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Principles of marketing-KNUST(Year 2) Flashcards | StudBud
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Principles of marketing-KNUST(Year 2)
Principles of marketing-KNUST(Year 2)
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Questions
30
Answers
1
Which is NOT a segmentation base?
none of them
Demographic
Behavioural
Psychological
2
Marketing is best defined in a business context as
Creating and delivering value to customers
Running advertisements
Recruiting customers
Buying in bulk
3
Demography involves
Social values
Internet trends
Product research
Population statistics
4
What is the primary goal of marketing?
Selling as many products as possible
Lowering prices
Creating value for customers and building relationships
Advertising effectively
5
In CRM, butterflies are customers who are:
Profitable but not loyal stop investing in them
Not profitable but loyal no investment
Profitable but not loyal but you can invest in them
Loyal and profitable invest in them
6
When customer expectations are exceeded, the result is:
Customer satisfaction
Lower price
Complaints
Loyalty
7
Consumer behaviour focuses on:
Industry trends
Wholesalers
Business buyers
Individuals and households
8
A single strong benefit promoted to target customers is called:
Brand extension
Unique Selling Proposition
Differentiated marketing
Mass marketing
9
Which of the following is NOT a marketing intermediary?
Resellers
Distributors
Competitors
Retailers
10
Pestle Analysi include all the except
Ecological
Political
Economic
Public
11
Which of the following is NOT part of the macroenvironment?
Political
Technological
Social class
Economic
12
Which is inclusive in the macroenvironment?
Employees
Culture
Shareholders
Customers
13
Exchange in marketing is
Obtaining a desired object by offering something in return
Pricing a product
Trading goods for services
Giving free samples
14
A company that waits for change and reacts to it is:
Reactive
Strategic
Defensive
Proactive
15
Which of these is NOT a part of the core marketplace concepts?
Needs
Value and satisfaction
Strategy
16
What is “marketing myopia”?
Ignoring marketing trends
Emphasizing product features over customer needs
Overpricing products
Focusing on too much promotion
17
Variety-seeking behaviour involves:
High involvement, few differences
High involvement, many differences
Low involvement, few differences
Low involvement, many differences
18
Which concept focuses on meeting customer needs profitably?
Societal Concept
Marketing Concept
Product Concept
Selling Concept
19
Pure competition has
Many sellers with similar products
One dominant buyer
Few dominant sellers
Only one seller
20
Which of these is NOT part of the microenvironment
Demographics
Intermediaries
Compoetitors
Suppliers
21
Which of the following is NOT a key factor in consumer behaviour?
Technologia
Personal
Social
Cultural
22
Which of these is NOT a step in customer-driven strategy?
Positioning
Segementing
Targeting
Pricing
23
Which is a psychological factor in consumer behaviour?
Motivation
Education
Social status
Income
24
Which of the following is NOT a required feature for effective segmentation?
Substantial
Measurable
Accessible
Profitable
25
Which public includes media and citizen-action groups?
External
Local
Internal
General
26
Customer equity is:
Market share
Product quality
Lifetime value of all customers
Return on investment
27
Who are the last to adopt a new product?
Innovators
Laggards
Early majority
28
What is the purpose of positioning?
Create a distinct customer perception
Build warehouses
Increase promotion budget
Lower prices
29
A company targeting one specific niche uses:
Concentrated
Undifferentiated
Differentiated
Micromarketing
30
Which of the following is NOT part of the marketing mix (4Ps)?
promotion
performance
product
price