecessary to measure WiFi signal strength when placing the WiFi bridge.
True
False
6
True or False: When on site, it is required to have your ID Badge visible at all times.
True
False
7
Based on the thermostat wiring scenario: Y W O C Rh G, how would you program the stages of HEAT?
2
1
2 + AUX
1 + AUX
8
What is the input voltage range of the Doorbell camera?
12-18 V
12-24 V
16.5-24 V
8-24 V
9
Which of these is an approved troubleshooting method for Vivint thermostats?
Remove the access panel to the furnace to see if it is running properly.
Run a new wire from the HVAC system to the thermostat.
Under FTS direction, twist certain wires together to test the HVAC system
Special order a new HVAC transformer and install if necessary.
10
True or False: The Smart Hub is compatible with other Doorbell Cameras such as the Ring or Nest.
False
True
11
How often will the PIR2 trigger motion detection?
Every 5 minutes when motion is detected.
Every 3 minutes when motion is detected.
It will actively trigger every time motion is detected.
Every 10 minutes when motion is detected.
12
T/F: When installing the TAKE-345, you must check the transformer powers the power supply BEFORE connecting the battery.
True
False
13
True or False: When performing a full system test, you can bypass any open doors or windows.
False
True
14
Where can you retrieve the panel registration code?
Email your manager.
The financing application.
The panel comes pre-registered.
The Signals tab in TechGenie.
15
True or False: When returning bad/faulty equipment, discard the original packaging before shipping.
False
True
16
When installing multiple cameras, which should you install first?
Wi-Fi Repeater
Outdoor Camera Pro
Doorbell Camera Pro
Indoor Camera Pro/Ping
17
Education Essentials topics include: Adding a custom rule, adding a second user, and ______________.
Arming/Disarming the system.
Testing the system.
Demonstrating the panic buttons.
Replacing the batteries.
18
What does PSA stand for?
Purchase and Service Agreement
Private Service Agreement
Purchase and Signing Agreement
19
What is the power requirement for Vivint thermostats?
120V AC
24V AC
24V DC
12V DC
20
How do PLC devices work?
Like Z-Wave repeaters, they repeat the signal from the router to the panel
Uses CAT5 & electrical outlets to deliver connectivity at both ends.
PLCs are independent wireless modules that boost WiFi signals.
They connect to the panel & encrypt the cameras' wireless connection.
21
What is the first step of optimizing network reliability on a new install?
Install and set up the Vivint router
Install the panel and cameras according to customer preference
Identify potential panel and device locations with the customer
Call Field Support to test the panel network module
22
When should the customer sign the PSA?
As soon as the walkthrough is complete.
After they complete the Post Install Survey.
As soon as the install is complete.
Right after you greet the customer.
23
When installing a DW21, where is the approved location for the sensor?
Anywhere in the door.
Top of the door.
Between 6” (15 cm) and 2’ (61 cm) from the floor.
Below 6” (15 cm) from the floor.
24
What is the output voltage of the transformer used to power the Smart Hub?
12V DC
9V AC
16.5V AC
14V DC
25
How many Philips Hue bridges can be added to the Smart Hub?
2
1
4
10
26
Where in TechGenie can you view the work orders assigned to you?
Schedule
Communications
Profile
Reports
27
True or False: All PLC devices have PoE (power over ethernet) functionality.
False
True
28
Can the panel duress code be changed?
Yes, you can show the customer how, but you CANNOT change it for them.
Yes, but the customer needs to call Customer Solutions to do it.
No
Yes, you can change it for them if they choose the code.
29
When installing a new Vivint thermostat, what is the very first step you must take?
Test the existing HVAC system / Thermostat.
Label the HVAC wiring using the provided labels
Shut off the power at the circuit breaker panel.
Program the HVAC settings on the thermostat
30
Which signal strength measurement is strongest?
-100 dBm
-40 dBm
-80 dBm
-60 dBm
31
What is the average battery life for the SMKT3?
5 years
7 years
1 year
3 years
32
When powering up a Smart Lock for the first time, which of the following things must you do?
Press and hold the Z-Wave mate button.
Initiate the lock "handing" procedure
Make sure the panel is "listening"
Keep the door closed.
33
When programming a DW11 that has been installed on a window, which zone/sensor type should you use?
01 – Exit/Entry 1
03 - Perimeter
10 – Interior with delay
02 – Exit/Entry 2
34
What is the maximum number of cameras a Smart Hub can support?
8
12
6
4
35
When programming the emergency key for an SKEY1, which zone/sensor types should not be used?
All of the above
Silent alarm (06)
Auxiliary alarm (08)
Audible alarm (07)
36
Select all that apply: Which steps are included when installing the Doorbell Camera?
Test the customer's existing doorbell.
Test the voltage with a multimeter.
All of the above.
Disconnect the chime/bell wires at the chime box.
37
Select all that apply: Which of the following steps are included when installing a Nest thermostat?
Connect to Panel via POE-PLC
None of these answers
Enter Nest Pro ID (D38-C3A)
Connect it to the panel using Z-Wave
38
Are we allowed to install a Doorbell Camera on a commercial account?
No
Yes
Yes. You must install the 24-hour surveillance sticker visibly.
Yes. Only with approval from Field Tech Support upon account review.
39
What should you always be sure to do when mating a Z-Wave device?
Keep bluetooth devices away from the panel.
Only press the mate button 1 to 3 times.
Power down the customer's router.
40
When programming a PIR2, which loop number must you use?
2
4
10
1
41
True or False: You may use your drill to install the Smart Lock, as long as it is on a low speed.
False
True
42
You are NOT permitted to mount a GB2 in which of the following areas?
Between two windows that are 10 ft from each other.
Internal hallways without windows.
Second floor windows
Unfinished basements
43
True or False: Using personal protective equipment (PPE) is encouraged, but not required.
True
False
44
True or False: You are NOT permitted to mount a CO3 in an unfinished basement.
True
False
45
What is “Fast Recovery”?
When both stages of the HVAC system run to reach the target temperature.
The thermostat uses 24 V power from the C-Wire instead of battery power.
If the heat runs for too long, the thermostat automatically turns to cool.
Both stages run until it reaches the differential, then 2nd stage shuts off
46
What is the correct height at which to install the PIR2?
At 7 ft (2 m)
At 7.5 ft (2.1 m)
At least 7 ft (2 m) and no more than 13 ft (4 m)
47
Select the 4th wire in the CAT5 T-568B order.
Orange
White/Brown
Blue
White/Blue
48
The FireFighter must be installed with the microphone facing the smoke detector and at a distance of no more than _____.
2 inches
4 inches
6 inches
8 inches
49
When programming a DW11, if the sensor is installed parallel with a magnet, which loop number should you use?
3
1
2
50
When programming an SKEY1, you must:
Always enable the emergency key.
Ask the customer if they want the emergency key enabled or not.
Never enable the emergency key, to reduce false alarms.
51
When using a PoE/PLC device, how do you add the camera to the panel?
Installer Toolbox > Cameras > Add Camera > Ethernet > Camera/MAC Address
Follow the same instructions as adding a secondary panel.
No adding needed. The panel finds it automatically.
Installer Toolbox > Wi-Fi Repeater > press button on PLC/POE for 5 seconds.
52
What are the steps to secure the link between PLC devices?
Start with PLC at the router. Press button till LED blinks. Repeat process.
Once powered up, they will securely link automatically.
Power up all PLC devices & add them in the Smart Home Devices menu.
Follow the prompts in the customer's router configuration menu.
53
In which menu of TechGenie can you update your address?
Reports
Feedback
Profile
Inventory
54
In TechGenie, what can be done from the Task List tab?
Unregister panel
Deploy equipment from your inventory
Unregister panel
Process upgrades
55
Based on the thermostat wiring scenario: W W2 Y Rh Rc G, how would you program the stages of HEAT?
1 + AUX
1
2 + AUX
2
56
When should the customer sign the NOC (Notice of Cancellation)?
Only if they are going to cancel.
When they sign the PSA.
When they sign the SES.
After the install is complete.
57
Which step should you always take to ensure that the Z-Wave network is optimized to function effectively?
Reboot the panel.
Reset the Z-Wave controller.
Select “Rediscover Network” from the Z-Wave Toolbox.
Power down surrounding electronic devices
58
When installing a DW21, what size bit should you use to drill the hole for the sensor?
3/4”
1/2”
1”
3/8”
59
What is the maximum range of coverage for a GB2?
10 feet
25 feet
20 feet
15 feet
60
Which is the proper mounting location for a C03?
Within 3 feet of gas-fueled appliance
Wall mounted, light switch height to 6 inches from ceiling
Wall mounted, not higher than 3 feet from the floor
Unfinished basement
61
True/False: Unless it’s a double hung window, the DW11 sensor should be installed on the non moving part of the window.
True
False
62
How would you program a CO3 if mounted on a hallway wall?
Loop 1, Zone Type 4 – Interior follower
Loop 3, Zone Type 4 – Interior follower
Loop 1, Zone Type 14 – 24-hour carbon monoxide
Loop 1, Zone Type 8 – 24-hour auxiliary
63
When choosing a mounting location for an outdoor camera, you should consider the height and the location of power.
False
True
64
Which zone/sensor type and loop are correct when programming the PANIC2?
Loop 1, Type 08 24-hour auxiliary alarm
Loop 1, Type 07 24-hour audible alarm
Loop 2, Type 11 24-hour medical alarm
Loop 3, Type 23 No response
65
When programming a DW21, which loop number is used?
2
1
3
66
What is the Doorbell camera’s FOV (field of view)?
180°
90°
360°
45°
67
To connect an Outdoor Camera Pro to the panel network, you can use a hardwired connection with a POE-PLC or __________.
Add it to the panel as a Z-Wave device
Built-in wireless connection, similar to the Ping and Doorbell Camera
Wireless connection using a Wi-Fi bridge.
68
Which method can be used to add the Ping Camera to the Smart Hub?
WPS
Ethernet
NFC
Z-Wave
69
True or False: When powered up and connected to the panel, the Outdoor Camera Pro LED will remain solid green.
False
True
70
What is the “swing” on a thermostat?
When the HVAC's 2nd Stage shuts off.
The number of stages an HVAC system has
The temperature calibration sequence.
The number of degrees before the HVAC system turn on to maintain target.
71
Based on the thermostat wiring scenario: W W2 Y Rh Rc G, what is the HVAC type?
Boiler
Conventional
Solar
Heat Pump
72
True or False: Transfer POs must be received in person and accounted for in TechGenie prior to using the equipment.
True
False
73
Which of these devices can function as a Z-Wave repeater and extend the range of the network?
Smart Lock
AirBridge
Element Thermostat with a C-Wire
Doorbell Camera
74
How many stages of HEAT and COOL can the Element (V2) thermostat handle?
3 HEAT, 2 COOL
2 HEAT, 2 COOL
3 HEAT, 3 COOL
1 HEAT, 1 COOL
75
What can be found in the Transaction Report?
A record of completed work orders for an SHP.
Employee pay stubs.
A customer’s history of financial transactions with Vivint.
All inventory movement for an SHP.
76
Which mobile app can be used to measure the signal strength of WiFi networks?
Concur
Airport Utility
QR Scanner
CamScanner
77
How would you program a GB2 when it is mounted on a master bedroom ceiling?
Loop 3, Zone Type 01 – Exit/Entry 1
Loop 3, Zone Type 03 - Perimeter
Loop 1, Zone Type 01 – Exit/Entry 1
Loop 1, Zone Type 03 - Perimeter
78
True/False: When reconciling, you only need to count the parts you've used in the past week.
False
True
79
Which of the following do you need to do when terminated a CAT5 wire?
All of these answers are correct.
Crimp the wires using the 8-pin crimp tool.
Push the wire all the way under the pins & check the wires touch the end.
Observe the T-568B standard (W/O, O, W/G, B, W/B, G W/Br, Br).
80
Based on the thermostat wiring scenario: Y W O C Rh G, what is the HVAC type?
Solar
Conventional
Heat Pump
Boiler
81
True or False: The FireFighter may be installed next to a stand-alone battery-powered smoke detector.
False
True
82
Which of the following are you NOT allowed to take over?
Hardwired security sensors
Life safety sensors
Home automation devices
Wireless security sensors
83
When programming sensors into the Smart Hub, which option do you select for Dialer Delay?
Enabled
Enabled for security sensors. Disabled for life safety.
Disabled, unless your state requires it to be enabled (e.g. Texas).
Disabled
84
What is the maximum mounting height allowed for outdoor cameras?
11 ft
9 ft
18 ft
7.5 ft
85
In TechGenie, what can be done from the Panel Management tab?
Unregister panel
Program wireless zones
Deploy equipment from your inventory
Process upgrades
86
What is the maximum number of Z-Wave repeaters we can install at no additional cost to the customer?
1
2
4
3
87
Which step should be taken in order to avoid causing home damage?
All of the above.
Be extra cautious around any paneling or glass.
Before drilling check what is behind, below, and above each wall.
Avoid drilling into shared walls with bathrooms and kitchens.
88
When educating the customer on custom rules, which of the following rules can work for any system?
Arm or disarm the system every day at a certain time.
Arm the system when the door is locked at the keypad.
Record a clip on all cameras when an alarm is triggered.
Turn off the lamp module when the system is armed.
89
True or False: TechGenie allows you to order new uniforms, view pay stubs, and create new customer accounts.
False
True
90
True or False: When installing the TAKE-345, you may have exposed wires on the terminal zones under 1/4”.
False
True
91
Which of the following devices could potentially cause Z-Wave interference?
All of the above
Walkie-Talkies
Cordless Telephone
Baby Monitors
92
True or False: Vivint thermostats are compatible with Conventional HVAC, Heat Pumps, and Electric Baseboard Heaters.
False
True
93
When working in an attic, you are required to wear _________.
Bump cap
Dust mask
All of the above
Safety glasses/goggles
94
True or False: The panic feature of the SKEY1 is triggered by holding down the asterisk (star) key.
False
True

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