Unit 7 Communication Skills

Question 1

When working with a disoriented patient, you should

Accepted Answer

Speak slowly

Question 2

Assertive communication uses which of the following?

Accepted Answer

Using negative inquiry

Question 3

Which is not a method of electronic communication?

Accepted Answer

Speaking

Question 4

A communication disorder such as stuttering, impaired articulation and voice impairment

Accepted Answer

Speech impairment

Question 5

Which list is not a barriers to effective communication?

Accepted Answer

Appropriate language; clear voice

Question 6

Which of the following is not one of the 3 levels of communications?

Accepted Answer

Public

Question 7

Communicating with patients with visual deficits should include?

Accepted Answer

Let the patient before touching them, Let the patient know when you enter or leave a room, Speak in warm, pleasant tone of voice

Question 8

Which statement is true about the communication process?

Accepted Answer

Not receiving information

Question 9

Patients with visual impairment should?

Accepted Answer

Be given specific directions for locating various areas

Question 10

Which of the following does not enhance therapeutic communication?

Accepted Answer

Asking many questions

Question 11

How would you support a service user with a visual impairment?

Accepted Answer

Ensure they understand all information given to them, All written information to be given in Braille

Question 12

Paraphrasing means....

Accepted Answer

Putting someone else’s ideas in your own words

Question 13

Text to Speech Software for someone with a visual impairment is?

Accepted Answer

Assistive Technology

Question 14

Which of the following is not a component of verbal communication?

Accepted Answer

Gestures

Question 15

What factor affecting communication can a nursing assistant most readily control?

Accepted Answer

Environment

Question 16

To ensure adequate communication with your client the nurse must?

Accepted Answer

Provide accurate, detailed, objective, and timely info

Question 17

The use of electronic communication to bully a person, typically by sending messages of an threatening nature.

Accepted Answer

Cyberbullying

Question 18

What is communication?

Accepted Answer

All of the above

Question 19

A memo is a

Accepted Answer

Written message used by employyees within an organization

Question 20

A parent in the Emergency Department (ED) frantically asks for her son that was in a (MVA,) how should you respond?

Accepted Answer

He's is awake and talking. I'll take you to see him soon.

Question 21

A nursing assistant most commonly speaks to a patient at what distance?

Accepted Answer

Personal, Intimate

Question 22

Which of the following is not a component of nonverbal communication?

Accepted Answer

Emotions

Question 23

Communication method often used by people with significant visual impairment and blindness:

Accepted Answer

Braille

Question 24

How should a nursing assistant respond first when a patient's spoken word and body language contradict?

Accepted Answer

Discuss concern with the nurse

Question 25

Which form of communication is least appropriate with a cognitively impaired patient?

Accepted Answer

Asking open ended questions

Question 26

When communicating with disoriented patients?

Accepted Answer

Maintain good eye contact

Question 27

Non-verbal communication may include

Accepted Answer

Body language,􏰀 dress accessories􏰀 gestures and mannerisms

Question 28

The four types of communication are ...

Accepted Answer

Written, verbal, nonverbal and visual

Question 29

Which is the best way to communicate with a patient with a language barrier?

Accepted Answer

Medical interpreter

Question 30

Verbal communication is .......

Accepted Answer

Any spoken or written words

Question 31

When a nursing assistant first meets his patient, which goal is most appropriate?

Accepted Answer

Describe how to operate call button

Question 32

Aphasia means that the patient?

Accepted Answer

Has problems with speech or understanding

Question 33

Electronic documentation poses the following challenge?

Accepted Answer

Ensuring that privacy of information is maintained

Question 34

What is Digital Communication?

Accepted Answer

All of these are ways for digital communication

Question 35

When working with patients who have aphasia , it is best to:

Accepted Answer

Face the patient and make eye contact

Unit 7 Communication Skills

Questions 35

Unit 7 Communication Skills

Questions 35