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103 Salon Business Flashcards | StudBud
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103 Salon Business
103 Salon Business
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Salon Business review, Pivot Point
Flashcards
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Questions
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Answers
1
How often does the average loyal client visit a salon?
every 3 months
every 2 weeks
twice per year
every 6 weeks
2
What is the number one reason why clients move on to another salon?
product dissatisfaction
move away
competitive reasons
indifferent attitude of an employee
3
Procedures in the salon that ensure all products are accounted for is known as:
budgeting
advertising
inventory control
scheduling
4
Industry statistics indicate that satisfied clients will usually refer how many new clients?
one
eight
twelve
three
5
The renting of a space, suite or booth by an individual salon professional on a monthly basis
chain salon
full service salon
independent contractor
independent salon
6
A personalized approach is also referred to as:
staff synergy
chairside manner
shared accountability
salon experience
7
Adding the client's service total and retail total for one visit will achieve which result?
average appointment
average ticket
average net profit
average visit
8
An operating agreement in which a business functions under a parent corporation
corporation
partnership
sole proprietorship
franchise
9
Insurance that helps cover the cost of any equipment or the location in case of fire or theft:
malpractice insurance
liability insurance
health insurance
property insurance
10
Which of the following concepts involves converting existing clients to return clients?
client retention
client profile
CRM
client factor
11
Which buyer wants to know all the facts about the product and thinks carefully about buying?
logical
stubborn
bargain
ready
12
U.S. Social Security taxes are planned savings/retirement funds, and the money is collected by:
Federal government
city council
county government
state government
13
A form of operation in which an initial purchase fee plus monthly is paid to parent corporation
corporation
franchise
entity
parnership
14
All of the following descriptions apply to an independent salon EXCEPT:
owner makes all the decisions in terms of pricing & services
uses a set business plan provided by a parent company
owner makes all the decisions in terms of decor
may offer from 5-40 worstations
15
Before a salon can hire employees they need to apply for a(n):
Social Insurance number
credit card
Federal Employer Identification Number
Social Security card
16
If all of your appointment times have been scheduled with clients for a given day, this is:
prebook
high market demand
full book
client retention
17
What percentage of the total salon expenses generally represents compensation for employees?
25%
50%
75%
10%
18
Which of the following terms refers to all money owed?
liabilities
net worth
assets
financial status
19
The money in your checking and savings accounts, IRAs, stocks and bonds are all your total
debt
fortune
liabilities
assets
20
A financial advisor who can tell you what a bank is likely to lend you, based on your net worth
sales consultant
insurance agent
accountant
lawyer
21
An efficient working space for each salon professional is
200-300 square feet
120-150 square feet
Over 300 square feet
50-75 square feet
22
When staff takes individual initiative to stay on top of things and pay attention to detail
cooperation
problem-solving
with-it-ness
conflict management
23
Offering a hair color service to a client who only scheduled a haircut is an example of
upselling
target marketing
balancing
full book
24
Which of the following characteristics will contribute to career success?
respecting knowledge of others
living in the past
avoiding criticism
avoiding change and acceptance
25
What offers an employer a brief summary of why you would liked to be employed at their salon?
application
cover letter
profile
resume
26
The tax based on the profits (earnings) of a business is known as:
income tax
operating tax
sales tax
payroll tax
27
Important information about the client, combined with their financial value is:
client info
target market
client factor
client profile
28
Paid holidays, bonuses and insurance are all examples of:
job responsibilities
assets
liabilities
job benefits
29
Which one of the following items is usually the largest expense in operating a salon?
rent
supplies
salaries or commissions
advertisement
30
All payments received from clients for services and products is known as:
expenses
taxes
compensation
income
31
"I will get a job within the next 60 days" is an example of a:
timely goal
measurable goal
achievable goal
realistic goal
32
Compliance with all local, state/province and federal laws is the responsibility of
former building owner
local authorities
salon employees
salon owner
33
What should you do if you are asked a question that seems discriminatory in an interview?
remain defiantly silent
answer the question truthfully
politely decline to answer
give a false answer
34
Passion as a work principle can be described as:
showing that you love what you do
not waiting to be told what to do
getting along with co-workers
showing up on time and ready to work
35
Type of ownership in which two or more persons share all costs of opening & operating business
corporation
franchise
partnership
sole proprietorship
36
Which of the following items must be reported as employee income?
tips received by an employee
operating expenses paid by the salon
money paid to vendors for products
change given to a client following payment
37
A realistic goal is one that:
contains concrete benchmarks
you believe can be accomplished
states exactly what you want to accomplish
sets a deadline for achieving a goal
38
Which term defines a specific target or benchmark that can be attained in a specific time?
milestone
schedule
goal
budget
39
A collection of your creative work and documents to show potential clients or employers is a:
networking
portfolio
cover letter
LinkedIn
40
Which type of insurance protects the owner from financial loss due to an employee's negligence?
malpractice
Social Security
premise
product liability
41
An example of a liability on your financial statement would be:
any earned tips
restaurant receipts
money you owe on a credit card
last week's income
42
For salon professionals just starting out, the most common and immediate source of referrals is
word-of-mouth recommendations
social media
target marketing
promotional literature
43
Which business type is owned by the shareholders and formed under legal guidelines?
corporation
partnership
franchise
sole proprietorship
44
The act of a satisfied client directing another person to see you for professional services is:
prebook
client factor
upsell
referral
45
Location is the most important factor in:
choosing a salon
choosing a distributor
opening a salon business
choosing a lawyer
46
When handling a client complaint you can turn a negative experience into a positive one by:
avoiding any feedback the client might have
not asking any additional questions to clarify concerns
ignoring any signs that the client might be disappointed
restating back to the client what you heard
47
It is wise to keep all records of daily sales and services for:
10 years
2-4 years
5-7 years
6-14 years
48
Must apply for a state sales tax permit before collecting taxes on products or services sold:
lawyer
employee
salon owner
customer
49
Which of the following time periods identifies the consideration for a long-range goal?
5 years
3 months
6 months
1 year
50
Insurance benefits might include all of the following types EXCEPT:
accident insurance
health insurance
life insurance
car insurance